Chapter 13 - Managing A Payroll Dept

Front 1

TF1
Most newly promoted payroll managers achieve their position bc they have shown great management skills in the past.

Back 1

false

Front 2

TF2
The goal of a shared services environment is to have ee's payroll and benefits questions answered with one phone call.

Back 2

true

Front 3

TF3
The current demands of the American workplace make it necessary for managers to tailor their management workstyle to fit different jobs and different ee's.

Back 3

true

Front 4

TF4
There must be a plan for the payroll dept to achieve its mission of satisying ee, government, and upper management.

Back 4

true

Front 5

TF5
Timely completion of the subtasks won't lead to attainment of the objectives.

Back 5

false

Front 6

TF6
Before implementing a plan, the payroll manager must know what it will cost to achieve the stated goals.

Back 6

true

Front 7

TF7
Legal requirements governing the hiring process are for the lawyers to worry about - not payroll managers.

Back 7

false

Front 8

TF8
Problem solving includes the ability to trace reconciling problems back to the source and decide on appropriate corrections.

Back 8

true

Front 9

TF9
The payroll manager can let each ee decide what responsibility or task or portion of a task he or she will take.

Back 9

false

Front 10

TF10
If an ee receives training and still does not improve, disciplinary action is the next step to take.

Back 10

false

Front 11

TF11
Training is a cure-all for every performance problem.

Back 11

false

Front 12

TF12
Training must be aimed at improving the skills and knowledge needed to achieve the department's mission.

Back 12

true

Front 13

TF13
A reward to reinforce and encourage continued positive behavior or a punishment to encourage modified behavior is an element of effective feedback.

Back 13

true

Front 14

TF14
Telling an ee how often he or she was late and what an adverse effect this had on the workloads of other ee's will achieve better results than accusing an ee of having a "lousy attitude."

Back 14

true

Front 15

TF15
If positive or negative feedback is to be useful, it must be given as soon as possible after behavior has occurred.

Back 15

true

Front 16

TF16
Always be specific when giving feedback, whether it is positive or negative.

Back 16

true

Front 17

TF17
Reflective listening is a technique where the listener repeats what they think they heard and asks the speaker for verification.

Back 17

true

Front 18

TF18
If the ee admits that a severe personal problem is harming his or her work performance, the payroll manager should try to take the place of a professional counselor.

Back 18

false

Front 19

TF19
For payroll managers, crisis management is probably the least important leadership test they will have.

Back 19

false.

Front 20

TF20
A regular review of all dept policies, procedures, and documentation is vital in crisis prevention.

Back 20

true

Front 21

TF21
Managers who are constantly moving from crisis to crisis are seen to be productive and efficient.

Back 21

false

Front 22

TF22
Building a team network must have high priority and wide visibility througout the company.

Back 22

true

Front 23

TF23
Performance evaluations are considered to be an informal way of giving feedback.

Back 23

false

Front 24

TF24
One of the most important aspects of a payroll manager's responsibilities is keeping on top of current developments in the payroll field.

Back 24

true

Front 25

TF25
The final state of team development is norming.

Back 25

false

Front 26

MC1
Each of the following conditions is a fundamental dimension that grows out of principle-centered leadership except:
a. security
b. wisdom
c. tenacity
d. guidance

Back 26

c

Front 27

MC2
What do situational leadership proponents emphasize?
a. using a style that comes naturally
b. whatever style fits the demands of the particular job
c. payroll dept edicts
d. company edicts

Back 27

b

Front 28

MC3
What must occur for the payroll dept to achieve its goal?
a. there must be a plan
b. planning will not help
c. read the daily astrology page
d. roaming around solves all goal achievement needs

Back 28

a

Front 29

MC4
All of the following resources are available within the company except:
a. ee's in the payroll dept
b. other depts
c. the local banks funds
d. company funds

Back 29

c

Front 30

MC5
Where does the hiring process begin?
a. decision not to fill a position
b. decision not to create a position
c. decision not to analyze a job
d. decision not to terminate the incumbent

Back 30

d

Front 31

MC6
Which of the following requirements would not appear in a mid level payroll job description?
a. max age
b. min education
c. specialized skills
d. key responsiblities

Back 31

a

Front 32

MC7
Where should negative feedback be given?
a. where everyone can benefit from hearing it
b. negative feedback should never be given
c. directly to the hr dept
d. in private to the worker

Back 32

d

Front 33

MC8
All of the following aspects of a job may be delegated except:
a. authority
b. responsiblity
c. accountability
d. job tasks

Back 33

c

Front 34

MC9
What is the most successful strategy for motivating ee's?
a. taking notice of negative behavior only
b. not providng positive feedback
c. realizing an ee is not a team player
d. rewarding an ee positive behavior

Back 34

d

Front 35

MC10
Each of the following behaviors is an example of affiliation other than?
a. not including ee's in lunch and after work acivities
b. putting ees on project teams and task forces
c. encouraging ees to join and participate in professional organization
d. providing ees with networking opportunities

Back 35

a

Front 36

MC11
Each of the following actions is considered a good guideline when conducting meeting except:
a. plan
b. prepare
c. start with a meal
d. control the time

Back 36

c

Front 37

MC12
The statement the only people who can manage time are those who use it well defines an application of what skill:
a. planning
b. organizing
c. good meeting skills
d. time management

Back 37

d

Front 38

MC13
A manager building a successful team must deal with ees who have different personal styles. Each of the following styles is represented on a team other than:
a. contributors
b. controllers
c. collaborators
d. communicators

Back 38

b

Front 39

MC14
Each of the following objectives is considered to be a valid reason why companies conduct performance evaluations except:
a. to provide documentation for salary increase dicisions
b. to determine which ees are promotable
c. to fire ee's who conflict with other ee's
d. to encourage ee's personal growth and development

Back 39

c

Front 40

MC15
When the irs publishes regulatons they are coded td. what does td stand for?
a. tax data
b. tax development
c. technical decision
d. treasury decision

Back 40

d

Front 41

MC16
The er's tax guide, circular e is found in which irs publication?
a. pub 12
b. pub 15
c. pub 18
d. pub 37

Back 41

b

Front 42

MC17
What is an irs decision on how the tax laws apply to a set of facts involving a single taxpayer called?
a. private letter ruling
b. news release
c. revenue ruling
d. revenue procedure

Back 42

a

Front 43

MC18
Managers are involved in all of the following processes as part of their managerial responsibilites other than:
a. planning
b. organizing
d. directing
d. completing tasks

Back 43

d

Front 44

MC19
Which of the following individuals is performing as a manager?
a. a door to door salesperson
b. a person repairing a machine
c. an individual checking the quality of work performed by others
d. an individual deciding which of two assigned tasks to do next

Back 44

c