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17 Cards in this Set
- Front
- Back
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In situational leadership, two ways manager handle their staff depends on the way they deal with two factors? |
Task and relationships |
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What are fundamental skills that must be mastered in most managerial positions? |
- Strategic planning/organizing - Staffing - Giving directions - Controlling prograss - Reporting to upper management |
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The planning and organizing process consists of defining three key activities. What are these activities? |
- Goals and objectives - The time frame - The subtasks |
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Five questions the payroll manager must answer when developing a job description. |
- Educational requirement - Knowledge/skills required - Training opportunities - Level of supervision required - Communication and interaction required with other employees |
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What type of questions work best in an interview? |
Questions should be open-ended and force applicants to explain past behavior rather than questions that call for one word answers. |
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Why must a Payroll managers learn strength & weaknesses of their employees before delegating tasks to them? |
Delegation unsuccessful, must do the work themselves, which tends to result in unfulfilled employees & burned out manager. |
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What are four communication skills the manager must possess in directing employees? |
- Listening - Providing feedback - Coaching - Leading |
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Name three qualities that can help make a payroll manager a strong leader? |
- Having a vision - Building a team support - Seeking partners |
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How is achievement a motivator for some employees? |
Often the best performers are driven by a personal need to succeed & be the best rather than by money or other incentives. |
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What are four stages of team development? |
- Forming - Storming - Norming - Performing |
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What steps must be taken to conduct a successful meeting, once the type of meeting has been determined? |
- Prepare an agenda - Keep the meeting on track - Promote participation - Keep written records |
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List those areas affected by union contract obligations which can affect areas of payroll processing? |
- Dues checkoffs - Fringe benefits contribution - Upcoming layoffs - Wage increases - Probationary employees - Overtime and other premium pay |
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Other than IRS regulations, what other sources of guidance are available for the interpretation of tax laws? |
- Revenue Procedures - Revenue Rulings - Private Letter Rulings - Publications - Announcements, Notices, and New Releases - Field Service Advice, Service Center Advice, In Legal Memoranda |
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Name three most common mistakes that managers commit when conducting employee performance appraisals. |
- Guilt over negative evaluations - No accountability for the manager - Improper application of standards |
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What are the four combinations of time categories which tell a manager what his/ her priorities should be? |
- Urgent and important - crisis management, immediate attention needed - Not urgent but important - planning and prevention activities - Urgent but not important - pressing activities that may be easy to accomplish - Not urgent and not important - easily accomplished, time-wasting activities |
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List four rewards you can give employees who have demonstrated the potential for leadership. |
- Public recognition - Promotion to supervisory positions - Leadership roles (project, teams or tasks) - Taking them into your confidence (seeking their input) |
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What are three important characteristics of a payroll management report? |
A payroll manager's report to upper management should: - Include only relevant information - The information should be produced in a timely manner - It should be written clearly but briefly |
