Chapter 10 - Employee Retention, Engagement, And Careers

Front 1

_______ ____ _____ is an important first step in any retention strategy.

Back 1

Identifying the issues

Front 2

At work, ______ ______ has been defined as actions intended to place physical or psychological distance between employees and their work environments.

Back 2

job withdrawal

Front 3

How does job withdrawal materialize itself in behavior?

Back 3

Poor attendance and voluntary turnover are two job withdrawal examples. Other types of job withdrawal can be less obvious if no less corrosive. Some examples include taking undeserved work breaks, spending time in idle conversation and neglecting aspects of the job one is obligated to perform. 15 Other employees stop showing up mentally ( psychological withdrawal ), perhaps daydreaming at their desks while productivity suffers.16 The employee is there, but mentally absent. In fact, the job withdrawal process tends to be incremental, often evolving from daydreaming to absences to quitting

Front 4

What are potential positives that can used to improve withdrawal?

Back 4

Potential positives include job enrichment, supportive supervision, equitable pay/family-friendly benefits, disciplinary/appeals processes, career development opportunities, safe and healthy working conditions, and having high-morale colleague. All differ in a case by case basis based on needs.

Front 5

Engagement supporting actions include making sure employees ... what 3 understandings/sights/senses?

Back 5

(1) understand how their departments contribute to the company s success, (2) see how their own efforts contribute to achieving the company s goals, and (3) get a sense of accomplishment from working at the firm.

Front 6

______ ______ is a process for enabling employees to better understand and develop their career skills and interests and to use these skills and interests most effectively both within the company and after they leave the firm.

Back 6

Career management

Front 7

______ _____ is the lifelong series of activities (such as workshops) that contribute to a person s career exploration, establishment, success, and fulfillment.

Back 7

Career development

Front 8

______ ______ is the deliberate process through which someone becomes aware of personal skills, interests, knowledge, motivations, and other characteristics; acquires information about opportunities and choices; identifies career-related goals; and establishes action plans to attain specific goals.

Back 8

Career planning

Front 9

Psychological contract. What is it?

Back 9

The unstated agreement is that management will treat employees fairly and provide satisfactory work conditions, hopefully in a long-term relationship. Employees are expected to respond by demonstrating a good attitude, following directions, and showing loyalty to the organization.

Front 10

Its aim is to help employees crystallize their career goals and achieve them within the company. In addition to career development training and follow-up support, the program includes _____ _____ _____ at work sites that employees use on company time

Back 10

career development centers

Front 11

______ means educating, instructing, and training subordinates.

Back 11

Coaching

Front 12

_______ means advising, counseling, and guiding.

Back 12

Mentoring

Front 13

We can best think of coaching in terms of a four-step process:

Back 13

preparation, planning, active coaching, and follow-up.

Front 14

The ______ ______ displays three levels of current job performance (exceptional, fully performing, not yet fully performing) across the top. It also shows three levels of likely potential (eligible for promotion, room for growth in current position, not likely to grow beyond current position) down the side.

Back 14

9-box matrix

Front 15

Reassignments to similar positions in other parts of the firm.

Back 15

transfer