Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
3 Cards in this Set
- Front
- Back
Customer service impressions are formed by the staff_______(state of mind and) and _____)action /reaction) towards them.
|
attitude, behaviour
|
|
______may be any patient, family member,vistor, physician, other hospital, personel,third party payer,vendors, suppliers, etc.
|
customers
|
|
Internal customers are people in other______fellow_____,managment,information services, etc. with in the ______who all work together in caring for the patient.
|
department,employees,organization
|