Submitted by:
Yogesh Bhaskar Hegde 4GW15MBA60
8904540177
yogeshsashiguli@gmail.com
Internal guide:
Ravi Shankar S Ulle
Department of MBA
GSSSIETW, Mysuru
External guide:
Dr. Venkatramana Hegde
President of Nisarga Trust
Sirsi Uttara kannada Karnataka-581401
Ph no: 9731460353 www.nisargahospital.com
Geetha Shishu Shiksha Sanga®
GSSS Institute of Engineering and Technology for Women
Department of MBA
Introduction
Service quality plays an important role in every sector. Reputation of the company depends on quality of services provided by the company to their customers. At the same time hospitals also trying their level best to provide good quality services to their patient …show more content…
Service quality is connected with customer satisfaction. Now a day’s patients are also expect good quality services so hospitals are easily grab attention of publics by giving more quality services. Providing quality of services is necessary for all hospitals those who are all want to make more profit because in health …show more content…
Scope of the services
In the current scenario, healthcare sector is noted as a fastest growing sector in India. Adoption of new technology in Indian hospitals has raised the competitiveness in the healthcare sector. The study is aims at identifying level of service quality in a hospitals effect on patient’s expectations. The outcome of the study makes clear that the perception about the hospitals holds in the place of mind of the patients which could be useful for management to formulating the strategies in future plans of the hospitals.
Methodology
This study is descriptive in nature. Descriptive research is providing an accurate result on the observation. The descriptive research describes the demographic of the patients and help to get clarity on the research. In descriptive research we can get definite conclusion on study. The study uses descriptive research method because it helps to find out the specific expectation of the patients. The survey includes nature of questionnaires which needs to be answered by the patients.
Data collection
Yogesh Bhaskar Hegde 4GW15MBA60
8904540177
yogeshsashiguli@gmail.com
Internal guide:
Ravi Shankar S Ulle
Department of MBA
GSSSIETW, Mysuru
External guide:
Dr. Venkatramana Hegde
President of Nisarga Trust
Sirsi Uttara kannada Karnataka-581401
Ph no: 9731460353 www.nisargahospital.com
Geetha Shishu Shiksha Sanga®
GSSS Institute of Engineering and Technology for Women
Department of MBA
Introduction
Service quality plays an important role in every sector. Reputation of the company depends on quality of services provided by the company to their customers. At the same time hospitals also trying their level best to provide good quality services to their patient …show more content…
Service quality is connected with customer satisfaction. Now a day’s patients are also expect good quality services so hospitals are easily grab attention of publics by giving more quality services. Providing quality of services is necessary for all hospitals those who are all want to make more profit because in health …show more content…
Scope of the services
In the current scenario, healthcare sector is noted as a fastest growing sector in India. Adoption of new technology in Indian hospitals has raised the competitiveness in the healthcare sector. The study is aims at identifying level of service quality in a hospitals effect on patient’s expectations. The outcome of the study makes clear that the perception about the hospitals holds in the place of mind of the patients which could be useful for management to formulating the strategies in future plans of the hospitals.
Methodology
This study is descriptive in nature. Descriptive research is providing an accurate result on the observation. The descriptive research describes the demographic of the patients and help to get clarity on the research. In descriptive research we can get definite conclusion on study. The study uses descriptive research method because it helps to find out the specific expectation of the patients. The survey includes nature of questionnaires which needs to be answered by the patients.
Data collection