Measuring and improving quality across the board can be a challenging task. However, any organization can do it with the proper procedures and steps to improve their quality ratings. Some of the ways to measure quality and improve experience of care can be found under the Institute of Medicine. First introduce in 1987 by Picker under the Commonwealth Program for Patient-Centered Care with the emphasis to improve patient care and experience of care (Ransom, 2008). Initially started as surveys to explore the concerns and needs of patients as means to improve quality. After extensive work and development of surveys, eight prime points of measurement gave the foundation for patient-centered care.
