Ch 8 Comm

Front 1

interpersonal climate

Back 1

the overall feeling between people that arises largly out of the ways people communicate with each other

Front 2

self disclosure

Back 2

revealing personal info about ourselfs that others are unlikly to discover on there own

Front 3

johari window
4 types of information

Back 3

1. open area
2. blind area
3. hidden area
4. unknown area

Front 4

open area

Back 4

info known to both us and others.
ie. height, name, etc.

Front 5

blind area

Back 5

contains info that others know about us but we dont know about ourselfs.
ie. being insecure in new situations

Front 6

hidden area

Back 6

consists of info that we know about ourselfs but choose not to reveal to most others.
ie. not telling other about tramatic experences

Front 7

unknown area

Back 7

made up of info about ourselfs that neither we nor others know.
ie. untried talents

Front 8

the three levels of confirmation

Back 8

1. recognition
2. acknoledgement
3. endorsement

Front 9

recognition

Back 9

the most basic form of comm.
nonverbal- smile, hand shake, eye contact
verbal- hello, nice to meet you

Front 10

acknoledgement

Back 10

second level of confirmation.
understanding what another is feeling.
nonverbal- nodding, facial expressions
verbal- paraphrazing what they just said to show you understand

Front 11

endorsement

Back 11

the third and final level of confirmation.
involves accepting anothers feelings or thoughts as valid.

Front 12

Conflict

Back 12

exists when people who depend on each other have diffrent views, intrests, or goals and perceive their diffrences as incompatible.

Front 13

two types of conflict

Back 13

1. overt conflict
2. covert conflict

Front 14

overt conflict

Back 14

exists when people diffrences in a straightforward manner; diffrences are out in the open.
ie. shouting match, argue, discussion of ideas

Front 15

covert conflict

Back 15

exists when partners deny or camoflage disagreement or anger and express it indirectly. Covert agression side-steps the real problems and issues which make it almost impossible to resolve the problem.

Front 16

clyde feldman and carl ridleys FOUR COMPONENTS OF CONFLICT

Back 16

1. conflicts of intrests
2. conflict orientations
3. conflict responces
4. conflict outcomes

**intrests, orientation, responces, outcomes.**

Front 17

conflicts of intrests

Back 17

these are seemingly incompatable opnions, view-points, goals, or intrests that the conflict addresses.

Front 18

conflict orientations

Back 18

these incluse attitudes tord conflict: whether people think conflict is healthy, how people are charastically inclinded to regard conflict.
ie. win-win, lose-lose

Front 19

conflict responces

Back 19

these are each persons overt behavioral responces to conflict, methods of addressing conflict, and conflict stratagies, which may sustain, escalate, defuse or resolve conflict

Front 20

conflict outcomes

Back 20

included as outcomes are wether and how the conflict of intrest is resolved, how mutual the process is, and how the conflict process affects emotional closeness in a relationship.

Front 21

The exit responce

Back 21

involves leaving a relationship, either by walking out or by withdrawing psychologically. exiting doesnt adress the problem, thus it is destructive. Becaues it is forceful it is active

Front 22

the neglect responce

Back 22

occues when a person denies or minamizes a problem. Denies that a serious issue exists. neglect is discomforming because it fails to acknoledge and respect another persons opnion that the issue is serious. Neglect is destructive b/c it evades difficulties, but it does so passivly, by avoiding discussion.

Front 23

the loyalty responce

Back 23

staying committed to a relationship despite diffrences. Loyality might be expressed by hoping that conflicts will blow other. Loyality is silent allegiance, so it is a passive responce. Loyalty is concidered constructive

Front 24

voice

Back 24

is an active constructive stratagy that responds to conflict by talking about problems offering sincere apoligys or trying to resolve diffrences so that a relationship remains healthy

Front 25

the final component of the conflict process

Back 25

outcomes

Front 26

closeness in dialogue

Back 26

some people- usually women rather then men- rely primarily on talking to create closeness with others

Front 27

closeness in the doing

Back 27

some people- usually men rather then women- see doing things with and for others as a primary, but not the only, means of creating closeness

Front 28

stonewalling

Back 28

relying on the exit responce to conflict and refusing to discuss issues. When people stonewall they block the possibility of resolving conflicts