Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

28 Cards in this Set

  • Front
  • Back
interpersonal climate
the overall feeling between people that arises largly out of the ways people communicate with each other
self disclosure
revealing personal info about ourselfs that others are unlikly to discover on there own
johari window
4 types of information
1. open area
2. blind area
3. hidden area
4. unknown area
open area
info known to both us and others.
ie. height, name, etc.
blind area
contains info that others know about us but we dont know about ourselfs.
ie. being insecure in new situations
hidden area
consists of info that we know about ourselfs but choose not to reveal to most others.
ie. not telling other about tramatic experences
unknown area
made up of info about ourselfs that neither we nor others know.
ie. untried talents
the three levels of confirmation
1. recognition
2. acknoledgement
3. endorsement
the most basic form of comm.
nonverbal- smile, hand shake, eye contact
verbal- hello, nice to meet you
second level of confirmation.
understanding what another is feeling.
nonverbal- nodding, facial expressions
verbal- paraphrazing what they just said to show you understand
the third and final level of confirmation.
involves accepting anothers feelings or thoughts as valid.
exists when people who depend on each other have diffrent views, intrests, or goals and perceive their diffrences as incompatible.
two types of conflict
1. overt conflict
2. covert conflict
overt conflict
exists when people diffrences in a straightforward manner; diffrences are out in the open.
ie. shouting match, argue, discussion of ideas
covert conflict
exists when partners deny or camoflage disagreement or anger and express it indirectly. Covert agression side-steps the real problems and issues which make it almost impossible to resolve the problem.
clyde feldman and carl ridleys FOUR COMPONENTS OF CONFLICT
1. conflicts of intrests
2. conflict orientations
3. conflict responces
4. conflict outcomes

**intrests, orientation, responces, outcomes.**
conflicts of intrests
these are seemingly incompatable opnions, view-points, goals, or intrests that the conflict addresses.
conflict orientations
these incluse attitudes tord conflict: whether people think conflict is healthy, how people are charastically inclinded to regard conflict.
ie. win-win, lose-lose
conflict responces
these are each persons overt behavioral responces to conflict, methods of addressing conflict, and conflict stratagies, which may sustain, escalate, defuse or resolve conflict
conflict outcomes
included as outcomes are wether and how the conflict of intrest is resolved, how mutual the process is, and how the conflict process affects emotional closeness in a relationship.
The exit responce
involves leaving a relationship, either by walking out or by withdrawing psychologically. exiting doesnt adress the problem, thus it is destructive. Becaues it is forceful it is active
the neglect responce
occues when a person denies or minamizes a problem. Denies that a serious issue exists. neglect is discomforming because it fails to acknoledge and respect another persons opnion that the issue is serious. Neglect is destructive b/c it evades difficulties, but it does so passivly, by avoiding discussion.
the loyalty responce
staying committed to a relationship despite diffrences. Loyality might be expressed by hoping that conflicts will blow other. Loyality is silent allegiance, so it is a passive responce. Loyalty is concidered constructive
is an active constructive stratagy that responds to conflict by talking about problems offering sincere apoligys or trying to resolve diffrences so that a relationship remains healthy
the final component of the conflict process
closeness in dialogue
some people- usually women rather then men- rely primarily on talking to create closeness with others
closeness in the doing
some people- usually men rather then women- see doing things with and for others as a primary, but not the only, means of creating closeness
relying on the exit responce to conflict and refusing to discuss issues. When people stonewall they block the possibility of resolving conflicts