Ch 7 Nonverbal Communication Skills

Front 1

Nonverbal communication

Back 1

behavior other than written or spoken language that creates meaning for someone

Front 2

Nonverbal messages

Back 2

are the primary way we communicate our feelings and attitudes

are usually more believable than verbal messages

work with verbal messages to create meaning

help people respond and adapt to others

play a major role in interpersonal relationships

Front 3

Verbal and nonverbal messages work together in 2 primary ways

Back 3

nonverbal cues help us manage verbal messages

nonverbal cues augment the emotional meaning of the verbal messages

Front 4

Interaction Adaption Theory

Back 4

theory suggesting that people interact with others by adapting to their communication behaviors

Front 5

Interactional Synchrony

Back 5

mirroring of each other's nonverbal behavior by communication partners

Front 6

Cultural and Gender differences in interpreting nonverbal messages

Back 6

gestures

eye contact

facial expression

space

touch

Front 7

Nonverbal Communication Codes

Back 7

body movement and posture

eye contact

facial expression

vocal cues

space

territory

touch

appearance

Front 8

Kinesics

Back 8

study of human movement and gesture

Front 9

4 stages of Quasi Courtship behavior

Back 9

1. courtship readiness

2. preening behaviors

3. positional cues

4. appeals to invitation

Front 10

Ekman and Friesen's 5 categories of classified movement and gestures

Back 10

emblems

illustrators

affect displays

regulators

adaptors

Front 11

Emblems

Back 11

nonverbal cues that have specific generally understood meanings in a given culture and may substitute for a word or phrase

Front 12

Illustrators

Back 12

nonverbal behaviors that accompany a verbal message and either contradict, accent, or complement it

Front 13

Affect Display

Back 13

nonverbal behavior that communicates emotions

Front 14

Regulators

Back 14

nonverbal messages that help to control the interaction or flow of communication between two people

Front 15

Adaptors

Back 15

nonverbal behaviors that satisfy a personal need and help a person adapt or respond to the immediate situation

Front 16

Ex of Emblems

Back 16

raising a hitchhiking thumb

Front 17

Ex of Illustrators

Back 17

pounding the podium to emphasize a point

Front 18

Ex of Affect Displays

Back 18

hugging someone to express love

Front 19

Ex of Regulators

Back 19

looking at someone when your wish to speak

Front 20

Ex of Adaptors

Back 20

scratching, combing your hair

Front 21

4 Functions of eye contact

Back 21

cognitive function

monitoring function

regulatory function

expressive function

Front 22

Eye Contact Cognitive Function

Back 22

when it gives you information about another person's thought processes

Front 23

Eye Contact Monitoring Function

Back 23

to monitor the behavior of others

Front 24

Eye Contact Regulatory Function

Back 24

regulates whom you are likely to talk with

Front 25

Eye Contact Expressive Function

Back 25

area around your eyes reveals emotions to others

Front 26

Several expression and interpretation of facial expressions

Back 26

1. you can control some facial expressions

2. facial expressions are contagious

3. smiling is cross cultural

4. there may be a universal basis for interpreting facial expressions

5. complex facial expressions are easier to interpret

6. its likely you can spot a phony smile

7. you can express micro-expressions

Front 27

Micro-expressions

Back 27

complex fleeting facial expressions that may only last .05 of a second

Front 28

Vocal Cues

Back 28

communicate emotions

help us manage conversations

use of silence speaks volumes

Front 29

Backchannel Cues

Back 29

vocal cues that signal your wish to speak or stop speaking

Front 30

Proxemics

Back 30

study of how close or far away from people and objects people position themselves

Front 31

4 Spatial Zones

Back 31

intimate space

personal space

social space

public space

Front 32

Intimate Space

Back 32

communicating with our most intimate accqaintances

Front 33

Personal Space

Back 33

conversing with good friends and family members

Front 34

Social Space

Back 34

working with others in small groups and in professional situations

Front 35

Public Space

Back 35

public speaking situations

Front 36

Territoriality

Back 36

study of how animals and humans use space and objects to communicate occupancy or ownership of space

Front 37

Territorial Markers

Back 37

tangible objects that are used to signify that someone has claimed an area or space

Front 38

We are most likely to touch people when

Back 38

we are feeling friendly or happy

when we ask someone to do something for us

when we share rather than asks for information

when we try to persuade someone to do something

when we are talking about intimate topics

when we are in social settings that we choose

when we are thrilled and excited to share good news

when we listen to a troubled or worried friend

Front 39

How to improve your skill in interpreting nonverbal messages

Back 39

look for dimensions of meaning in nonverbal messages

use effective strategies for interpreting nonverbal messages

be aware of limitations when interpreting nonverbal messages

Front 40

Tell

Back 40

a nonverbal cue such as a facial expression, body posture, or eye behavior that gives away what we are thinking and feeling

Front 41

3 dimensions that provide a useful way to summarize how nonverbal cues may be interpreted

Back 41

observe immediacy cues that communicate liking

observe arousal cues that communicate responsiveness

observe dominance cues that communicate power

Front 42

Immediacy

Back 42

feelings of liking, pleasure, and closeness communicated by such nonverbal cues as increased eye contact, forward lean, touch, and open body orientation

Front 43

Arousal

Back 43

feelings of interest and excitement communicated by such nonverbal cues as vocal expression, facial expression, and gestures

Front 44

Dominance

Back 44

power, status, and control communicated by such nonverbal cues as a relaxed posture, greater personal space, and protected personal space

Front 45

Effective strategies for interpreting nonverbal messages

Back 45

consider nonverbal cues in context

look for clusters of nonverbal cues

consider past experiences when interpreting nonverbal cues

compare what you expect to see with what you actually observe

be aware of your skill in interpreting nonverbal messages

check your perceptions with others

be aware that the nonverbal expression of emotion is contagious

look for cues that may communicate lying

Front 46

Expectancy Violation Theory

Back 46

theory that you interpret the messages of others based on how you expect others to behave

Front 47

Perception Checking

Back 47

asking someone whether your interpretation of his or her nonverbal behavior is accurate

Front 48

How to check your perceptions of other's nonverbal cues

Back 48

observe their nonverbal behavior

form a mental impression of what you think they mean

ask questions to check whether your perception is correct

Front 49

Emotional Contagion Theory

Back 49

theory that emotional expression is contagious, people can catch emotions just by observing others emotional expressions

Front 50

Limitations when interpreting nonverbal messages

Back 50

are often ambiguous

are continuous

are multi channeled

is culture based

Front 51

How to improve your skill in expressing nonverbal messages

Back 51

be mindful of your nonverbal behavior

observe other's reactions to your nonverbal behavior

ask others about your nonverbal behavior

practice your nonverbal behavior