Ch 15 Nursing Leadership And Management

Front 1

describe the difference between leadership and management

Back 1

leadership is guiding or influencing people to achieve desired outcomes. it occurs when a person is trying to influence a persons beliefs, oppinions or behavior

management is the coordination of resources. Whether that is time, people or supplies. Problem solving/decision making process

Front 2

define informal leader

Back 2

the person who despite no official or appointed athority to act is still able to influence others. can be positive of negative.

Front 3

how do you manage an informal leader

Back 3

recognise them in the workplace and understand their source of power. Involve them in the decision making/change process. Clearly communicate goals and work expectation. Do not ignore a informal leaders attempt to undermine teamwork, set clear expectations of behavior.

Front 4

distinguish betweeen power and athority

Back 4

athority is the legitimate right to direct others

power is the ability to motivate people to get things done with or without the formal right granted by the organization

Front 5

Name 6 types of power

Back 5

rewared
cooercive
legitimate
referred
expert
information
connection

Front 6

what is reward power

Back 6

ability to reward others for complying

Front 7

what is coercive power

Back 7

fear of punishment if fail to comply

Front 8

what is legitimate power

Back 8

based on official position in organization

Front 9

what is referent power

Back 9

follower identify and want to be like the leader

Front 10

what is expert power

Back 10

expert power is based on knowledge skills and information. gain respect and compliance with others

Front 11

what is information power

Back 11

information power is based on a persons possesion of information that is needed by others

Front 12

what is connection power

Back 12

based on a persons relationship or affiliation with other people percieved as being powerful

Front 13

what is the difference between a formal leader and informal leader

Back 13

a formal leader is appointed into a position, and given the athority to act by the institution

informal leader have considerable power in a work group, can influence group attitude and can significantly influence others positively or negatively

Front 14

describe leadership trait theory

Back 14

intrinsic trait ot leaders-intellegence, alertness, dependability, energy drive and enthusiasm, ambition, decisiveness, self confidence, cooperative and technical mastery

Front 15

who is most recognised as a leaderhip trait leader

Back 15

florence nightengale

Front 16

what is the difference between interaction and tranformational theory leader

Back 16

interactional- integrates dynamic relationships between the leader, worker and the element of the situation

transformational leaders are concerned with agency goals

Front 17

what 3 things are required for for effective leadership

Back 17

technical skills-clinical expertise and nursing knowledge

human skills- ability and judgement to work with people effectively

conceptual skills ability to recognise how ones area of leadeship fits the big picture

Front 18

list 3 tpes of management styles

Back 18

authoritarian

demecratic

lazzafaire

Front 19

What are the traits of an athoritative manager

Back 19

makes all decisions,dictates wotk, little feedback or recognition

Front 20

Whar are the traits of a democratic manager

Back 20

encourages staff participation in decision making process, involves staff in planning and developement, believes in the best of people, communicates effectively

Front 21

what are the traits of a laizze faire manager

Back 21

does not provide guidance, unable or unwilling to make decisions, doesnot provide feedback, initiates little change, communicates by memos or email, may work well with professional people

Front 22

what are the five functions of management

Back 22

planning
organizing
staffing
direction
controlling

Front 23

what are the 6 roles of the nurse manager

Back 23

customer service provider
team builder
resource manager
decision maker
change agent
other roles(clinical consultant, staff developer, mentor, corporate supporter)

Front 24

What are internal and external customers

Back 24

internal customers are employed by the organization.

external customers are patients, families, physicialn, home care agerncies, insurance companies, vendors

Front 25

who defines the standards for customer service

Back 25

the customer

Front 26

define team builder

Back 26

sets clearly defined goals and empowers the team t make decisions

Front 27

what is the role of resource manager

Back 27

manages personel, time, and supplies consistent with the organization

Front 28

using the nursing process what are the steps to problem solving

Back 28

assesment
analysis and diagnosis
planning
implementing
evaluation

Front 29

as a change agent the nurse manager guides employees through the change process. what rules should be followed when change is necessary

Back 29

change should be implemented only for a good reason

change should always be planned and implenmented gradually

change should never be unexpected or abrupt

all people affect by the change should be involved in planning for the change

Front 30

what are the 3 stages of change

Back 30

unfreeze
moving
refreeze

Front 31

how does a nurse manager create a caring environment

Back 31

offers sicere positive recognition, \praises for a job well done
spends time with staff members to reinforce positive work behaviors, meets staff member needs when possible, provides guidance and support for continual growth
maintains a positive, confident attitudewhat

Front 32

what are two challenges for leadership and management in the 21st century

Back 32

patient safety
nurses work environment

Front 33

stage of change that encourages awareness of the need to change

Back 33

unfreezing

Front 34

personell, time and supplies needed to perforn tasks

Back 34

resources