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17 Cards in this Set
- Front
- Back
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management
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the process comprised of social and technical functions and activities, occuring within organizations for the purpose of accomplishing predetermined objectives through humans and other resouces.
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planning function
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requires manager to set a direction and performance targets.
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organizing function
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overall design of the organization or the specific division, unit, or service for which the manager is responsible.
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staffing function
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acquiring and training human resources. developing and maintaining the workforce through various strategies.
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controlling function
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monitoring staff activities and performance and taking the appropriate actions for corrective action
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directing function
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initiating action in the organization through effective leadership and motivation
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decision making function
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making effective decisions based on consideration of benefits and drawbacks.
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Conceptual skills: (key competency)
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ability to critically analyze and solve complex problems.
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technical skill: (key competency)
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expertise or ability to perform a specific work task.
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Interpersonal skills: (key competency)
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communicate with and work well with other individuals regardless of if they are peers, supervisors, or subordinates.
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line managerial
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supervises other employees
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staff managerial positions-
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carry out work and advise bosses but no supervision of other staff
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functional organizational structure
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pyramid shaped hierarchy, works well for large organizations.
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matrix structure
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more flexible than "functional" realizes that the expertise of other disciplines is needed.
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service line management
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structure-manager appointed to head a specific clinical service line ie:cardilogy
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NCQA (National Committee for Quality Assurance)
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measures performance of health plans
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Joint Commision:
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minimal standards for operations that ensure quality.
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