Capm All In One - Chapter 8 Key Terms

Front 1

Benchmarking

Back 1

Comparing any two similar entities to measure their performance.

Front 2

Cause-and-Effect Diagreams

Back 2

Diagreams that show the relation between the variables whin a process and how those relations may contriute to inadequate quality. The diagreams can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality.

Front 3

Checklist

Back 3

A simple approach to ensure that work is completed according to the quality policy.

Front 4

Control Chart

Back 4

A quality control chart that maps the performance of project work over time.

Front 5

Cost of conformance

Back 5

This is the cost associated with the monies spent to attain the expected level of quality. This is also known as the cost of quality.

Front 6

Cost of nonconformance to Quality

Back 6

This is the cost associated with not satisfying the quality expectations. This is also known as the cost of poor quality.

Front 7

Cost-Benefit Analysis

Back 7

A process to study the trade-offs between costs and the benefits realized from those costs.

Front 8

Design of Experiments

Back 8

An approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome.

Front 9

External QA

Back 9

Assurance provided to management and the project team

Front 10

ISO

Back 10

The abbreviation for the International Organization for Standardization. ISO is Greek for "equal," while "International Organization for Standardization" in a different language whould be abbreviated differently. The organization elected to use :ISO" for all languages.

Front 11

Pareto Diagram

Back 11

A histogram that illustrates categories of failure within a project.

Front 12

Process Improvement Plan

Back 12

A project management subsidiary plan that aims to improve the project, not just the end result of the project. It strives to identify and eliminate waste and non-value-added activities.

Front 13

Quality

Back 13

According to ASQ, the degree to which a set of inherent characteristics fulfills requirements.

Front 14

Quality Assurance

Back 14

A management projecess that defines the quality system of quality policy that a project must adhere to. QA aims to plan quality into the project rather than to inspect qulity into a deliverable.

Front 15

Quality Control

Back 15

An inspection-driven proecess that measures work results to confirm that the p roject is meeting the relevent quality standards.

Front 16

Quality Management Plan

Back 16

This plan defines how the project team will implement and fulfill the quality policy of the performing organization.

Front 17

Quality Metrics

Back 17

The operational definitions that specify the measurements within a project and the expected targets for quality and performance.

Front 18

Quality Planning

Back 18

The p rocess of first determining which quality standards are relevant to your project and then finding out the best methods of adhearing to those quality standards.

Front 19

Rule of Seven

Back 19

A component of control chart that illustrates the results of seven measurements on one side of the mean, which is considered "out of control" in the project.

Front 20

Run Chart

Back 20

A quality control tool that shows the results of inspection in the order in which they've occurred. The goal of a run chart is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge.

Front 21

Scatter Diagram

Back 21

A quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.

Front 22

Statistical Sampling

Back 22

A process of choosing a percentage of results at randon. For example, a project creating a medical device may have 20 percent of all units randomly selected to check for quality.

Front 23

System or Process Flowcharts

Back 23

Flowchars that illustrate the flow of a process thorugh a system, such as a project change request throught the change control system, or work authorization through a quality control process.

Front 24

Trend Analysis

Back 24

The science of using past results to predict future performance.

Front 25

Work Performance Information

Back 25

The results of the project work as needed. This includes technical performance measures, project status, information on what the project has created to date, corrective actions, and performance reports.