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16 Cards in this Set
- Front
- Back
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Bypassing
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When a statement has two meanings, whether from different perspectives or from different cultures.
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Co-culture
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Cultures coexisting in the same society.
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Courtesy
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Showing appropriate respect and generally being polite to others.
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Entitlements
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A person's proclamations regarding rights and obligations of a position in an organization.
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Ethics
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A code of conduct that governs the behavior and actions of individuals that subscribe to the code; the standards of right and wrong behavior that guide people.
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Ethnicity
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A characteristic of a group based on origin, sub-culture, race, language, or religion.
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Ethnocentrism
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The belief in the superiority of one's own ethnic group or culture.
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Etiquette
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The rules that govern the conduct or behavior of an individual about the effectiveness of a program.
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High context
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Communication where many of the cues necessary for understanding the meaning of the message comes from the context.
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Low context
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Communication where many of the cues necessary for understanding the meaning of the message depends more on the message than the context.
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Impression management
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A process of acting out the image one wants to present to others. Introduced by sociologist Erving Goffman.
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Negotiation
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Interaction intended to lead to an agreement or cooperative effort by two or more parties.
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Protocol
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Specific rules or rituals that govern a particular action or process.
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Representation
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When people communicate facts about the world around them, and the source of information is not the self, they are communicating through the ____________ of these other phenomena.
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Self-disclosure
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The revelation of intimate, personal details to others.
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Self-presentation
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When people communicate facts about the world around them, and the source of the information is the self, then they are communicated through ___________.
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