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16 Cards in this Set

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  • Back
Bypassing
When a statement has two meanings, whether from different perspectives or from different cultures.
Co-culture
Cultures coexisting in the same society.
Courtesy
Showing appropriate respect and generally being polite to others.
Entitlements
A person's proclamations regarding rights and obligations of a position in an organization.
Ethics
A code of conduct that governs the behavior and actions of individuals that subscribe to the code; the standards of right and wrong behavior that guide people.
Ethnicity
A characteristic of a group based on origin, sub-culture, race, language, or religion.
Ethnocentrism
The belief in the superiority of one's own ethnic group or culture.
Etiquette
The rules that govern the conduct or behavior of an individual about the effectiveness of a program.
High context
Communication where many of the cues necessary for understanding the meaning of the message comes from the context.
Low context
Communication where many of the cues necessary for understanding the meaning of the message depends more on the message than the context.
Impression management
A process of acting out the image one wants to present to others. Introduced by sociologist Erving Goffman.
Negotiation
Interaction intended to lead to an agreement or cooperative effort by two or more parties.
Protocol
Specific rules or rituals that govern a particular action or process.
Representation
When people communicate facts about the world around them, and the source of information is not the self, they are communicating through the ____________ of these other phenomena.
Self-disclosure
The revelation of intimate, personal details to others.
Self-presentation
When people communicate facts about the world around them, and the source of the information is the self, then they are communicated through ___________.