Business Communications

Front 1

Why do we study business communications?

Back 1

More important than ever. There are more mediums, more diversity, more technology, access 24/7, global economy, shrinking management layers, competitive job market. And ethical considerations

Front 2

Business communication process (6 steps)

Back 2

1. Sender has an idea

2. Sender encodes the idea

3. Sender selects the channel to transmit

4. Sender Transmits the idea

5. Receiver decodes the idea.

6. Feedback

Front 3

5 steps to Sender has an idea

Back 3

Form idea, clarify idea, define purpose, how idea should be presented, anticipate

Front 4

Sender Encodes Idea (2 Steps)

Back 4

1. Converting an idea into words or gestures.

2. Should consider the audience

Front 5

Receiver decodes the message (2 Steps)

Back 5

1. What is the meaning of the message?

2. Decoding can be interrupted by distractions

Front 6

Feedback (2 Steps)

Back 6

1. Feedback returns to the sender

2. Identifies comprehensiveness of the message

Front 7

5 Failures to communications

Back 7

1. Failure in sent message

2. Bypassing (misunderstanding meaning of words)

3. Difference of frame of reference.

4. Language barriers

5. Distractions.

Front 8

Business Writing should be these 4 things

Back 8

1.Purposeful

2. Economical

3. Audience Oriented

4. Achieve your communication goal

Front 9

Writing Process (3 Steps)

Back 9

1. Prewriting

2. Drafting

3. Revising

Front 10

Analyze

Back 10

Why are you sending the message?

Front 11

Anticipate (2 Steps)

Back 11

1. Profiling your audience

2. Selecting your channel

Front 12

Richness

Back 12

extent to which a channel/medium recreates or represents all information available in original message.

Front 13

Profiling your audience (7 Steps)

Back 13

1. Audience Demographics

2. Primary/Secondary

3. Internal/External

4. Direction of Audience

5. Background, Role, Title, Position

6. Beliefs, Values, knowledge, interest

7. Industry/sector

Front 14

Select the Channel (9 Steps)

Back 14

1. Importance of message

2. Need for record keeping

3. Timing

4. Interactivity

5. Cost

6. Formality

7. Confidentiality

8. Receivers preference

9. Context

Front 15

Adapt

Back 15

Creating Message that suits the audience based on analysis.

Front 16

Drafting (3 Parts)

Back 16

1. Research

2. Organize

3. Draft

Front 17

Revising (3 Parts)

Back 17

1. Edit (Is it clear, concise, direct, readable)

2. Proofread (Check for any mistakes)

3. Evaluate (Did it accomplish what it was intended for)

Front 18

Digital Media (7 Types)

Back 18

1. E-mail

2. Interoffice Memo

3. Instant Messaging

4. Texting

5. Website

6. Blogging

7. Social Media