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43 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is diversity? |
Diversity refers to the presence of a wide range of variation in qualities and attributes of people or things. |
Refers to the presence |
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What are the benefits of diversity? |
A diverse work force makes employers better able to to meet the needs of a growing global markets and an increasingly diverse U.S population Helps the company attract talented employees and keep customers. Diververse work groups may be more creative and innovative than groups that are not diverse. |
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Diversity Challenges |
Missed opportunities for new markets and loss of customers. Failing to recognize workers differences and needs can result in lower productivity and low morale. |
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What is globalization? |
Globalization is the integration of activities among nations in areas such as commerce and culture. |
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How does globalization affects the workforce ? |
When applying for jobs, individuals may have to compete with job candidates from around the world. |
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What is a multinational company? |
A company that conducts business in at least two nations. Eg. Pepsi |
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What are examples of culture differences? |
Language, body language and personal space. |
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What is etiquette? |
Etiquette is a set of rules of behavior for a particular place or situation. |
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What is a stereotype? |
It is an oversimplified belief about a group of people. |
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What is prejudice? |
It is a bias that prevents objective thoughts about a person or thing. |
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What is cross-cultural communication? |
It occurs when people from different cultures share messages verbally, nonverbally or in writing. |
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What is discrimination? |
Discrimination is unfair treatment of a person or group on the basis of prejudice. |
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What are ethics? |
Ethics are principles of right and wrong. |
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What is honesty? |
Honesty is an ethical issue that influences business communication. |
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What is confidential information? |
Confidential information is a private, secret information that is not to be shared with anyone except those authorized to know it. |
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What is trade secrets? |
Trade secrets are information that gives a business a competitive advantage and that it makes reasonable efforts to keep secret. |
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What is Plagiarism ? |
Plagiarism is the act of claiming someone else's words or ideas as your own. |
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What is copyright? |
Copyright is the legal right of someone, usually the author or artist, to use or reproduce work. |
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What is nonverbal communication? |
Nonverbal communication is composed of the messages sent without or in addition to words. |
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Reinforcing a verbal message |
Nonverbal symbols usually reinforce the verbal message. |
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Contradicting a verbal message |
Sometimes verbal and nonverbal symbols do not agree. |
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Substituting for a verbal message |
Nonverbal symbols sometimes act as substitutes for verbal messages. |
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Body language |
Body language includes facial expressions and gestures. |
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Gesture |
Is the use of your armband hands to Express an idea or feeling |
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Touching |
A handshake |
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Personal space |
Personal space is the distance between individuals. |
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Self confidence |
Self confidence means belief in yourself and your abilities. |
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Friendliness |
Friendliness is being supportive, helpful or kind. |
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Enthusiasm |
Enthusiasm means showing excitement of a lively interest. |
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Sincerity |
Sincerity means being open and genuine or earnest. |
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Posture |
Posture is the way you stand or sit. |
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What are the different types of listening? |
Casual listening Active listening Reflective listening Informative listening Evaluative listening Emphatic listening |
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Casual listening |
Casual listening is hearing and understanding a message but not trying to remember the message in the long term. |
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Active listening |
Active listening is hearing and trying to understand and remember a message. |
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Informative listening |
Informative listening is good to obtain specific information or understand a message. |
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Evaluative listening |
Evaluative listening involves judging the importance or accuracy of what a speaker is saying. |
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Emphatic listening |
Emphatic listening involves trying to understand the speaker's point of view, attitudes and emotions. |
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Reflective listening |
Reflective listening involves understanding and restating the speaker's message. |
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Barriers to effective listening |
Attitudes about the speaker Attitudes about the topic Prejudice or differing opinions Assumptions Environmental distractions Physical discomfort Divided focus |
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Listening effectively |
Share the responsibility Focus on the main idea Evaluate the message Provide feedback Take notes Overcome poor listening habits |
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Teamwork |
Teamwork is two or more people acting together to achieve a goal |
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Virtual team |
Virtual team is one with members who do not share a physical work space. |
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Team roles |
Leader Challenger Doer Thinker Supporter Recorder |
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