Business Communication

Front 1

Dimensions of culture

Back 1

1. Context: The stimuli or the environment or the ambience that surrounds an event.
2. High context: Depend on everything around and non verbal communication and the entire environment, uses fewer words. Mostly Asian countries.
3. Low context: Depend mostly on words. US
4. Individualism: How much we value independence and freedom from control.
5. Formality: How much emphasis a culture places on tradition, ceremony, or social rules.
6. Communication style: When we talk in oral and written communication, the style in which we communicate affects the impact. Affects how effective.
7. Time: Orientation to time. Do we think of it as scarce or as an unlimited resource.

Front 2

Stereotypes

Back 2

An oversimplified behavioral pattern that we apply to groups.

Front 3

Prototypes

Back 3

Something that is based on general characteristics but is open to interpretation and definition.

Front 4

Culture

Back 4

A complex system of traits, values, morals, and customs that are shared by a society.

Front 5

Characteristics of culture

Back 5

· Culture is learned, you aren’t born with values traits customs and morals you develop. Learned within the cultural environment you were raised.
· Basis of our self identity and community.
· It combines the visible and the invisible.
· Culture is dynamic. It’s everchanging.

Front 6

What questions can you ask yourself that will help you profile your audience:

Back 6

· Who is my primary reader or listener?
· What is my personal and/or professional relationship with that person?
· What position does the person hold in the organization.
· How much does the person know about the subject?
· How much do you know about the person? Education, beliefs, culture, attitude.
· Assess whether you will get a neutral, positive, or negative response.

Front 7

4 main biases to avoid

Back 7

Gender, racial/ethnic, age, disability

Front 8

5 Areas that generate the most lawsuits

Back 8

1. Investments: Avoid misleading info or exaggerations, half truths,
2. Marketing: You are liable. Avoid false statements or prices or performance capabilities or any other product characteristic.
3. Safety: Obligated to provide a safe workplace for employees. Also obligated to create safety lanes for visitors.
4. Human resources: Confidentiality, be careful what you say about employees, do a written reference.
5. Avoid infringing on copyrights: Assume that everything is copyrighted. Internet items are not in the public domain. Ask for permission.

Front 9

Ideas

Back 9

The most valuable thing we have

Front 10

Four maine barriers to good communication

Back 10

1. Lack of or poor language skills
2. Distractions: Physical or emotional.
3. Bypassing: Using words the other person doesn't understand.
4. Frame of reference: Everything you are.

Front 11

6 Selective processes

Back 11

Selective exposure: Choosing to be exposed
Selective attention: Choosing to pay attention.
Selective comprehension: Making a choice to understand.
Selective perception: Perception is everything.
Selective retention: If you don't make a conscious decision to remember, it's gone in 18 seconds.
Selective action: Whether or not to take any action on the message you received.

Front 12

Keys to listening

Back 12

Prepare yourself to listen.
Eliminate distractions.
Look for areas of interest with the speaker.
Let the speaker finish.
Listen for ideas and identify the speaker's evidence.

Front 13

Ethics

Back 13

Doing the right thing when it costs more than you want to pay.

Front 14

Ethical thinking traps

Back 14

False necessity: "What youre doing has to be done"
Doctrine of filth: Comparing bad actions to someone else's to justify.
Rationalization trap: Justifying with excuses.
Self deception trap: Deceive yourself.
Ends justify means

Front 15

Rules

Back 15

1. Abide by law
2. Tell the truth.
3. Label opinions as opinions.
4. Be objective.
5. Communicate clearly.
6. Use inclusive language.
7. Give credit where it is due.

Front 16

Message sending

Back 16

1. Sender has an idea.
2. Sender encodes message.
3. Sender selects a channel.
4. Receiver decodes the message.
5. Feedback.

Front 17

5 Basic types of communication

Back 17

Intrapersonal: When you are thinking or daydreaming.
Interpersonal: Between people and small groups
Small group:
Public:
Non Verbal

Front 18

Face to face advantages:

Back 18

1. Immediate feedback
2. Observe non verbal cues.
3. Best way to handle sensitive information.

Front 19

Face to face disadvantages:

Back 19

1. No permanent record.
2. Expression of thought may be careless.
3. Might be inappropriate for complex ideas.

Front 20

Written advantages:

Back 20

1. Permanent record.
2. Its convenient.
3. You can more carefully consider the message.
4. Easily distributed.

Front 21

Written disadvantages:

Back 21

1. Leaves paper trail.
2. Requires skill and effort.
3. Can sometimes feel impersonal.