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13 Cards in this Set

  • Front
  • Back
importance of business letters
permanent record is necessary

confidentiality

sensitivity and formality

persuade
importance of interoffice memos
convey confidential info

emphasize ideas

deliver lengthy docs
Types of communication with electronic device
email

IM

text message

podcast

blogs

wikis
When to send email? Memo?
email: short informal messages, multiple receivers, cover doc for long attachemnets

memo: confidential data like salary or employee review info
Component of email messages and memos
writing subject line

opening with main idea

explaining in the body

closing with a purpose

putting it all together
Components using the writing process to create effective internal messages
analyze, anticipate and adapt

research organize and compose

revise, proofread and evaluate
`Best practices in starting an email
compose online

get address right

avoid misleafing subject line

apply top of screen test
Best practices in email content, tone and correctness
be concise

dont send anything you dont want published

done use email to avoid contact

care about correctness

care about tone

resist humor
Best practices in email netiquette
limit any tendency to send blanket copies

use indentifier labels

capital letters only for emphasis or titles

dont forward without permission

avoid long threads
Best practices in replying to email
scan all messages before replying

print only when necessary

acknowledge receipt

dont return senders message automatically

revise topic line as it changes

clear first sentence

dont respond when angry
Best practices in email for personal use
dont use company computers for personal

assume you are monitored
Other good practices in email.
improve readability

consider cultural double check before hitting send
What are four questions you should ask before writing an email?
do i need to write?

why am i writing?

how will the reader react?

how can i save my readers time?