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11 Cards in this Set
- Front
- Back
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Micromanage |
To manage or control with excessive attention to minor details. |
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two primary sources of our motivation |
Needs Values |
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Theory X |
Assumption that employees dislike work, are lazy, avoid responsibility, and must be coerced to perform. |
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Theory Y |
Assumption that employees are creative, enjoy work, seek responsibility, and can exercise self-direction. |
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Creating our reality |
Our assumptions drive our behaviors. Our behaviors determine our results. Our results typically reinforce our original assumptions. |
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Span of control |
Span of control refers to the number of employees a manager can efficiently and effectively manage. |
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Norms |
Norms are the expectations members of a group have of each other. |
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Scientific Management |
1. Base work methods on a scientific study of the task. 2. Hire workers with right abilities for the job. 3. Train and motivate workers to do their jobs according to the science. 4. Managers apply scientific management principles to planning the work while workers perform the tasks. |
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Elements of Emotional Intelligence |
Self-awareness: Tuned in to your senses, thoughts, feelings, emotions, intentions, interpretations. Self-management: Understanding your emotions and using that understanding to deal with situations productively. Social awareness: Being attuned to how others feel in the moment. Relationship management: Handling other people's emotions. |
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Emotional Intelligence |
Emotional Intelligence is intentionally using emotions to guide behavior and thinking in ways that enhance your results. |
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Meeting Roles |
Scribe: Secretary that keeps minutes of meetingTimekeeper: Monitors adherence to starting and ending on time and time allotted to each agenda item. Participant: All meeting attendees are responsible for the success of the meeting. |
