Business Communication

Front 1

To be competitive in today's global economy, employees need to develop intercultural skills including patience, sensitivity, and flexibility.

True

Or

False

Back 1

True

Front 2

Flattened management hierarchies are becoming the trend as businesses seek to become more competitive and to reduce expenses.

True

Or

False

Back 2

True

Front 3

Employees in technical fields such as accounting and information technology do not require strong communication skills.

True

Or

False

Back 3

False

Front 4

It is acceptable business practice to take or to place a phone call during a business meeting.

True

Or

False

Back 4

False

Front 5

Facial expressions, gestures, and posture are nonverbal communication cues that can speak louder than words.

True

Or

False

Back 5

True

Front 6

People who develop the habit of faking attention to a listener often find it hard to concentrate even when they want to pay attention.

● True

● False

Back 6

True

Front 7

A potential employee will not be hired if she or he inappropriate content online.

True

Or

False

Back 7

False

Front 8

Email is today's version of the business letter or interoffice memo.

True

Or

False

Back 8

True

Front 9

When speaking with someone whose first language is not English, it is a good idea to speak more loudly than usual to help him or her understand.

True

Or

False

Back 9

False

Front 10

Researchers say that most of us listen at 75 percent efficiency.

True

Or

False

Back 10

False

Front 11

Aminah realizes that she can satisfy her employer's expectations for professionalism by possessing proficiency in soft skills. According to the text, which of the following is a soft skill?

(A) the ability to speak various languages.

(B) possessing strong math skills.

(C) the ability to make ethical decisions

(D) possessing adequate computer skills.

Back 11

(C) the ability to make ethical decisions.

Front 12

During Amina's initial training at Global Success, she was told that the company has fewer employees in management positions than it has had previous years, and that she would often be expected to work independently and make decisions on her own. What trend does this reflect in the new world of work?

(A) innovative communication technologies.

(B) flattened management hierarchies.

(C) more participatory management.

(D) heightened global competition.

Back 12

(B)

Front 13

Which statement expresses another discovery that Amina has likely made since she began her new job?

(A) her employer has no interest in competing in international or world markets.

(B) frontline employees must deal with increasingly hierarchical levels of management.

(C) New communication technologies require employees to communicate more often and more rapidly than in the past.

(D) workplaces offer less flexible working arrangements than in the past.

Back 13

(C)

Front 14

Laura Ambrose, a regional manager in the central human resources office of Global Success, has asked Amina and her colleagues to create an updated version of the company's benefits handbook for employees. Ms. Ambrose has suggested that Amina use Dropbox, a file synchronization service. What might be the reason why Ms. Ambrose has chosen Dropbox for the task.

(A) It allows users to create documents, enter data. And control their desktops by using their voices.

(B) It allows numerous employees to communicate using a broadband internet connection.

(C) It allows group members to meet in special conference rooms to interact in real time.

(D) It enables users to participate, collaborate, and network in an efficient manner by using shared files.

Back 14

(D)

Front 15

The presentation by Global success's information technology team is about new procedures for accessing important network resources. Amina has difficulty understanding the presentation because she has experienced a terrible headache that afternoon. What barrier to effective listening has Amina encountered?

A) Language problem

B) Physical barrier

C) Personal barrier

D) nonverbal distraction

Back 15

(B)

Front 16

A colleague of Amina's, a Canadian salesman for Global success who does business in Asia, has decided to update his written sales material so that it is easier for his potential new clients to understand. Which of the recommendations given in the text for minimizing written miscommunication among cross-cultural audiences is he practicing?

A) use long phrases and sentences

B) use contractions

C) adjust written format to local styles.

D) avoid action specific verbs.

Back 16

(C)

Front 17

While talking in the lunch room, one of Amina's coworkers, a Canadian, clearly indicates that she believes Canadian cultural values and business practices are far superior to those of Americans. What attitude is Amina's coworker displaying?

A) tolerance

B) stereotyping

C) ethnocentrism

D) collectivism

Back 17

(C)

Front 18

Amina's updated benefits handbook covers some comprehensive and sometimes perplexing material, especially the numerical data. What presentation method would help clarify some of her ideas and be cost effective for distribution to satellite offices in Calgary, Toronto, and Montreal?

A) a faxed copy

B) a hard copy report that is mailed out to each office

C) a simple chart sent via email

D) a PowerPoint presentation that is posted online via the company intranet.

Back 18

(C)

Front 19

Based on the information in the text, what has Amina likely learned about her communication skills in the past six months?

A) texting and instant messaging are not used at all in the workplace

B) the Human Resources Manager, who is 56 years old, is just as proficient as Amina is with these mew technology based communication channels

C) nobody that Amina communicates with pays much attention to conventional spelling, grammar, or punctuation.

D) she needs go develop appropriate communication skills for a wider range of purposes, audiences, and situations.

Back 19

(D)

Front 20

Amina attends a presentation by members of Global Success's information technology department. Before she takes a seat, Amina turns off her cellphone. She then selects a seat at the front of the room near the speakers. What technique has Amina used to enhance her listening?

A) keeping an open mind

B) capitalizing a lag time

C) controlling her surroundings

D) establishing a receptive mindset.

Back 20

(C)

Front 21

You are meeting with a new client who is wearing a low necked, sleeveless dress. She has many dramatic tattoos on her arms and neck. You realize ten minutes into your conversation with the client that you dont remember her name, although she introduced herself, and you havent answered the question she has just asked because you havent processed it. The text calls this type of barrier to effective listening a ????? (two words)

Back 21

Nonverbal distraction.

Front 22

When communicating with intercultural audiences, writers should compose sentences with fewer than (number) words

Back 22

20

Front 23

The ability to communicate, to work well with others, to solve problems, to make ethical decisions, and to appreciate diversity are known as (two words)

Back 23

Soft skills

Front 24

The term for a telecommuter or teleworker who largely remains outside the territorial office is a( two words)

Back 24

Work shifter

Front 25

In Canada we prefer a space zone of 122 to 360 cm( 4 to 12 feet) when communicating with acquaintances, coworkers, and strangers. This is known as the ??????? space zone

Back 25

Social