Business Com Exam 1

Front 1

Planning your Document

Back 1

Determine your purpose; assess your audience's needs; consider the context of your writing; generate, gather, and record ideas; establish the scope of coverage for your topic; organize your ideas

Front 2

Tip for "You and Your"

Back 2

use the words “you and your” rather than “we”

Front 3

If Goodwill and "You" are overdone....

Back 3

They seem insincere

Front 4

How to build Goodwill:

Back 4

be respectful, not demanding; be modest, not arrogant; be polite, not sarcastic; be positive and tactful, not negative and condescending

Front 5

Memo Format

Back 5

MEMORANDUM
TO:
FROM:
DATE:
SUBJECT:

Front 6

Proposal

Back 6

document written to persuade members of an organization that what is proposed will benefit them by solving a problem or fulfilling a need

Front 7

internal proposal

Back 7

to persuade your organization to make a change

Front 8

external proposal

Back 8

to persuade someone outside your company to make a change

Front 9

Before writing a proposal, identify

Back 9

sufficient background info, methods, info about materials, list of costs, schedule

Front 10

repurposing

Back 10

copying or converting of existing content

Front 11

Primary Research

Back 11

gathering of raw data from such sources as firsthand experience, interviews, questionnaires

Front 12

Secondary Research

Back 12

evaluations or compilations of primary sources

Front 13

Examples of Secondary Research

Back 13

Library Research, Internet Research

Front 14

Ways to Evaluate Internet Sources

Back 14

Authority, Accuracy, Bias, Is the Sponsoring Establishment respected?

Front 15

Indirect Quotation

Back 15

paraphrased version of an original text

Front 16

Deletions or Omissions

Back 16

(...)

Front 17

Insert Word into Quote

Back 17

[Geographic]

Front 18

Plagiarism

Back 18

use of someone else's ideas w/out acknowledgement or the use of someone else's words w/out quotation marks and appropriate credit

Front 19

How to Find a Good Job

Back 19

Networking, Campus career services, Internet, advertisements, internships

Front 20

Memo Format

Back 20

Background of Problem, statement of problem, Statement of solution, candid acknowledgement of disruption, call for cooperation

Front 21

Visuals

Back 21

express ideas or convey info that words alone cannot

Front 22

A document's design should

Back 22

offer a simple, uncluttered presentation; highlight the content's structure and order; help readers find info easily; reinforce an organization's image

Front 23

font

Back 23

complete set of all the letters, #'s, and symbols available in one typeface

Front 24

Serif and Sans Serif

Back 24

Serif easier to read (especially w/ smaller text); sans serif good for headings

Front 25

Interview- Prepare

Back 25

find out about person; set up detailed questions

Front 26

Interview- During

Back 26

Save difficult questions for last; let interviewee do most of talking; be objective; stay on track

Front 27

Interview- After

Back 27

scan notes, expand notes, send thank-you

Front 28

Why Document Sources?

Back 28

Readers can check sources and find more info; add credibility; helps writers give proper credit to others and avoid plagiarism

Front 29

Break Paper into Steps

Back 29

Research, Outline, First draft, final draft

Front 30

Chunking

Back 30

dividing up content so that there aren't long paragraphs

Front 31

Lists

Back 31

Normally bullet points; numbers if order is important (highest priority first)