Business And Professional Communication

Front 1

biased language

Back 1

terms that seems to be objective but actually conceal an emotional bias.

Front 2

equivocal terms

Back 2

words with 2 different,but equally acceptable or common meanings

Front 3

genderlects

Back 3

the different ways men and women communicate

Front 4

high-level abstractions

Back 4

covers a broader range of possible objects or events without describing them in much detail.

Front 5

hostile work environments

Back 5

environments where people talk crap and harass women, invade work space or interfere with someones work

Front 6

immediacy

Back 6

verbal and nonverbal behaviors that indicate closeness and liking, such as standing closer and more eye contact

Front 7

jargon

Back 7

the professional terms used in a profession

Front 8

low-level abstractions

Back 8

specific, concrete statements that refer directly to objects or events that can be observed.

Front 9

nonverbal communication

Back 9

facial expressions, tone of voice, movements, even how your dressed

Front 10

paralanguage

Back 10

everything about your voice and how you talk, tone,pitch,volume,duration,resonance,spread,articulation,pauses,rhythm,etc

Front 11

quid pro quo sexual harassment

Back 11

directly or indirectly implying someones career wont advance if they dont date you or have sex, etc

Front 12

rapport talk

Back 12

speech used to create connections, establish goodwill, show support, or build community. female talk

Front 13

relative words

Back 13

words that have no meaning unless used with other terms, such as words like: soon, often, large, and small

Front 14

report talk

Back 14

speech focused on facts, knowledge, competence. male talk

Front 15

self monitoring

Back 15

paying attention to your behavior, and using these observations to shape the ways you behave

Front 16

triangle of meaning

Back 16

no connection between a thing and the symbol(word) used to represent it.

Front 17

trigger words

Back 17

hidden words everybody has that can trigger an emotional reaction.