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36 Cards in this Set
- Front
- Back
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Social Intelligence How do you demonstrate social intelligence? |
• Self knowledge and management: Understand your feelings and act appropriately ●Social awareness and relationship management : Recognize emotion in others, and respond appropriately |
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Working in Teams What are the four stages of team development, and what occurs in each? |
●Forming – creating and organizing the team ●Storming – managing conflict ●Norming – figuring out how to work together ●Performing – fulfilling the group’s purpose |
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Effective Meetings What are your main responsibilities if you are running a meeting? |
●Task – fulfill the purpose ●Procedure – conduct the meeting in an efficient manner ●Relationship – ensure that all parties are heard |
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Formats for Business Correspondences What are essential parts in the heading of a memo? |
To From Date Subject |
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What are essential parts of a business letter? |
Return address, Date, Name and address of recipient, Salutation, Subject, Body, Closing, and Signature |
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What are essential parts of a business e-mail? |
Professional e-mail address Descriptive subject line Complete signature |
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Planning Your Communication What does PACS stand for? |
Purpose Audience Context Strategy |
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Purpose What are the three main purposes of business communication? |
Inform Persuade Maintain relationship |
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Audience What is demographic information? |
Information about directly observable qualities – income, race, occupation, gender |
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What is psychographic information? |
Information about internal qualities, such as attitudes, beliefs, feelings |
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Context and Strategy Why is context important when delivering messages? |
Context determines how likely they are to accept your message as you intend. |
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What are the three main strategies for persuading an audience? |
Logos (head) - rational thought Pathos (heart) – emotional appeal Ethos (right) – argument for morality |
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OABC Format What is OABC format? |
Opening – introduce the subject Agenda – organize the subject Body – present your message Closing – summarize your message |
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Message Structure What’s the best way to organize Good news messages? |
Direct approach – Start with a positive opening, deliver the good news immediately, followed by details |
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What’s the best way to organize Bad News messages? |
Indirect approach – Start with a neutral opening, give the justification for the bad news, and then deliver the bad news |
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What’s the best way to organize Sales or Persuasion messages? |
Direct approach – Start with a strong opening or “hook” that gets the reader’s attention, deliver your message, and finish by encouraging the reader to take action |
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What’s the best way to organize Difficult Persuasion messages? |
Indirect approach – Start by framing the problem, follow with the justification for your argument, and conclude with action |
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Outlining What is a top down outline? |
From categories to details – typically used when you have a structure in mind. Examples: traditional, mind map, tree |
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What is a bottom-up outline? |
From details to categories – typically used when you are unsure of how to organize the material. Example: free list |
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Business Research What is primary research? |
Research you perform yourself, such as surveys, observation, and document review |
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What is secondary research? |
Research of reports on someone else’s primary research, such as online article searches |
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What is secondary research? |
Research of reports on someone else’s primary research, such as online article searches |
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What are some sources for secondary research? |
Scholarly journals Trade journals Popular magazines Newspapers |
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5W, 2H, 5C What are the 5Ws? |
Basic factual information : who, what, when, where, why |
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What are the 2Hs? |
Basic process information: how and how much |
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What are the 2Hs? |
Basic process information: how and how much |
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What are the 5Cs? |
Basic standards for good communication: clear, complete, correct, convincing and considerate |
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Cloud What does CLOUD stand for? |
Paragraph standards: - Coherence – does everything proceed logically? - Length – Is the paragraph the appropriate length? - Organization – Is the main point expressed at the beginning, with details in order? - Unity – Is everything in the paragraph related to the main point? - Development – Is the main point thoroughly developed? |
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What does HATS mean? |
Headings Art Typography Spacing |
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What does HATS mean? |
Headings Art Typography Spacing |
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What is the Rule of Thirds? |
Pages should be divided into thirds vertically and horizontally, and the major visual elements should be along those lines |
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Design What does HATS mean? |
Headings Art Typography Spacing |
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What is the Rule of Thirds? |
Pages should be divided into thirds vertically and horizontally, and the major visual elements should be along those lines |
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APA Format How do you do in-text references? |
(Jones, 2012) |
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How do you cite on the reference page? |
Jones, G. (2012). ‘A mysterious discrimination’: Irish medical emigration to the United States in 1950s. Social History of Medicine, 25, 139-156. doi:10.1093/shm/hkr049 |
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What is a DOI? |
DOI = Digital Object Identifier ●Unique alphanumeric code assigned by journal publisher to article |
