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16 Cards in this Set
- Front
- Back
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2 characteristics of management today vs. a few decades ago |
skilled communication, team building, team orientation |
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four functions of management |
planning organizing leading controlling |
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Most important role of leader |
communicating a vision and getting others enthused about that vision |
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purpose of the organizing function |
organizing resources and implementing them |
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what info does a mission statement include |
organization objectives and philosophy |
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purpose of vision statement |
describing organizations purpose and future |
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smart goal |
Specefic, Mesurable, Attainable, Realistic, Timely |
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What is contingency plan |
crisis plan, "Plan B" for when something goes wrong |
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how can a manager maintain a span of control over 10 people |
standardized jobs |
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job analysis end result includes two docmuments |
job description and specification |
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benefit and drawback of job specialization |
benefit- good at job drawback-no room for growth |
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most common way to departmentalize organization |
by function |
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what is inverted organization |
front line makes decisions CEOS are at bottom supporting |
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according to herzberg job dissatisfaction is influenced by |
hygiene factors working conditions wages coworker relations |
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herzberg said job SATISFACTION is influenced by |
Motivator factors achievement, recogniton |
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What is herzberg two factor theory |
improving motivator factors INCREASES JOB SATISFACTION and improving hygiene factors DECREASES JOB DISATISFACTION |
