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15 Cards in this Set
- Front
- Back
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Business process reengineering |
The activity of altering existing and designing new business processes to take advantage of new information systems technology. |
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Customer life cycle |
Taken as a whole, the processes of marketing, customer acquisition, relationship management, and loss/churn that must be managed by CRM system |
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Customer relationship management (CRM) system |
A suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generating to customer service. |
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Data integrity |
In a database or a collection of databases, the condition that exists when data value are consistent and in agreement with one another. |
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Departmental information systems |
Workgroup information systems that support a particular department. |
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Distributed systems |
Systems in which application processing is distributed across multiple computing devices. |
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Enterprise application integration (EAI) |
A suite of software applications that integrates existing systems by providing layers of software that connect applications together. |
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Enterprise information system |
An information system that supports activities in multiple departments. |
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Functional information system |
Workgroup information systems that support a particular business function |
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Information silo |
A condition that exists when data are isolated in separated information systems. |
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Inherent processes |
The procedures that must be followed to effectively use licensed software. For example, the processes inherent in ERP systems assume that certain users will take specified actions in a particular order. In most cases, that organization must conform to the processes inherent in the software. |
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Inter-enterprise information system |
Information systems that support one or more inter-enterprise processes. |
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Personal information system |
Information system used by a single individual |
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self-efficacy |
A person's belief that he or she can successfully perform the tasks required in his or her job |
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Workgroup information system |
An information system that supports a particular department or workgroup |
