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52 Cards in this Set
- Front
- Back
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Alignment issues and solving performance gaps are |
incremental changes |
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What organizations do to achieve the goal |
Acquire, marshal, and allocate resources. Organize and harness the ingenuity people. Respond to commercial and social environments. |
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Changes in behavior come from |
facts |
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McKinsey tool |
MECE Mutually Exclusive Collectively Exhaustive |
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A plant in which everyone is working all the time is one that |
is inefficient |
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Characteristics of the modern organization |
Aquire, marshal, and allocate resources (money and people) Respond to commercial and social environments Organize and harness the ingenuity people |
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Management Hierarchy |
Anthony |
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Role ambiguities and unresolved prior conflicts are examples of |
causes of conflict |
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Theory of Constraints |
Operational expenses Inventory Throughput |
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Domain analysis |
STS |
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BATNA has to do with |
Conflict resolution |
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Approaches to the analysis process |
Prescriptive Descriptive Diagnostic |
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An organizational goal should be |
optimized satisficed |
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Driving forces for transformational change |
Changes on consumer demand Globalization Rapid change in technology |
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The theory of constraints, attempts to ________ the material thru the system |
pull |
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Theory of constraints, terms to describe the type of constraints |
Market External Internal |
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Frameworks, used to apply the theory of constraints is |
Five Focusing Steps |
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We can change beliefs by |
changing behavior |
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Transformational Change |
Culture Tasks People |
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Dependent events, occur at |
the bottleneck |
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STS |
Owners technology side of organization the workers |
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One of Fredrick Taylor's ideas |
fit the person to the job |
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What is a Herbie |
A drum |
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Purpose of the buffer is to |
protect the drum |
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STS subsystem |
technical or psychosocial |
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Four types of conflicts |
Substantive Emotional or relationship Functional Dysfunctional |
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The _____ ______ links operations with strategy |
Value propostion |
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The boundaries found in normal statistical process control (SPC) and known as the ________ and the __________. |
Upper control limit Lower control limit (in any order) |
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Conflict resolution type common in political setting |
Comprimise |
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Administration of the firm was part of the __________ school of management |
Classical |
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Change behavior by changing |
beliefs or facts |
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________ problems are important while ________ problems are urgent. |
Macro Micro (in that order) |
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Three mechanisms for conflict resolution are |
Negotiations Mediation Arbitration |
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Three schools of management could |
be seen as layers |
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Characteristics of the modern organization |
Acquire, marshal, and allocate resources (money and people) Respond to commercial and social environment |
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Constraints could be classified as |
External Internal |
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Conflict resolution |
focus on the interest, not the postion |
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Theory of Constraints, "balance, balancing", has to do with the relationship between |
the plant capacity and and the market demand |
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Incremental Changes |
Alignement issues Solving performance gaps |
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Consultant style |
Pathfinder Cheerleader Analyzer Stabilizer |
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Anthony's Management Hierarchy |
Organizational members Operational control Strategic planning Management controls |
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Organizational Design Framework |
Tasks People Culture Systems |
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Events that relate to the start of the classical school of management |
industrial revolution improvements in agriculture that resulted in improved nutrition for workers |
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Greatest innovation since WWII |
Organizations |
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Statistical fluctuations that affect the throughput usually occur at the |
drum |
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Theory of Constraints |
Five Focusing Steps |
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Organizational Framework diagram--the alignment or matching of the "buy-side" and "sell-side" was referred to as the |
external fit |
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Theory X - Theory Y belong to |
behavior school of management |
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List the targets of the transformational changes: |
Tasks People Culture Technology Structures |
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The one subsystem that does not have its own domain is the _____________ subsystem. |
manegerial |
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The management science approach to organizational behavior is characterized with the introduction of ___________ to the management system. |
technology |
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Fayol was notable for his study of the _______ while Weber was notable for his study of __________. |
Administration of the firm Bureaucracy |
