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13 Cards in this Set

  • Front
  • Back

What is a project?

A unique, transient endeavour to bring about change and to achieve planned objectives.

What are the characteristics of a project

Create specific products and objectives are measured against time, cost and performance.


They follow a life cycle made up of phases.


They're made up of complex relationships that are cross functional.


The cost of changing project objectives goes up near the end.


Stakeholder influence, risk and uncertainity is highest at the start.

What is the concept phase in the extended lifecycle

What is it? The first phase, it is a quick assessment to understand what the project is about.


Who is involved? The project manager, the project sponsor and the senior user.


When does it occur? Before the definition phase of the project.


How is it done? Assessing options, identifying stakeholders, risks vs benefits normally called outline business case.


Why is it a good thing? When done well saves money and time avoiding poor project ideas.


Negative implications. When done poorly personal interests can be put before company interests.

What is the definition phase in the extended life cycle.

What is it? Second phase, detailed business case and project management plan created.


Who is involved? Project manager, Project Management Office, Project Sponsor, Key Stakeholders.


How is it done? Project management plan looking at management and delivery. Management = Communication, Stakeholder Engagement, Quality, RIsk, Change Control, Issue management, Benefits Management, Procurement, Resource and H&S Plans.


Delivery = Scoping document, acceptance criteria, high-level project plan, detailed case plan, R&R, Org Chart, Team location

What is the Deployment phase in the extended life cycle?

What is it? This is the third phase which involves building the project.


Who is involved? Cyclical process between Project Manager (PM), work teams and the Project Sponsor (PS).


How is it done?


Work packages given to teams.


At the completion of each work package the PMP (project status) and business case (estimates converted to actuals) are updated.


Taken to PS for review gates deciding whether the project still viable.


At the end of the stage plan a new stage plan is written as well as a new BC and PMP.


PM engages with Stakeholders for risks, issues and changes escalating when necessary.


PM motivates and leads team. (leadership styles)

What is the transition phase of the extended life cycle?

What is it? The fourth phase which include project handover and project closure.


Who is involved? The user, the operational department, the PM the PS and the project steering group.


How is it done?


Handover = User acceptance checks.


Tech departments able to support.


Documentation published.


Closure = Outstanding actions


Final costings


Release of resources personnel and non-personnel


Documentation archived in the PMO for audit and future project reference


Lessons learnt.


Project closure report.


post project review


close project.


What is the benefits realisation phase of the extended life cycle?

What is it? The benefits defined in detailed business case are assessed.


Who is involved? The customer, the operational department, the project sponsor and the governance board.


How is it done? Customer uses the product.


Project team has disbanded.


Operational department attempts to improve product.


Benefits are reviewed on a regular basis.


Sponsor engages with the customer to asceratin whether the benefits are being realised.


Findings bought before the governance board to see whether project was a success.

Describe 5 responsibilites of a project sponsor

Approve Change requests.


Resolve Issues


Signs off and owns the PMP


decides the projects continuing viability at stage gate reviews


Negotiates with stakeholders on behalf of PM if they are being difficult.


Business case ownership


review benefits during benefits realisation phase.

What is meant by stakeholder engagement..

A stake holder is anyone who is affected, involved or interested in the project. Stakeholders can be identified on a stakeholders list kept in the PMO. It is the method of identifying, analysing, planning and engaging with the stakeholders.

Explain the Identifying element of the stakeholder process

What is it? First phase in the stakeholder engagement process.


Who is involved? Stakeholders, the PM, the PMO.


How is it done? Interviews, brainstorming and liaising with the PMO for the stakeholder list.


+VE = If a company has a detailed stakeholder list this can speed up identifying potential stake holders.


-VE = If you didnt carry out interviews with prospective stakeholders you may miss out on potentially good clients.

Explaing the analysing element of the stakeholder engagement process

What is it? The second phase where potential stakeholders are analysed.


Who is involved? The PM and the stakeholder engagement team.


How is it done? Gauge level of interest and whether for or against project.


can be graphically represented on a power interest grid. you can use this to see where potential stakeholders are and where you would like to move them.


process needs to be readdressed as stakeholders interest will change as project evolves.

Explain the planning element of the stakeholder engagement process.

What is it? it is the plan of how you will engage with the stakeholder.


Who is involved? The PM, the stakeholder engagement team, the communication team and the PS.


How is it done? Develop a communication plan; who is going to communicate, what medium used, what information is going to be communicated.


Again this will constantly be reviewed as the information that a stakeholder may want will change as the project develops.

Explain the engage element of the stakeholder engagement plan.

What is it? The fourth element of the stakeholder engagement plan where you carry out the communication plan and the stakeholder engagement plan.


Who is involved? The PM, the stakeholder engagement team , the communication team and the PS.


How is it done? Information required by the PM is assessed IAW the communication plan, the PM will then decide the medium of information, the person who will deliver the info and the timeline for the info to be sent by.


+ve better able to manage conflict and change requests as you will be following the stakeholder engagement and communication plan. Any problems can be escalated to the PS which is a reason to keep them engaged during the development of the plans.