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44 Cards in this Set
- Front
- Back
The organisation actively pursues continuous improvement.
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1.1 Continuous improvement
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The organisation’s management has systems in place to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards and guidelines. |
1.2 Regulatory compliance
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Management and staff have appropriate knowledge and skills to perform their roles effectively. |
1.3 Education and staff development
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Each care recipient (or his or her representative) and other interested parties have access to internal and external complaints mechanisms.
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1.4 Comments and complaints
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The organisation has documented the residential care service’s vision, values, philosophy, objectives and commitment to quality throughout the service. |
1.5 Planning and leadership
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There are appropriately skilled and qualified staff sufficient to ensure that services are delivered in accordance with these standards and the residential care service’s philosophy and objectives. |
1.6 Human resource management
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Stocks of appropriate goods and equipment for quality service delivery are available. |
1.7 Inventory and equipment
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Effective information management systems are in place. |
1.8 Information systems
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All externally sourced services are provided in a way that meets the residential care service’s needs and service quality goals. |
1.9 External services
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The organisation actively pursues continuous improvement |
2.1 Continuous improvement
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The organisation’s management has systems in place to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards, and guidelines, about health and personal care. |
2.2 Regulatory compliance
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Management and staff have appropriate knowledge and skills to perform their roles effectively. |
2.3 Education and staff development
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Care recipients receive appropriate clinical care. |
2.4 Clinical care
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Specialised nursing care needs Care recipients’ specialised nursing care needs are identified and met by appropriately qualified nursing staff.
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2.5 Specialised nursing care needs
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Care recipients are referred to appropriate health specialists in accordance with the care recipient’s needs and preferences. |
2.6 Other health and related services
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Care recipients’ medication is managed safely and correctly. |
2.7 Medication management
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All care recipients are as free as possible from pain. |
2.8 Pain management
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The comfort and dignity of terminally ill care recipients is maintained. |
2.9 Palliative care
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Care recipients receive adequate nourishment and hydration.
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2.10 Nutrition and hydration
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Care recipients’ skin integrity is consistent with their general health. |
2.11 Skin care |
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Care recipients’ continence is managed effectively. |
2.12 Continence management |
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The needs of care recipients with challenging behaviours are managed effectively. |
2.13 Behavioural management
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Optimum levels of mobility and dexterity are achieved for all care recipients. |
2.14 Mobility, dexterity and rehabilitation
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Care recipients’ oral and dental health is maintained. |
2.15 Oral and dental care
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Care recipients’ sensory losses are identified and managed effectively. |
2.16 Sensory loss
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Care recipients are able to achieve natural sleep patterns. |
2.17 Sleep
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The organisation actively pursues continuous improvement. |
3.1 Continuous improvement
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The organisation’s management has systems in place to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards, and guidelines, about care recipient lifestyle. |
3.2 Regulatory compliance
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Management and staff have appropriate knowledge and skills to perform their roles effectively. |
3.3 Education and staff development
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Each care recipient receives support in adjusting to life in the new environment and on an ongoing basis. |
3.4 Emotional support
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Care recipients are assisted to achieve maximum independence, maintain friendships and participate in the life of the community within and outside the residential care service. |
3.5 Independence
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Each care recipient’s right to privacy, dignity and confidentiality is recognised and respected. |
3.6 Privacy and dignity
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Care recipients are encouraged and supported to participate in a wide range of interests and activities of interest to them. |
3.7 Leisure interests and activities
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Individual interests, customs, beliefs and cultural and ethnic backgrounds are valued and fostered. |
3.8 Cultural and spiritual life
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Each care recipient (or his or her representative) participates in decisions about the services the care recipient receives, and is enabled to exercise choice and control over his or her lifestyle while not infringing on the rights of other people. |
3.9 Choice and decision-making
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Care recipients have secure tenure within the residential care service, and understand their rights and responsibilities. |
3.10 Care recipient security of tenure and responsibilities
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The organisation actively pursues continuous improvement. |
4.1 Continuous improvement
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The organisation’s management has systems in place to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards, and guidelines, about physical environment and safe systems. |
4.2 Regulatory compliance
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Management and staff have appropriate knowledge and skills to perform their roles effectively. |
4.3 Education and staff development
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Management of the residential care service is actively working to provide a safe and comfortable environment consistent with care recipients’ care needs. |
4.4 Living environment
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Management is actively working to provide a safe working environment that meets regulatory requirements. |
4.5 Occupational health and safety
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Management and staff are actively working to provide an environment and safe systems of work that minimise fire, security and emergency risks. |
4.6 Fire, security and other emergencies
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An effective infection control program.
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4.7 Infection control
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Hospitality services are provided in a way that enhances care recipients’ quality of life and the staff’s working environment. |
4.8 Catering, cleaning and laundry services
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