Advance Interperson Communication

Front 1

Listening

Back 1

type of communication engaged in the most

Front 2

5 Stages of Listening

Back 2

Recieving, Understanding, Remembering, Evaluating, Responding

Front 3

Recieving

Back 3

recieve info, selective listening, register tinformation

Front 4

Understanding

Back 4

relate new info to already known things; the person speaking; ask for clarification/more details

Front 5

Remembering

Back 5

Subjective, memory inceares as # of exposures do, you forget 50% of info right afterwards

Front 6

Evaluating

Back 6

judging message and speakers intentions

Front 7

Responding

Back 7

Verbal and non-verbal feedback given

Front 8

Active listening

Back 8

making an effort to listen to speaker in various circumstances (when sad, upset, etc)

Front 9

Steps of active listening

Back 9

Paraphrase, Express understanding, ask questions

Front 10

Paraphrase

Back 10

speaker reiterates meaning, in their own words, their interpretation

Front 11

Express Understanding

Back 11

echo speakers feelings

Front 12

Ask Questions

Back 12

ensure own understanding and secure additional info.

Front 13

Communication Styles

Back 13

Nonassertiveness, Indirect Comm, Assertiveness, Passive Aggressive, Aggressiveness

Front 14

Nonassertiveness

Back 14

lack of assertiveness, fail to assert their rights, sometimes ask if they can do what is rightfully theirs, you win I lose philosophy, more concerned about others will being than their own

Front 15

Indirect Communication

Back 15

Convey message in an indirect, roundabout way, involves more initiative than nonassertiveness, very unclear, good if othe rparty is hostile,not very effective, MOST COMMON WAY WE MAKE REQUESTS

Front 16

Assertiveness

Back 16

act in our own best interest without infiringing on the rights of others, creates an enviornment where both parties can get what they need, i win you win philosophy, allows others to be assertive, assertive people are open; nonanxious usually and willing to stand and argue, not easily intimidated or persuaded

Front 17

Passive Aggressiveness

Back 17

"back door" agression, can't or won't be directly aggressive, obscure expression of hostility, subtle, making people feel guilty; sarcasm; and withholding from others are examples, can come from nonassertiveness

Front 18

Agressiveness (direct)

Back 18

can be situational or general, intentional, think little of other people and a lot about self, don't like to be criticized but criticizes others, frequent conflicts, very attached to being right

Front 19

Communication Climate

Back 19

the emotional tone of the relationship; how much we value and respect the other party, EVERY INDIVIDUAL CONTRIBUTES TO CLIMATE

Front 20

Messages

Back 20

tone of message affects climate

Front 21

Tones of Messages

Back 21

Confirming, Rejection/Disagreement, Disconfirming

Front 22

Confirming (positive spiral)

Back 22

recognition, acknowledgement, endorsement (agree)

Front 23

Disconfirming (negative spiral)

Back 23

ignoring, interruptions, attacking, impersonal response

Front 24

Rejection/Disagreement (middle, uncertain, partial negative)

Back 24

Argumentation,
Complaining, Agressiveness

Front 25

Argumentation

Back 25

present and defend stance on an issue while attacking others IDEAS

Front 26

Complaining

Back 26

lack of arguement but still want to voice opinion (peoples behavior, others personal characteristics, etc)

Front 27

Aggressiveness

Back 27

tendency to attack the self concept of others to inflict psycological pain, yelling, linked to physical violence, sarcasm,

Front 28

Nonverbal Communication

Back 28

those messages expressed by other than linguistic means, and messages expressed by vocal means that dont incolve language

Front 29

Types of Nonverbal Communication

Back 29

Enviornmental cues, proxemics, kinesics, haptics, appearance, paralanguage/linguistics

Front 30

Enviornmental Cues

Back 30

enviornment speaks to overall communication process, enviornment suggests how to behave or feel

Front 31

Proxemics

Back 31

Use of space in communication process

Front 32

Intimate distance

Back 32

touch to 18 inches; people be like and care about, doctors, dentist, etc

Front 33

Personal Distance

Back 33

18 inches to 4 feet, friends, classmates, parties, social

Front 34

Social Distance

Back 34

4 feet to 12 feet, social roles, strangers, salespeople, business

Front 35

Public Distance

Back 35

12 feet plus, one way communication

Front 36

Kinesics

Back 36

body movement and gestures; facial expressions, eye contact, hand movements, body orientation, posture

Front 37

Facial Expressions

Back 37

emotion, masking of emotions

Front 38

Eye contact

Back 38

women maintain more than men, men ae usually speaker

Front 39

Body Orientation

Back 39

Shoulder position indicates interest

Front 40

Posture

Back 40

indicates emotional state

Front 41

Haptics

Back 41

study of touch; US culure is no touch culture, touch decreases with age, children don't follow touch rules, touch is asociated with good health, female children are touched more than male children

Front 42

Appearance

Back 42

accessories, artifacts (things we own), clothing; TRUSTWORTHYNESS, SOCIAL POSITION, INCOME, LEVEL OF SUCCESS, EDUCATION, AND MORAL CHARACTER ARE ALL JUDGED BASED ON APPEARANCE AND HOW ONE DRESSES

Front 43

Paralanguage/Linguistics

Back 43

volume, pitch, rate, emphasis, silence, tone, articulation, laughter, sighs; ALL CHANGE MESSAGE