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9 Cards in this Set
- Front
- Back
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Step 1 of troubleshooting
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Check the obvious first. Everything plugged in? Power? Cables?
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Step 2 of troubleshooting
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Identify symptoms and potential causes. Don't fix anything "yet"! Diagnose. Ask user to describe problem.
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Step 3 of troubleshooting
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Identify affected area. Diagram network (if applicable) to help isolate affected area.
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Step 4 of troubleshooting
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Establish what has changed.
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Step 5 of troubleshooting
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Select most probable cause. Review potential causes and narrow them down.
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Step 6 of troubleshooting
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Implement an action plan. Watch for side effects of plan (i.e., is fix worse than problem?) Consider timing of action plan.
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Step 7 of troubleshooting
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Test the result.
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Step 8 of troubleshooting
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Identify the results and effects of solution. Has it fully fixed problem?
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Step 9 of troubleshooting
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Document the solution and process.
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