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6 Cards in this Set
- Front
- Back
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Trouble Shoot Methodology Step 1 |
1. INVESTIGATE. - Ask user about changes on software, hardware, or environment. - Perform system back up before troubleshoot. - Check app logs. |
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Troubleshoot Methodology Step 2 |
2. Create THEORY of PROBABLE CAUSE. - Diagnose by research |
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Trouble Shoot Methodology Step 3 |
3. TEST THEORY - Trial and error. - If theory correct move to next step. - If theory incorrect, create new theory and test. |
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Trouble Shoot Methodology Step 4 |
4. RESOLUTION - Resolve issue(s). |
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Trouble Shoot Methodology Step 5 |
5. CHECK AND REVIEW - Double check to make sure system is operational - If possible, add preventative measures |
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Trouble Shoot Methodology Step 6 |
6. DOCUMENT - Document findings. - What was the issue? - What steps were taken to resolve? |
