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143 Cards in this Set

  • Front
  • Back
A system powers on, begins POST, displays the BIOS version information and then hangs with
the error message Error loading operating system. Which of the following is MOST likely cause of
this issue?
A. A virus has infected the system
B. Corrupted BOOT.INI file
C. Corrupt MBR
D. Boot sector corruption
Answer: C
A client has been unable to fix corruption of system files and does not have a backup or an
Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next?
A. Copy the missing file from another computer and reboot.
B. Execute a Windows repair from the Windows setup media.
C. Boot into the Recovery Console and execute FIXBOOT.
D. Reboot and press the F2 key when prompted.
Answer: B
A technician is called for a computer that is not connecting to the network. Which of the following
would be the
MOST common tool used to identify the issue?
A. Cable tester
B. Multimeter
C. Loop back plugs
D. Crossover cable
Answer: A
Which of the following is the BEST solution for repairing a hard drive that results in the NTLDR is
missing display upon booting?

A. Use recovery console and thefixmbr command.
B. Use recovery console and thebootcfg /rebuild command.
C. Use recovery console and thefixboot command.
D. Use recovery console and thechkdsk command.
Answer: C
A user states they receive a message Boot device not found half of the time they boot their
system. Which of the following is the MOST likely cause?
A. A dead CMOS battery
B. The OS is not installed on the hard drive
C. A faulty RAM
D. A faulty HDD connection
Answer: D
A technician needs to check which ports are open in the Windows Firewall. Which of the following
will allow the technician to view these settings?

A. netsh firewall show logging
B. ipconfig /all
C. netsh firewall show state
D. arp -a
Answer: C
A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode.
The Event Viewer reports that a driver failed to load. Which of the following methods would help
diagnose the problem?
A. Enable boot logging. In Safe Mode, read the ntbtlog.txt file.
B. In Safe Mode,run the sigverif utility.
C. Restart the system from the OEM recovery CD; do a full restore.
D. In Safe Mode,run the driverquery utility.
Answer: A
A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is 802.11g.

The WLAN card is showing connected at 11Mbps. Which of the following would be the BEST
reason why the WLAN card is performing at that speed?
A. The WLAN card is 802.11g.
B. The WLAN card is 802.11b.
C. The WLAN card is 802.11n.
D. The WLAN card is 802.11a.
Answer: B
A technician notices that the BIOS event log shows a chassis intrusion. Which of the following is the MOST likely reason for the event?
A. There is a loose object in the case.
B. An optical drive drawer is open.
C. The computer case was opened.
D. An attacker hacked into the system.
Answer: C
A technician is cleaning spyware from a Windows XP machine. Because of the infections, the unit
cannot browse the Internet to obtain anti-virus updates.Which of the following is the BEST course
of action? (Select TWO).
A. Boot into safe mode and format the drive.
B. Install a pop-up blocker and update Internet Explorer.
C. Boot to Safe Mode with Networking and attempt updates.
D. Boot into safe mode and perform CHKDSK.
E. Apply updates manually by downloading the definition files on another machine
Answer: C,E
Which of the following could cause an Inaccessible boot drive error during the boot process?
A. HDD failure
B. DVI failure
C. USB failure
D. CD failure
Answer: A
Which of the following commands will allow a technician to disable startup programs?
A. format
sts
B. sfc
C. edit
D. msconfig
Answer: D
Which of the following commands would be used to display hidden files?
A. dir /?
B. dir /d
C. dir /a
D. dir /s
Answer: C
A user has installed a second hard drive into a computer and receives a message stating Invalid
Boot Volume.

Which of the following should a technician recommend to solve this problem?
A. Set the jumpers on both hard drives to master.
B. Set the jumpers on both hard drives to C/S.
C. Set the jumpers on both hard drives to secondary.
D. Remove the jumpers from both hard drives
Answer: B
Which of the following commands will resolve a host name to an IP address?
A. nslookup
B. netstat
C. arp
D. ipconfig
Answer: A
Which of the following utilities can be run on aWindows XP Professional computer, if it is
suspected that the file system structure has become damaged?
A. chkdsk
B. bootsec.dos
C. dmdiag
D. verify
Answer: A
A customer is experiencing problems with the display after their computer is fully booted but
reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be
the cause?
A. The video cable is incorrectly attached.
B. A corrupted or incorrect video driver is installed.
C. An incorrect video card is installed in the computer.
D. The video card is defective and needs to be replaced
Answer: B
Which of the following is the number of SCSI devices that can be added to a single narrow SCSI
bus?
A. 6
B. 7
C. 8
D. 9
Answer: B
Which of the following supports the Athlon 64?

A. Socket 462
B. Socket 754
C. Socket 775
D. Socket 940
Answer: B
The standard port monitor in Windows XP uses which of the following protocols to configure and
monitor the printer device status?
A. IPP
B. SMTP
C. SNMP
D. IPX/SPX
Answer: C
A technician gets a call from a customer with a Windows XP computer. The customer has just
installed a new program in their computer. When the customer opens a file, it opens in a program
that the customer does not want to use. Which of the following is the correct path to change the
file extension back to the customers preference?
A. Control Panel>Tools>Folder Options>File Types
B. Control Panel>Tools>Folder Options>Offline Files>Advanced
C. Control Panel>Tools>Folder Options>View>Restore Defaults
D. Control Panel>Tools>Folder Options>View>Reset all folders
Answer: A
A technician has configured all computers on the LAN, and the computers can communicate with
each other, but they cannot access the Internet. Which of the following needs to be configured?
A. Subnet mask
B. Default Gateway
C. Web Server
D. FTP server
Answer: B
Which of the following tools is used to initiate archive procedures in Windows XP Professional?
A. NTBACKUP.EXE
B. VERIFY.EXE
C. CMD.EXE
D. CONVERT.EXE
Answer: A
Which of the following boot.ini switches will allow a technician to install a non-default Windows
splash screen?
A. /noguiboot
B. /bootlogo /noguiboot
C. /bootlogo
D. /noguiboot /bootlogo
tua
Answer: B
A client is having trouble connecting to their SOHO network. They use dynamic addresses through
their home router. A technician performs an ipconfig /all from the command line and receives this
output: Ethernet Adapter
Local Area Connection
Connection-specific DNS Suffix . . :
Description . . . . . . . . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller Physical Address
..........
. . . : 00-25-FF-09-5D-2E Dhcp Enabled . . . . . . . . . . . . . . . . : No
IP Address . . . . . . . . . . . . . . . . . . : 192.168.3.141 Subnet Mask . . . . . . . . . . . . . . . . . :
255.255.255.0 Default
Gateway . . . . . . . . . . . . . . : 192.168.3.50
DNS Server . . . . . . . . . . . . . . . . . . :192.168.3.100 Which of the following is the MOST likely cause
of the problem?
A. The physical address is incorrect.
B. DHCP is disabled.
C. Subnet mask is incorrect.
D. APIPA is enabled
Answer: B
A client is having problems retrieving their email. If their company uses IMAP, which of the
following ports should be open by default on their email client?
A. 25
B. 80
C. 110
D. 143
Answer: D
A client is having problems sending their email. If the company uses SMTP, which of the following
ports is configured by default on their email client to allow mail out?
A. 25
B. 80
C. 110
D. 143
Answer: A
AWindows computer receives a stop error (e.g. bluescreen) on boot. Which of the following when
run from recovery console could correct the issue?
A. convert
B. defrag
C. fdisk
D. chkdsk
Answer: D
A clients PC is having problems connecting to a certain website. Which of the following tools
m
would be used to evaluate the hops taken from the clients PC to the website?
A. NSLOOKUP
B. IPCONFIG
C. PING
D. TRACERT
Answer: D
Which of the following can be accessed with the Computer Management MMC snap-in tool?

(Select THREE).
A. Networking Connections
B. Event Viewer Logs
C. Printers
D. Disk Management
E. Device Manager
F. My Computer
Answer: B,D,E
Which of the following tools would be used to format a partition but not the hard drive? (Select
TWO).
A. Disk Defragmenter MMC Snap-In
B. Format from the command line
C. Disk Management MMC Snap-In
D. Fdisk from the command line
E. Chkdsk from the command line
Answer: B,C
A user cannot access the Internet via a proxy server. Which of the following ports needs to be set
on the web browser proxy to allow HTTP traffic?

A. 21
B. 25
C. 80
D. 120
Answer: C
A user is unable to receive FTP antivirus updates from the vendor but has network connectivity.
Which of the following settings should be checked? (Select TWO).
A. Port 21 is open
B. Port 22 is open
C. Port 23 is open
D. Port 25 is open
E. The proxy setting in the antivirus application
Answer: A,E
Which of the following are commonly associated with dial-up networking?
A. Cable Internet service
lTe
B. Integrated Services Digital Network (ISDN)
C. Public Switched Telephone Network (PSTN)
D. Digital Subscriber Line (DSL)
Answer: C
Which of the following commands should be used to resolve a file permission issue?
A. edit
B. cacls
C. chkdsk
D. md
Answer: B
Users are reporting their machines are losing connection to a central server during off hours,
causing some processes that run after hours to stop. Which of the following commands would

BEST confirm the problem?
A. ping -l 10000
B. ipconfig /showclassid
C. ping -t
D. ipconfig /registerdns
Answer: C
Which of the following can be accomplished from the System Configuration utility? (Select TWO).
A. Clear printer spool.

B. Disable services at startup.
C. Disable start up programs
D. Change the default browser.
E. Disable system restores
Answer: B,C
A user on a home network would like to be able to use Windows Remote Desktop to connect to
the Windows XP Pro desktop from the road. If there are multiple PCs on the home network, which
of the following will BEST enable the user to connect using Remote Desktop?
A. Enable port forwarding on the router for port 3389 to the IP address.
B. Configure a VPN connection for the user to connect to the home network.
C. Configure the PC to broadcast an open Remote Desktop connection.
D. Enable port forwarding on the router for port 5901 to the IP address.
Answer: A
Users in an office are having problems connecting to certain resources outside of their network.
The technician suspects that a router on the network has failed. Which of the following tools can
be used to determine the point of failure on the network?

A. netstat
B. tracert
C. nslookup
D. ipconfig
Answer: B
Multiple customers are reporting that network response time is very slow. The technician suspects
that excessive broadcasts may be causing the problem. Which of the following is the BEST tool to
troubleshoot this issue?
A. Telnet
B. Netstat
C. Tracert
D. Ping
Answer: B
After installing a single new RIMM memory module the system fails to start properly or recognize
the new memory. Which of the following is MOST likely the problem?
A. The module is not installed properly.
B. RIMM modules must be installed in pairs.
C. The modules capacity is too large.
D. The incorrect drivers were loaded.
Answer: B
If a technician is creating a spanned volume, which of the following steps should they perform?
A. In Disk Management create a volume on two or more basic disks.
B. In Disk Management create a volume on two or more dynamic disks.
C. In Disk Management create a volume on a RAID 0 array.
D. In Disk Management create a volume on thirty-four dynamic disks.
Answer: B
A technician would like to create a spanned volume on two basic disks. Which of the following
steps must be completed?
A. Create a RAID 0 set.
B. Format the drive as FAT32.
C. Convert the basic disks to dynamic.
D. Create a striped set.
Answer: D
A technician needs to edit the default path in Windows XP. In which of the following can they
accomplish this task?
A. Computer Management Snap-In
B. System Properties>Advanced>User Profiles>settings
C. System Properties>Advanced>Environment variables>System variables
D. HKEYCurrentUser/ Default path registry key
Answer: C
A home user reports that they can access the Internet but they are having issues connecting to the
game server through their home wireless router. Which of the following settings should the
technician adjust?
A. Change the SSID
B. DHCP settings on home
C. Port forwarding rules
D. MAC filtering settings
Answer: C
A technician is resolving a computers IP address to a hostname but cannot remember the correct
switch. Which of the following can the technician use to find the correct switch?
A. ping ?
B. ping help
C. ping /?
D. ping \?
Answer: C
A technician has recovered a system from a virus infection but some of the system files were
compromised.
Which of the following tools can be run from the run dialog box to replace or repair system files?
A. chkdsk /f
B. sfc /scannow
C. format
D. recover
Answer: B
A technician is performing a DSL and telephone installation at the same time. In order to use the
DSL connection and the phones at the same time, without interference, which of the following
does the technician need to install?
A. Demarcation point
B. Signal amplifier
C. Filters
D. QoS
Answer: C
A technician has installed a maintenance kit on a laser printer and replaced all consumables.
Which of the following should the technician do NEXT?
A. Reset the page count.
B. Disconnect the power.
C. Connect the communications cable.
D. Install the toner cartridge.
Answer: A
A user reports that their Windows XP machine restarts automatically on boot and the screen
flashes blue for half a second. Which of the following allows a technician to capture the error
code?
A. Press F8 and select Boot into Safe Mode
B. Insert Windows install disc and go to Recovery Console.
C. Use Windows install disc to perform hardware diagnostics.
D. Press F8 and select Disable Automatic Restart on System Failure.
Answer: D
A hard drive set as a dynamic disk is moved from oneWindows computer to another. None of the
disks are seen in My Computer. Which of the following tools would be BEST to start
troubleshooting?
A. DirectX Diagnostics
B. Disk Management MMC Plug-in
C. NET USE
D. System Configuration Utility
Answer: B
Upon trying to print, a computer gives the error that the printer spooler service is not started.
Which of the following tools could be used to restart the printer spooler service? (Select TWO).
A. Printer Properties
B. Services MMC Plug-in
C. Computer Management
D. Disk Management MMC Plug-in
E. Device Manager
Answer: B,C
Shortly after the Press Ctrl-Alt-Delete to login screen appears in Windows XP, a user gets the
error One or more services failed to start. Which of the following locations could be accessed to
identify the service that did not start and attempt to start the service manually? (Select TWO).
A. Computer Management
B. Services MMC Plug-in
C. Event Log
D. Task Manager
E. System Configuration Utility
Answer: A,B
A new firewall was installed on a system and since then a remote user has been unable to reach
the file server. Which of the following should the technician verify is setup on the new firewall?
A. Domain Name System (DNS)
B. Port forwarding
C. Dynamic Host Configuration Protocol (DHCP)
D. Automatic Private Internet Protocol Addressing (APIPA)
Answer: B
A device driver is not loading properly. If Boot Logging has been turned on, which of the following
files will list the drivers that load on startup?
A. INDEX.DAT
B. BOOT.INI
C. NTBTLOG.TXT
D. AUTOEXEC.BAT
Answer: C
A client would like to utilize NTFS permissions to restrict access to the payroll folder. The clients
rights are assigned as follows:
AccountantsFull control
Administrative AssistantsRead
ManagersRead & execute
The client selects deny on all share permissions to ensure that only NTFS permissions are used.
The next day, the accountants report they are unable to access the payroll folder. Which of the
following is the cause?
A. The deny was selected on all share permissions
B. The accountants are members of the Users group.
C. The accountants should have been given list folder contents permissions in addition to full
control.
D. The accountants must be members of the Managers and Administrative Assistants groups as
rights are cumulative.
Answer: A
Members of which of the following groups are able to run legacy and certified applications, but do
not have full system permissions in Windows XP?
A. Administrators
B. Guests
C. Users
D. Power Users
Answer: D
Which of the following tools can a technician use to determine whether changes should be made
to increase security?
A. Windows Update
B. chkntfs
C. MBSA
D. Event Viewer
Answer: C
A user is experiencing system instability since upgrading to Windows XP Professional. After
troubleshooting, the technician states it is a driver incompatibility issue. Which of the following
Windows utilities allows a technician to monitor and troubleshoot digital driver signatures?
A. verify
B. chkntfs
C. diskcomp
D. sigverif
Answer: D
A customer states that they can access all LAN resources but cannot access the Internet.Which of
the following is the MOST likely cause?
A. Firewall is blocking port 8080
B. Incorrect proxy settings
C. Incorrect IP address
D. DNS server is down
Answer: B
A laptop screen is extremely faint when booting. There is no backlight but the image appears to be
on the screen. Which of the following is the BEST step to follow next?
A. Check if the battery was recently replaced with a third party battery.
B. Find and replace the faulty RAM module that has left the system short on memory.
C. Replace the power adapter because it is not supplying enough power for the backlight on the
display.
D. Check if the computer manufacturer uses a separate power inverter for the screen.
Answer: D
A technician wants domain group policy changes on a Windows XP computer to immediately
propagate. Which of the following commands should the technician use?
A. rsop.msc
B. gpresult
C. gpupdate /force
D. gpedit.msc
Answer: C
Which of the following Windows XP commands can be used to repair the BOOT.INI file?
A. fixboot
B. edit win.ini
C. ren boot.ini
D. bootcfg /rebuild
Answer: D
When using FTP to transfer files which of the following is used to retrieve a file from a remote
server?
A. xcopy
B. copy
C. move
D. get
Answer: D
A user gets an error that the SQL service is not started.Which of the following can the technician
do to start the service? (Select TWO).
A. Start>Programs/Accessories/System Tools/Scheduled Tasks>Services>Start
B. Control Panel>System>Advanced Tab>Startup and Recovery>Settings>Automatically Restart
in System
Startup
C. Control Panel>Administrative Tools>Services>SQL service>start
D. Run prompt, typemsconfig>Startup Tab>enable the SQL application to start
E. My Computer>Manage>Services and Applications>Services>SQL service>start
Answer: C,E
A user needs to use the IP address to connect to a remote device. Which of the following
command line tools will determine the IP address using the hostname of a remote device?
A. msconfig
B. nslookup
C. telnet
D. netstat
Answer: B
When troubleshooting a network connectivity issue, which of the following commands can BEST
determine the IP address of the remote device that is causing the problem?
A. ipconfig
B. nslookup
C. tracert
D. find
Answer: C
The technician backed-up users data for use on a new workstation. The user has reported that the
workstation only allows a save as on this data. Which of the following is the MOST likely cause?
A. Corrupt files
B. File system is incorrect
C. Read only permissions
D. Modify permissions
Answer: C
A powered on workstation will not show a monitor display and there are no beep codes. Which of
the following is the MOST likely cause?
A. The RAM is not seated properly.
B. The jumper is set to clear the BIOS settings.
C. The IDE cable is not plugged in.
D. The processor is not seated properly.
Answer: B
A client has noticed a grinding sound along with a vibration when they use their PC. Which of the
following will solve the clients problem?
A. Add a heat sink to the power supply.
B. Relocate the workstation.
C. Replace the power supply.
D. Add a heat sink to the fan.
Answer: C
If a technician wants to evaluate a computers detailed statistics, which of the following is the BEST
utility to view this information?
A. MSCONFIG
B. Performance Monitor
C. Event Viewer
D. Task Manager
Answer: B
A technician attempts to convert the E drive to a dynamic disk; however, the option to convert is
not available. Which of the following is the MOST likely cause?
(Select TWO).
A. The host computer is a portable computer.
B. USB devices cannot be converted to a dynamic disk.
C. The BIOS of the host computer needs to be updated.
D. The driver for the disk needs to be updated.
E. System disks cannot be converted to a dynamic disk.
Answer: A,B
A user reports a problem when trying to access any network resource. The ipconfig utility reports
an address of 169.254.0.10, and there is no default gateway. Which of the following is the MOST
likely problem?
A. Theusers password has expired.
B. The default gateway needs to be configured to 169.254.0.1.
C. The DHCP server is unavailable.
D. The user does not have the appropriate network permissions
Answer: C
Which of the following are used by the Windows operating system to resolve FQDNs? (Select
TWO).
A. LMHOSTS file
B. DNS
C. HOSTS file
D. WINS
E. NetBIOS
Answer: B,C
A user reports that they cannot access a file on the local D drive of their PC. This is a non-system/
non-boot drive. The technician needs to run chkdsk without rebooting the system. Which of the
following methods will meet this goal?
A. From the command line, runchkdsk utilizing the /f switch.
B. From the command line, runchkdsk utilizing the /x switch.
C. Use thediskpart utility with the select option.
D. Use the Disk Management console to dismount the D drive and runchkdsk.
Answer: B
A technician needs to add a hard drive to a PC. The drive needs to support a transaction log
requiring up to 3Gbps transfer speed. Which of the following storage types will meet this
requirement?
A. SATA v2
B. SCSI II
C. SATA
D. PATA
Answer: A
Which of the following cable types should a technician use to support a 1Gbps SOHO LAN?
A. CAT1
B. CAT3
C. CAT5
D. CAT6
Answer: D
AWindows XP system stops booting with the error message NTLDR is missing.Which of the
following is the BEST resolution for this problem?
A. fixmbr
B. Perform a clean install of Windows XP.
C. fixboot
D. Format and restore the system.
Answer: C
During boot, a technician gets the error message Windows could not start because of a computer
disk hardware configuration problem. Which of the following is the MOST likely cause of this
message?
A. Improper jumper configuration
B. Fragmented hard drive
C. BOOT.INI deleted
D. Boot sector corruption
Answer: C
Which of the following steps will allow a technician to disable the prompting of the requirement for
digital signatures of newly installed device drivers?
A. Use the driver query utility with the /v switch.
B. Apply thecompatws security template to the computer.
C. Install an unsigned driver. Select Install Anyway.
D. System properties>Hardware>Driver Signing>Select ignore
Answer: D
Which of the following commands would provide a list of all local active TCP/IP connections?
A. netsh show
B. nbtstat -A
C. netstat -a
D. netstat -r
Answer: C
Which of the following commands will remove the read only, hidden, archive and system attributes
from a file named test.doc?
A. attrib test.doc /d
B. attrib test.doc -all
C. attrib test.doc /r /a /s /h
D. attrib test.doc -r -a -s -h
Answer: D
Which of the following actions should a technician take when the Service Control Manager reports,
one or more services failed to start? (Select TWO).
A. Uninstall the last application that was installed.
B. Restore the system to the most recent restore point.
C. Check Event Viewer to determine which service did not start.
D. Run services.msc to see the state of each service listed.
E. Run thesfc utility to check for unsigned drivers.
Answer: C,D
A technician is tracing a cable from a desk back to a patch panel in the wiring closet. The cables
are not labeled. Which of the following tools would BEST trace the cable?
A. Loop back plugs
B. Induction toners
C. Wire fish tape
D. Cable tester
Answer: B
Which of the following commands is used to delete the entire contents of drive D: quickly?
A. format c: /a:512
B. format d: /c
C. format d: /x
D. format d: /q
Answer: D
While using Windows Vista, a technician needs to access the Advanced Windows Firewall
configuration page. Which of the following commands should the technician use?
A. wf.msc
B. eventvwr.msc
C. more.exe
D. fpmmc.msc
Answer: A
Which of the following is true regarding the number of volumes that can be created on a basic
disk? (Select TWO).
A. Using NTFS, the limit is sixty-four.
B. Using FAT32, the limit is thirty-two.
C. Without extended partitions, the limit is four.
D. Using either FAT or NTFS, the limit is three.
E. With extended partitions, there is no limit.
Answer: C,E
A technician has installed new hardware and is experiencing blue screens on a Windows Vista
workstation. Which of the following tools can be used to narrow down the issue?
A. Driver Verifier Manager
B. Windows Defender
C. Event Viewer Security Log
D. Windows Restore
Answer: A
A technician has installed a faster CPU into a machine. When they boot the machine the POST
shows that the new CPU is not running faster. Which of the following should be configured?
A. Legacy device support
B. Clock multiplier
C. Memory shadowing
D. Cache size
Answer: B
Which of the following commands will display the local routing table?
A. ipconfig /all
B. netstat -nr
C. verify on
D. find /n
Answer: B
In a Windows Vista workstation, a user reports that after installing a well-known Internet
application certain network features do not function. Which of the following is MOST likely the
issue?
A. Windows Defender has quarantined the application.
B. Windows Registry is corrupt.
C. Windows Phishing Filter is turned on.
D. Windows Firewall is blocking the port.
Answer: D
Windows XP Professional was remotely installed on a workstation overnight. The next day, the
customer states the workstation is attempting to reinstall the OS again. Which of the following
actions should be taken to use the installed OS?
A. Press F8 to go to the Advanced Startup Options and select Boot Windows Normally.
B. Reinstall the OS adding the /s option to the command (e.g. setup.exe /n /s).
C. Go to the BIOS and change the boot order to use the hard drive.
D. Use RegEdit32 to edit the registry'sGUI_run_once option.
Answer: C
When booting Windows, check disk comes up and runs a scan only on drive E. The PC still boots
and shows no signs of any errors or other problems. No installations or other software changes
have been made. Which of the following is the MOST likely cause?
A. The PC was not shutdown properly.
B. A thumb drive is connected to the PC.
C. A DVD disc is present in the DVD drive.
D. The CPU is overheating.
Answer: B
Most laptops have two PCMCIA slots that are stacked on top of each other with no separator in
between. Which of the following does this accommodate? (Select TWO).
A. One Type II card
B. Two Type II cards
C. One Type III card
D. Three Type I cards
E. Two Type III cards
Answer: B,C
A technician needs to access the files stored on the primary partition of a networked computer
named ALPHA. The user of that computer has not setup any shared files or folders. Which of the
following is an administrative share?
A. \\ALPHA\Primary
B. \\ALPHA\C$
C. \\ALPHA\C
D. \\ALPHA
Answer: B
A stop error message Unable to locate component is on a users machine. The message displays
right after POST. Which of the following is the MOST likely cause of this issue?
A. Corrupt MBR
B. System file corruption
C. Boot sector virus
D. BOOT.INI file is configured incorrectly
Answer: B
A users machine is hanging right after the Windows splash screen occurs. The mouse cursor
tracks, but the system is otherwise unresponsive. Which of the following is the MOST likely cause
of this problem?
A. Device driver issues
B. Corrupt MBR
C. Failed control set
D. Boot sector virus
Answer: A
Which of the following BEST explains the error message Check boot path and disk hardware?
A. BOOT.INI file is corrupt
B. MBR is corrupt
C. Boot sector has a virus
D. Multi-boot configuration is corrupt
Answer: A
A technician has received a Windows XP PC for repair with the following boot error Unmountable
boot volume. Which of the following is the FIRST procedure that should be tried to correct the
problem?
A. Boot into the recovery console and runchkdsk /r
B. Boot into the recovery console and runfixboot
C. Reinstall the OS
D. Restore the PC from the most recent systemrestore point
Answer: A
Which of the following commands allows the technician to find where packets are being lost on the
network?
A. nslookup
B. tracert
C. ipconfig
D. msconfig
Answer: B
Which of the following commands will show print and file shares on a PC?
A. ipconfig
B. edit
C. msconfig
D. net view
Answer: D
A technician replaced an internal wireless card in a laptop. The card appears to be installed
correctly in Device Manager, but is not able to view available wireless networks. Which of the
following is MOST likely the problem?
A. The wireless card is not compatible with the operating system.
B. No drivers are installed for this WLAN card.
C. Internal antennas not connected.
D. WLAN card is not seated properly.
Answer: C
In Windows XP, where is setuplog.txt located?
A. C:\Program files
B. C:\Documents and Settings
C. C:\Windows\system
D. C:\Windows
Answer: D
Which of the following files are required to startWindows XP boot process? A.
Ntldr, boot.ini and ntdetect.com
A. IO.sys, boot.ini and ntboot.sys
B. IO.sys, Msdos.sys and boot.sys
C. Config.sys, msconfig.sys and boot.ini
Answer: A
A customer is experiencing screen issues on their aging laptop. The technician discovers that the
laptop has a tendency to decrease/increase screen brightness without user intervention, and
sometimes it completely loses screen brightness. There is however, a faint image on the laptop
screen when this occurs.
Which of the following is the MOST likely cause of the symptoms?
A. LCD power inverter
B. LCD video cable
C. LCD panel
D. LCD video card
Answer: A
The Accounting Department reports that their new program runs on all computers except two.
Which of the following logs will have the MOST information about this problem?
A. Applications log
B. Security log
C. System log
D. C:\Windows\setup.log
Answer: A
Which of the following utilities is used to perform a selective startup procedure?
A. SFC
B. MSCONFIG
C. CONF
D. SIGVERIF
Answer: B
Which of the following commands can be executed from the run line in Windows XP?
A. msconfig
B. dir
C. copy
D. cd
Answer: A
Which of the following commands would be used to invoke the Disk Manager utility?
A. sfc /scannow
B. diskmgmt.msc
C. chkdsk
D. diskpart.exe
Answer: B
Which of the following computer management tools would be used to analyze an application error
in Windows XP?
A. Performance Logs and Alerts
B. Services
C. Event Viewer
D. System Monitor
Answer: C
A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. While
transferring a 5GB file an error appears indicating that the new drive has insufficient space for the
transfer. Which of the following is the cause of the problem?
A. FAT32 cannot handle single files larger than 4GB.
B. FAT32 cannot handle single files larger than 2GB.
C. The old drive uses NTFS and is incompatible with the new drive.
D. The file is formatted with NTFS and is incompatible with the new drive.
Answer: A
A technician is given a computer that is very slow but has a fast processor and plenty of memory.
Which of the following commands could be used for troubleshooting start-up services?
A. msconfig
B. chkdsk
C. defrag
D. fdisk
Answer: A
When a computer is powered on, after POST it states No boot partition found.Which of the
following is the MOST likely reason?
A. The operating system needs to be updated.
B. There is not enough room on the hard drive for an operating system.
C. The operating system install disk is still in the optical drive.
D. There is no operating system on the hard drive.
Answer: D
A technician is installing Windows XP on a new SATA hard drive. The installation halts with a no
bootable media found. Which of the following missing steps resulted in this error message?
A. Installing the hard drive
B. Pressing F6 during the install to load third party drivers
C. Pressing F8 during setup to enter safe mode
D. The hard drive jumper is incorrect
Answer: B
After receiving a service has failed to start message, which of the following commands would be
helpful in troubleshooting the issue?
A. msconfig
B. secpol.msc
C. tskmgr
D. services.msc
Answer: D
Which of the following are possible solutions to the error message 'NTLDR not found'?
A. Use the Recovery Console and commandnslookup.
B. Use the Recovery Console and commandfixboot.
C. Use the Recovery Console and command format.
D. Use System Restore to roll back to an earlier date.
Answer: B
Which of the following commands will make a new directory?
A. cd
B. md
C. dir
D. rd
Answer: B
A user reports that when powering on their computer all they see is a black screen with a cursor.
Which of the following is the FIRST step to determine the problem?
A. Listen for beep codes to determine if the video card needs reseated.
B. Adjust the brightness of the screen.
C. Use amultimeter to check the power supply.
D. Check the pins on the video cable to see if they have been damaged
Answer: A
Which of the following wireless standards uses the 5GHz frequency?
A. 802.11g
B. 802.2
C. 802.11a
D. 802.3
Answer: C
In Windows Vista, which of the following commands would be used to verify that the previous
system shutdown routine was completely successful?
A. chkntfs
B. chkstdn
C. sfc
D. chkdsk
Answer: A
Which of the following encryption methods requires a 10-digit network key?
A. 64-bit WPA
B. 64-bit WEP
C. 128-bit WEP
D. 256-bit WPA
Answer: B
A technician is replacing an LCD for a tablet PC but the touch screen functionality is not working.
Which of the following is MOST likely the cause?
A. The touch screen needs to be calibrated.
B. The device driver is not compatible with the replacement LCD.
C. A faulty LCD backlight on the LCD.
D. The device driver for the LCD is corrupt.
Answer: D
Which of the following specifies the MAXIMUM recommended distance of Bluetooth 1.0 devices?
A. 5 meters (16 feet)
B. 9 meters (30 feet)
C. 10 meters (33 feet)
D. 30 meters (98 feet)
Answer: C
A department of users is reporting there are lines across their printouts. They have already
changed the toner cartridge but the issue remains. Which of the following is the BEST item to
inspect?
A. The fuser unit for damage
B. The toner cartridge for proper seating
C. The tray pickup rollers for wear
D. The registration assembly for damage
Answer: A
A client has installed an additional 1GB of RAM in a computer to accommodate the requirements
of a new application. When the application is run a Low on Virtual Memory warning appears.
Which of the following steps needs to be taken?
A. A higher wattage power supply needs to be installed.
B. An additional hard drive needs to be added.
C. The amount of installed RAM needs to be reduced.
D. The paging file size settings need to be adjusted.
Answer: D
Where in Windows XP would a secondary DNS IP address be entered, that is used when the
primary DNS server is unavailable?
A. Control Panel> Internet Options
B. NIC properties> Client for Microsoft Networks
C. Computer Management> Device Manager
D. NIC properties> Internet Protocol Properties
Answer: D
A user states that they have an invalid boot disk message on the computer after a reboot. Which
of the following is the MOST likely reason?
A. Theusers hard drive has failed.
B. Theusers floppy drive has failed.
C. The user does not have a disk in the optical drive.
D. The user has a USB drive in the system.
Answer: D
A client states that they are unable to install a new program. Which of the following can the
technician use to connect by means of a terminal services session?
A. RDP
B. FTP
C. VPN
D. UAC
Answer: A
The technician has to format a new hard drive as a FAT32 file system. The hard drive capacity is
80GB. How many partitions will the technician have to create to use all of the hard drive capacity?
A. One
B. Two
C. Three
D. Four
Answer: C
A technician logs into a users computer and downloads a file from a central server to a users local
document directory. After logging in, the user reports that they cannot open the file. Which of the
following can the technician do to solve the problem?
A. Copy the file to an external drive
B. Re-create their document directory
C. Set the correct permissions for the user
D. Disable the firewall
Answer: C
When a SMART error is received on a computer, which of the following devices MOST likely has a
problem?
A. Hard disk
B. Floppy disk
C. CD-ROM
D. Processor
Answer: A
A user receives a new laptop and attempts to put the PCMCIA card from their previous laptop in
the expansion slot of the new laptop. The card does not slide all the way into the slot. Which of the
following device types will MOST likely fit the slot in the new laptop?
A. ExpressCard
B. Bluetooth
C. Serial
D. Parallel
Answer: A
Which of the following components could MOST likely cause a Non-system disk or disk error to
occur after POST?
A. Bad memory
B. Video Card
C. Faulty chipset
D. FDD
Answer: D
A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form.
Which of the following should be preformed FIRST?
A. The forms length needs to be adjusted.
B. The ribbon drive needs to be adjusted.
C. The forms are old and need to be replaced.
D. The print head needs to be adjusted.
Answer: D
Which of the following commands would be used to fix errors on the system disk?
A. tracert /w
B. xcopy /z
C. diskcomp
D. chkdsk /f
Answer: D
Which of the following are differences between 802.11n and 802.11g? (Select TWO).
A. MAC filtering is not allowed in 802.11n but is allowed in 802.11g.
B. Simultaneous 2.4GHz and 5.8GHz operation occurs in 802.11n but not in 802.11g.
C. Multiple-Input Multiple-Output (MIMO) only occurs in 802.11n.
D. 802.11g has a faster throughput than 802.11n.
E. 802.11g uses a different frequency than 802.11n.
Answer: B,C
Which of the following 802.11 standards by default uses the 5GHz frequency range and supports
speeds up to 54Mbps?
A. N
B. A
C. B
D. G
Answer: B
Which of the following 802.11 standards by default uses the 2.4GHz frequency range and
supports speeds up to 11Mbps?
A. A
B. G
C. N
D. B
Answer: D
A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. The
partition has 50GB of free space but the user receives an error when attempting to save a 5GB
video file. Which of the following will resolve this issue?
A. Change the partition to be the active partition.
B. Convert the drive to a dynamic disk.
C. Change the partition to be an extended partition.
D. Convert the partition to NTFS.
Answer: D
A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. This
drive is only used to store data. The user adds a second 100GB hard drive and wants to mirror the
two drives. When the user goes to disk management there is no option to mirror the drives. Which
of the following will resolve this issue?
A. Convert the partition to NTFS.
B. Change the partition to be an extended partition.
C. Convert both drives to a dynamic disk.
D. Change the partition to be the active partition.
Answer: C
A technician upgrades a computer from Windows XP Media Center Edition to Windows Vista
Home Premium.
After the upgrade Aero will not turn on. The system has a 2.4 GHz processor, 1GB of RAM, and a
DirectX 7 video card. Which of the following will resolve this issue?
A. Aero cannot be used on Windows Vista Home Premium.
B. Upgrade the video card to a DirectX 9 compatible card.
C. Upgrade the video driver.
D. Upgrade the RAM to 4GB.
Answer: B
Which of the following commands can prepare a new disk for use?
A. format
B. nslookup
C. ipconfig
D. xcopy
Answer: A
Which of the following creates a secure connection to a remote host?
A. FTP
B. SMTP
C. SSH
D. TELNET
Answer: C