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100 Cards in this Set
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An end user reports that they are unable to access any websites or network resources by the fully
qualified domain name (FQDN); however, the technician is able to access these resources by IP address. Which of the following is the MOST likely cause for this problem? A. The customers DNS server is unavailable. B. The customer has an incorrect default gateway. C. The customer has a bad NIC card. D. The customer does not have an IP address. |
Answer: A
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Multiple customers are reporting that network response time is very slow. The technician suspects
that excessive broadcasts may be causing the problem. Which of the following is the BEST tool to troubleshoot this issue? A. Telnet B. Netstat C. Tracert D. Ping |
Answer: B
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An end user in a company is trying to research a new product, but whenever they go to a
particular website, they receive a message that they do not have access to this site. Which of the following is the MOST likely cause for this problem? A. The customer is not running the browser as an administrator. B. The DHCP server has been configured to block the site. C. The customer is not an administrator on the computer. D. The proxy server has been configured to block the site. |
Answer: D
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After installing a single new RIMM memory module the system fails to start properly or recognize
the new memory. Which of the following is MOST likely the problem? A. The module is not installed properly. B. RIMM modules must be installed in pairs. C. The modules capacity is too large. D. The incorrect drivers were loaded. |
Answer: B
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After installing a new processor, the system reports the CPU is not running at the correct speed.
Which of the following is the MOST likely cause? A. The front side bus speed or clock multiplier is wrong. B. Too much thermal paste was applied between the CPU andheatsink. C. The drivers for the new CPU need to be installed. D. The CPU was installed counterclockwise. |
Answer: A
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After installing a high performance video adapter, the users computer reboots whenever resource
intensive applications are run. Which of the following will MOST likely correct the problem? A. Increase the amount of memory installed in the system. B. Ensure that enough free hard disk space exists on the system. C. Apply the latest service pack and security patches. D. Upgrade the power supply to a higher wattage model. |
Answer: D
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Which of the following utilities can be used to determine the current partition information on an
attached storage device? A. Add Hardware Wizard B. Device Manager C. Disk Management D. Control Panel |
Answer: C
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A user reports that a computer reboots several times a day unexpectedly.
Configuration management shows that the machine recently had a second hard drive and a DVDROM burner installed. Which of the following BEST describes the troubleshooting steps? A. Replace the primary and secondary hard drive with one larger capacity unit. Now only one drive will be connected which reduces the need for the extra drive. B. Have the usermaintain a log of what application is in use when the machine reboots. Once a pattern is established, the problem can be further evaluated. C. Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components. D. Replace theusers computer with a more robust workstation. |
Answer: C
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If a technician is creating a spanned volume, which of the following steps should they perform?
A. In Disk Management create a volume on two or more basic disks. B. In Disk Management create a volume on two or more dynamic disks. C. In Disk Management create a volume on a RAID 0 array. D. In Disk Management create a volume on thirty-four dynamic disks. |
Answer: B
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A technician would like to create a spanned volume on two basic disks. Which of the following
steps must be completed? A. Create a RAID 0 set. B. Format the drive as FAT32. C. Convert the basic disks to dynamic. D. Create a striped set. |
Answer: D
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A technician needs to edit the default path in Windows XP. In which of the following can they
accomplish this task? A. Computer Management Snap-In B. System Properties>Advanced>User Profiles>settings C. System Properties>Advanced>Environment variables>System variables D. HKEYCurrentUser/ Default path registry key |
Answer: C
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Which of the following would MOST likely indicate the presence of malware on a PC?
A. Unable to view email, desktop background changed, key strokes not displaying B. Flashing display, static from speakers, printer randomly prints C. Faster than normal application response, unable to shut down D. Slow response, web page redirection or unable to display web pages |
Answer: D
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A technician installs a SATA controller card and moves the hard drive cable from the system board
to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem? A. Windows cannot be booted from a controller card. B. The hard drive must have Windows reinstalled because a new controller card was installed. C. The SATA controller card was not set as a boot device in the computer BIOS. D. The new controller must have the correct jumper settings for Windows mode. |
Answer: C
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A new secondary hard drive was just installed into a computer running Windows XP but does not
show up with a drive letter under My Computer.Which of the following needs to be done before the new drive will show up in My Computer? (Select TWO). A. Using Device Manager, the drivers for the new drive must be loaded. B. Usingmsconfig, the new drive must be configured. C. Using Disk Manager, the new drive must be partitioned. D. Using Disk Manager, the new drive must be formatted. E. Usingregedit, the registry must be edited to recognize the new drive. |
Answer: C,D
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A technician is changing permissions on a folder.Which of the following is true regarding
permissions? A. The Everyone group should be explicitly denied for security reasons. B. An allow permission overrides a deny permission. C. A deny permission overrides an allow permission. D. Setting Full Control to allow for the Everyone group is secure. |
Answer: C
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A manager tells a technician that they cannot access the company's secure financial data stored
on the accountants computer. The manager used to be able to access the files. Which of the following should the technician check? A. Permissions on the folder containing the financial data. B. User Account Control (UAC) settings C. Permissions on the root of themanagers computer. D. Port blocking on the gateway firewall. |
Answer: A
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A technician is setting up VoIP service for a SOHO customer. Which of the following should the
technician enable on the customers home router? A. QoS B. SSID C. PoE D. WPA |
Answer: A
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A home user reports that they can access the Internet but they are having issues connecting to the
game server through their home wireless router. Which of the following settings should the technician adjust? A. Change the SSID B. DHCP settings on home C. Port forwarding rules D. MAC filtering settings |
Answer: C
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A customers office is located in their basement which is where the wireless router is located. The
customers three desktop computers and network printer are hardwired. The customer reports a laptop connectivity issue in the second floor bedroom. Which of the following is the BEST option for the technician to do to correct the problem? A. Move the router to the first floor and make all of the desktops wireless. B. Install a wireless range extender to boost the signal. C. Run a cable from the second floor to the basement. D. Have the customer change their ISP. |
Answer: B
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A technician is resolving a computers IP address to a hostname but cannot remember the correct
switch. Which of the following can the technician use to find the correct switch? A. ping ? B. ping help C. ping /? D. ping \? |
Answer: C
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A technician has recovered a system from a virus infection but some of the system files were
compromised. Which of the following tools can be run from the run dialog box to replace or repair system files? A. chkdsk /f B. sfc /scannow C. format D. recover |
Answer: B
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A customer states they cannot print and they are getting a message that the print spooler has not
started. Which of the following will correct this error in the LEAST amount of time? (Select TWO). A. Restart the computer from Task Manager B. From the command line: start print spooler C. Open the Services MMC>right click RPC Service>Restart D. From the command line: net start spooler E. Open the Services MMC>right click Print Spooler>Start |
Answer: D,E
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A customer reports that their computer is slow; much slower than their computer at work. A
technician wants to check the processor speed. Where can the technician find this information? A. System Restore B. System Information C. System Configuration Utility D. Task Manager |
Answer: B
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Which of the following is true for a 10/100 NIC running at half-duplex?
A. Maximum data rate transmission of NIC will have a speed of 50MBps. B. NIC will transmit data in only one direction at a time. C. NIC will simultaneously transmit data in both directions at a time. D. Maximum data rate transmission of NIC will have a speed of 5MBps. |
Answer: B
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Which of the following is true for a 10/100 NIC running at full-duplex?
A. Maximum data rate transmission of NIC will have a speed of 10MBps. B. Maximum data rate transmission of NIC will have a speed of 1000BaseT. C. NIC will transmit data in only one direction at a time. D. NIC will simultaneously transmit data in both directions at a time. |
Answer: D
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A customer wants to add an internal IDE drive with the ability to write DVDs. The computer
currently has two IDE hard disk drives, one IDE CD writing optical drive and a DVD read-only IDE optical drive. Which of the following should the technician recommend? A. Three devices can be installed on each IDE controller. B. The internal drive can be installed on the third IDE controller. C. One device will need to be removed before an additional device will fit. D. The DVD read-only optical drive is incompatible with DVD writable drives. |
Answer: C
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A technician is performing a DSL and telephone installation at the same time. In order to use the
DSL connection and the phones at the same time, without interference, which of the following does the technician need to install? A. Demarcation point B. Signal amplifier C. Filters D. QoS |
Answer: C
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A customer is installing a new 2.5 USB external HDD on a desktop PC and is using the front USB
port. A light on the drive turns on but the system does not recognize the device. Which of the following is the MOST likely problem? A. The system is not providing enough power to the USB port. B. A 2.5 drive is designed for use with a laptop not with a desktop PC. C. Thumb drives and cameras are plugged into the front USB ports the customer needs to use the USB ports in the back. D. The external drive is incompatible with the system. |
Answer: A
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A technician is attempting to get into the BIOS and they are being prompted for a password.
Which of the following can clear the BIOS password? (Select TWO). A. Pull the CMOS battery. B. Pull the 20/24 pin connector from the main board. C. Short the reset circuit near the RAM. D. Use the appropriate jumper on main board. E. Use the reset button on the front panel. |
Answer: A,D
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A user states that they can use their laptop when attached to AC power, but it will not charge a
new battery. Which of the following is the MOST likely problem? A. Faulty AC adapter B. Button board has failed C. Loose DC jack D. Faulty charging circuit |
Answer: D
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A user states their laptop will not stay on unless they hold the AC adapter plug in a certain
position. Which of the following is the MOST likely cause? A. Failing AC adapter B. Loose DC jack C. Faulty CMOS battery D. System is not connected to a UPS |
Answer: B
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A user states that they could connect to their home wireless network with their laptop and now
they cannot. Which of the following is the MOST likely issue? A. The user forgot their WPA key. B. The user disabled theWiFi adapter with the hardware or software switch. C. Windows Zero Configuration service has been set to disabled in the Services Snap-In. D. The wireless NIC is disabled in the BIOS. |
Answer: B
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A customer states that their laptop battery is not charging and it will not power on with the AC
adapter. Which of the following would the technician use to check the AC adapter? A. Multimeter B. Ground fault tester C. Power supply tester D. Toner probe |
Answer: A
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A technician has installed a maintenance kit on a laser printer and replaced all consumables.
Which of the following should the technician do NEXT? A. Reset the page count. B. Disconnect the power. C. Connect the communications cable. D. Install the toner cartridge. |
Answer: A
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A user reports that their Windows XP machine restarts automatically on boot and the screen
flashes blue for half a second. Which of the following allows a technician to capture the error code? A. Press F8 and select Boot into Safe Mode B. Insert Windows install disc and go to Recovery Console. C. Use Windows install disc to perform hardware diagnostics. D. Press F8 and select Disable Automatic Restart on System Failure. |
Answer: D
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A user states that their Windows XP computer is running extremely slowly. It has a P4 3.2GHz
processor and 256MB of RAM. A technician opens Task Manager and sees that CPU usage is at 25% and PF Usage is at 314MB. Which of the following is MOST likely the cause? A. The processor is overloaded. B. Not enough physical RAM installed. C. The dust in the system fans is causing the system to overheat. D. Page File is set too high. |
Answer: B
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A hard drive set as a dynamic disk is moved from oneWindows computer to another. None of the
disks are seen in My Computer. Which of the following tools would be BEST to start troubleshooting? A. DirectX Diagnostics B. Disk Management MMC Plug-in C. NET USE D. System Configuration Utility |
Answer: B
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Upon trying to print, a computer gives the error that the printer spooler service is not started.
Which of the following tools could be used to restart the printer spooler service? (Select TWO). A. Printer Properties B. Services MMC Plug-in C. Computer Management D. Disk Management MMC Plug-in E. Device Manager |
Answer: B,C
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Shortly after the Press Ctrl-Alt-Delete to login screen appears in Windows XP, a user gets the
error One or more services failed to start. Which of the following locations could be accessed to identify the service that did not start and attempt to start the service manually? (Select TWO). A. Computer Management B. Services MMC Plug-in C. Event Log D. Task Manager E. System Configuration Utility |
Answer: A,B
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A user reports they would like to install a larger HDD but is not sure what type to buy. The user
wants the technician to check and verify the type of HDD needed. The technician opens the case and looks at the HDD connectors they see a single thin cable with L shaped connectors. Which of the following HDD types should the technician tell the user to purchase? A. SCSI B. SATA C. UDMA D. PATA |
Answer: B
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A new firewall was installed on a system and since then a remote user has been unable to reach
the file server. Which of the following should the technician verify is setup on the new firewall? A. Domain Name System (DNS) B. Port forwarding C. Dynamic Host Configuration Protocol (DHCP) D. Automatic Private Internet Protocol Addressing (APIPA) |
Answer: B
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Which of the following ping switches would be used to ping continuously until manually stopped?
A. -l B. -t C. -a D. -f |
Answer: B
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A device driver is not loading properly. If Boot Logging has been turned on, which of the following
files will list the drivers that load on startup? A. INDEX.DAT B. BOOT.INI C. NTBTLOG.TXT D. AUTOEXEC.BAT |
Answer: C
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A user wants to upgrade their CPU. They currently have a processor from vendor A, but the user
wants to purchase a different vendors CPU. Which of the following will MOST likely need to be upgraded in order to support a CPU from a different manufacturer? (Select TWO). A. Surge protector B. Computer case C. Heatsink / cooling fan D. Power supply E. Motherboard |
Answer: C,E
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A client would like to utilize NTFS permissions to restrict access to the payroll folder. The clients
rights are assigned as follows: AccountantsFull control Administrative AssistantsRead ManagersRead & execute The client selects deny on all share permissions to ensure that only NTFS permissions are used. The next day, the accountants report they are unable to access the payroll folder. Which of the following is the cause? A. The deny was selected on all share permissions B. The accountants are members of the Users group. C. The accountants should have been given list folder contents permissions in addition to full control. D. The accountants must be members of the Managers and Administrative Assistants groups as rights are cumulative. |
Answer: A
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A user is having printing issues and receives an error message that the print spooler is not
running. Which of the following methods can be used to start the print spooler? A. In the Control Panel, select System Properties, click the Advanced Tab, under Startup and Recovery select Settings, select the Automatically restart option. B. In the Control Panel, select Administrative Tools, select Services,click on the Print Spooler service and select start. C. In the Printers and Faxes folder, right click the affected printer and select Properties, click on theAdvanced tab and select the Print directly to the printer option. D. In the Printers and Faxes folder, right click the affected printer and select Properties, click on theAdvanced tab and select the Spool print documents so program finishes printing faster option. |
Answer: B
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Which of the following will restore the BIOS after a failed update? (Select TWO).
A. Fix the MBR B. Replace the BIOS chip C. Restore from backup D. Update the file system to NTFS E. Reformat the drive |
Answer: B,C
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Members of which of the following groups are able to run legacy and certified applications, but do
not have full system permissions in Windows XP? A. Administrators B. Guests C. Users D. Power Users |
Answer: D
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Which of the following tools can a technician use to determine whether changes should be made
to increase security? A. Windows Update B. chkntfs C. MBSA D. Event Viewer |
Answer: C
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A technician manually configured a device, which of the following icons in device manager would
represent this? A. Agreen ? over the icon B. A Blue I on a white field C. A red X over the icon D. Ablack ! on a yellow field |
Answer: B
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A user is experiencing system instability since upgrading to Windows XP Professional. After
troubleshooting, the technician states it is a driver incompatibility issue. Which of the following Windows utilities allows a technician to monitor and troubleshoot digital driver signatures? A. verify B. chkntfs C. diskcomp D. sigverif |
Answer: D
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Which of the following directory paths is the default profile folder for User1 in Windows Vista?
A. C:\Documents and Settings\User1 B. C:\Users\User1 C. C:\User1 D. C:\Documents and Settings\Users\User1 |
Answer: B
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Which of the following directory paths is the default profile folder for User1 in Windows XP?
A. C:\Documents and Settings\Users\User1 B. C:\Users\User1 C. C:\User1 D. C:\Documents and Settings\User1 |
Answer: D
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Which of the following directory paths is the default profile folder for User1 in Windows 2000?
A. C:\Users\User1 B. C:\User1 C. C:\Documents and Settings\Users\User1 D. C:\Documents and Settings\User1 |
Answer: D
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A technician needs to add a second processor to the empty socket on a computers motherboard.
Which of the following should be used? A. A processor of equal speed to CPU 0 B. A processor of less speed to CPU 1 C. A processor of less speed than CPU 0 D. A processor of equal speed to CPU 1 |
Answer: A
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A technician needs to add a second processor to a computers motherboard. In which of the
following sockets must the processor be installed? A. CPU 0 B. CPU 3 C. CPU 1 D. CPU 2 |
Answer: C
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A technician has completed a computer repair by editing the registry. Which of the following
should the technician do NEXT? A. Explain the problem to the customer and how it was corrected. B. Ensure all features of the system are functioning. C. Communicate upgrade recommendations to the customer. D. Create a new registry file to save the registry changes. |
Answer: B
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User 1 would like to setup an account for User 2 on their computer. User 2 cannot have access to
the User 1s files and cannot change system settings. Which of the following should a technician recommend to User 1? A. Use the built-in Guest account and set personal files to private. B. Create a user called Guest and set them as a Limited User. C. Create a user called Visitors and set them as a Power User. D. Use the built-in system account ASP.NET and rename it to Guest. |
Answer: A
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Which of the following is the only guaranteed way to get rid of a virus or malware?
A. Run a high powered magnet over the hard drive and RAM. B. Use an industry accepted antivirus program. C. Manually remove all entries of the virus from the registry. D. Format the drive and reload the system. |
Answer: D
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A customer states that they can access all LAN resources but cannot access the Internet.Which of
the following is the MOST likely cause? A. Firewall is blocking port 8080 B. Incorrect proxy settings C. Incorrect IP address D. DNS server is down |
Answer: B
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A user states they cannot eject the CD/DVD tray from their laptop to get a CD out. Which of the
following could the user do to effectively remove the CD? A. Remove the CD/DVD drive from the laptop and disassemble the drive. B. Remove the bezel and pull the CD out with needle-nose pliers. C. Press manual release button with paperclip. D. Use Windows Key + E. |
Answer: C
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A technician replaced a laptop motherboard with an identical model and now wireless networking
is not working. Which of the following is the MOST likely cause? A. The technician failed to connect the antenna wires to theWiFi card. B. The RAM frequency is interfering with the WiFi signal. C. The WiFi drivers are not compatible with the new motherboard. D. The wireless ribbon cable was accidentally cut when connecting the palm to the rest of the frame. |
Answer: A
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Which of the following is the MOST important reason to select the proper wattage power supply for
a computer? A. The power supply must have enough wattage to run all system hardware simultaneously. B. The power supply must have the proper wattage for the country in which it will be used. C. The power supply must have the proper wattage for the outlet it will be plugged into. D. The power supply must have enough wattage to create a draw equal to other devices on the same circuit. |
Answer: A
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A laptop screen is extremely faint when booting. There is no backlight but the image appears to be
on the screen. Which of the following is the BEST step to follow next? A. Check if the battery was recently replaced with a third party battery. B. Find and replace the faulty RAM module that has left the system short on memory. C. Replace the power adapter because it is not supplying enough power for the backlight on the display. D. Check if the computer manufacturer uses a separate power inverter for the screen. |
Answer: D
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A user is reporting that after replacing the toner cartridge on the laser printer it has started to
produce print jobs with dirty spots around the page. Which of the following is the MOST likely cause of the problem? A. The new toner cartridge is bad and should be replaced. B. The new toner cartridge was not calibrated to the printer and should be. C. The laser scanner assembly needs to be recalibrated for the new toner cartridge. D. The printer page count needs to be reset. |
Answer: A
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Which of the following can be used to have applications and scripts run at regular intervals?
A. Task Scheduler B. Task Manager C. System Configuration Utility D. Performance Monitor |
Answer: A
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A user is trying to watch a high definition movie on a computer with a built-in DVD drive. Which of
the following is the MOST likely reason that the user cannot watch the movie? A. Blu-Ray discs are not compatible with DVD drives. B. The disc is damaged and needs to be replaced. C. The monitor does not support high definition resolution. D. The DVD codec has not been installed. |
Answer: A
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A user reports they keep getting the error message missing or corrupt dll when logging into
Windows. Which of the following can the technician do to resolve this issue? A. Start>Run>typechkdsk /r>ok B. Start>Run>typesfc /scannow>ok C. Start>Run>typecmd>ok>type sfc>enter D. Start>Run>typesfc>ok |
Answer: B
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A user has a wireless network with four PCs and wants to add three more wireless PCs to a
location that has poor signal strength. Which of the following devices would the technician add to the network? A. Access Point B. Hub C. Firewall D. Switch |
Answer: A
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Which of the following devices can be configured to also be an access point?
A. Switch B. Router C. Firewall D. Hub |
Answer: B
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A user wants to record an over-the-air TV broadcast on their computer. Which of the following
devices should the technician recommend? A. Tuner card B. PCIe graphics card C. Capture card D. High end video controller |
Answer: A
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A user has a PC displaying the message No Operating System Found and the user hears a
clicking noise. Which of the following devices should the technician check FIRST? A. Hard drive B. Internal speaker C. Case fans D. DVD-ROM |
Answer: A
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A user has bought a faster CPU and the manufacturer says it is compatible with their system. The
PC does not boot up after installing the new CPU. Which of the following actions should the technician have performed prior to installing the new CPU? A. Install an updated firmware on the BIOS. B. Remove the RAM before installing the CPU. C. Update the OS before installing the CPU. D. Install the driver for the new CPU. |
Answer: A
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Which of the following would have to be disabled on a PC if a user wants to assign a static IP
address on that PC? A. SSID B. MAC filtering C. DHCP D. DNS |
Answer: C
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A technician wants domain group policy changes on a Windows XP computer to immediately
propagate. Which of the following commands should the technician use? A. rsop.msc B. gpresult C. gpupdate /force D. gpedit.msc |
Answer: C
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Which of the following Windows XP commands can be used to repair the BOOT.INI file?
A. fixboot B. edit win.ini C. ren boot.ini D. bootcfg /rebuild |
Answer: D
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A technician suspects a computer has a virus, which of the following BEST describes the FIRST
action to take? A. Download the latest antivirus update and perform a full system scan. B. Reboot into Safe Mode and perform a full system scan. C. Disconnect the computer from the network. D. Reboot into the Last Known Good Configuration. |
Answer: C
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A user is unable to connect a digital video camera up to a PC to transfer photos.Which of the
following expansion cards should MOST likely be installed to resolve this? A. SCSI adapter card B. IEEE 1394 card C. TV Tuner card D. NIC |
Answer: B
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A user wants to purchase a new laptop. Which of the following would be compatible with the
widest selection of media types? A. Blu-Ray B. CD-ROM C. SuperDrive D. DVD |
Answer: A
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A user reports that an important file has been quarantined by the antivirus program. The
technician should advise them the file has been: A. permanently removed from the computer for their protection. B. emailed to the antivirus vendor for further analysis. C. cleaned of all potentially dangerous infections and remains in its original location. D. copied to a safe location and can be recovered using the antivirus program. |
Answer: D
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When using FTP to transfer files which of the following is used to retrieve a file from a remote
server? A. xcopy B. copy C. move D. get |
Answer: D
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A user gets an error that the SQL service is not started.Which of the following can the technician
do to start the service? (Select TWO). A. Start>Programs/Accessories/System Tools/Scheduled Tasks>Services>Start B. Control Panel>System>Advanced Tab>Startup and Recovery>Settings>Automatically Restart in System Startup C. Control Panel>Administrative Tools>Services>SQL service>start D. Run prompt, typemsconfig>Startup Tab>enable the SQL application to start E. My Computer>Manage>Services and Applications>Services>SQL service>start |
Answer: C,E
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A company has had a high number of laptops stolen in the past three months.Which of the
following is the BEST solution for the company to implement to protect the data on their laptops? A. Implement and install an antivirus solution on all company assets. B. Implement a domain policy that forces the use of complex passwords throughout the company. C. Implement a VPN solution for all associates that use laptops. D. Implement and install a drive encryption program on all company assets. |
Answer: D
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Which of the following permissions can be assigned when giving shared folder permissions but not
when assigning NTFS permissions? A. Full Control B. Read C. Write D. Change |
Answer: D
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A customer would like to assign the My Documents folder to a separate volume within
A. Use a foreign disk. B. Use a dynamic disk database. C. Use a mounted folder. D. Use an encrypted folder. |
Answer: C
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A customer wants to install a new writable optical drive. They have a very large collection of files
and want the new drive to be able to archive. Which of the following drive technologies would allow them to archive their collection using the fewest disks? A. CD-RW B. Blu-Ray C. DVD-DL D. DVD-RW |
Answer: B
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A user needs to use the IP address to connect to a remote device. Which of the following
command line tools will determine the IP address using the hostname of a remote device? A. msconfig B. nslookup C. telnet D. netstat |
Answer: B
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When troubleshooting a network connectivity issue, which of the following commands can BEST
determine the IP address of the remote device that is causing the problem? A. ipconfig B. nslookup C. tracert D. find |
Answer: C
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A customer has asked a technician to configure a RAID array that will provide data protection
using the fewest number of disks. The computer has room for two additional drives. Which of the following RAID levels should be configured?A. RAID Level 0 B. RAID Level 1 C. RAID Level 3 D. RAID Level 5 |
Answer: B
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A user has installed a new firewall and wants to allow only web traffic. They have allowed port 80
on the firewall. When they test the connection they are unable to get to the secure websites. Which of the following should they configure to enable browsing to secure websites? A. Change the port from 80 to 25. B. Allow port 110. C. Configure a static IP address. D. Allow port 443. |
Answer: D
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A user reports that Drive Manager is showing a newly installed drive as a foreign drive. Which of
the following is MOST likely the cause of this warning message? A. The drive is a basic disk moved from another system. B. The drive type is incompatible with the current operating system. C. The drive is a dynamic disk moved from another system. D. There is less than 10MB of space available for the dynamic disk database. |
Answer: C
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A user reports that browser windows keep opening on their own after the user has closed their
browser. Which of the following is occurring? A. SPAM B. Worms C. Phishing D. Pop-ups |
Answer: D
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A storm occurred overnight and a user is having a problem turning on a workstation. The
technician has determined power to the monitor is good when plugged into the same power strip as the workstation. Which of the following is the BEST tool to use? A. Cable tester B. Multimeter C. Loop back cable D. Power supply tester |
Answer: D
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The technician backed-up users data for use on a new workstation. The user has reported that the
workstation only allows a save as on this data. Which of the following is the MOST likely cause? A. Corrupt files B. File system is incorrect C. Read only permissions D. Modify permissions |
Answer: C
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Which of the following operating systems uses BitLocker to encrypt files on the hard drive?
A. Microsoft WindowsVista Enterprise B. Microsoft Windows Vista Home C. Microsoft Windows 2000 D. Microsoft Windows XP |
Answer: A
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Which of the following operating systems uses Sync Center for offline file control?
A. Microsoft WindowsVista Enterprise B. Microsoft Windows 2000 C. Microsoft Windows Vista Home D. Microsoft Windows XP |
Answer: A
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A user wants to connect to a cellular network with a laptop while traveling. The laptop has an
internal cellular network card that is activated through the provider.Which of the following is the MOST likely reason that the card is not visible to the operating system? A. Wireless zero configuration service is stopped. B. Cellular card is disabled in the BIOS. C. The laptop does not provide enough power for the cellular card. D. The portable workstation is not joined to a domain. |
Answer: B
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When printing a document an out of memory error is displayed on the printer. Which of the
following is MOST likely the issue? A. The printer drivers need to be reinstalled. B. The network card drivers need to be reinstalled. C. The printer network card is not functioning. D. The file is too large for the printer. |
Answer: D
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A virus has been detected on a workstation. When the technician tries to manually delete the virus
it is reported as in use by another application.Which of the following should be done FIRST to be able to delete the virus? A. Format the hard drive. B. Boot in Safe Mode to remove. C. Use System Restore. D. Reinstall antivirus software. |
Answer: B
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A user notices that the workstations mouse pointer is moving by itself and is executing files. Which
of the following is the BEST solution for the user to do? A. Reboot the workstation every time it happens. B. Call a security technician to report. C. Replace the keyboard. D. Replace the mouse. |
Answer: B
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