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221 Cards in this Set
- Front
- Back
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What is the Maximum speed of USB 2.0 in Mbps?
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480 Mbps
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Which motherboard form factor places expansion slots on a special riser card and is used in low-profile PCs?
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NLX
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What peripheral port type is expandable using a hub, operates at 1.5MBps, and is used to connect various devices (from printers to cameras) to PCs?
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USB 1.1
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What type of expansion slot is preferrd today for high-performance graphics adapters?
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PCIe
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Which packaging is used for DDR SDRAM memory?
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184-pin DIMM
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Which Motherboard design style is most widely implemented?
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ATX
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Which motherboard socket type is used on the Pentium 4 chip?
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Socket 478
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What is used to store data and programs for repeated use? Information can be added and deleted at will, and it does not lose its data when power is removed.
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Hard Drive
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You want to plug a keyboard into the back of a computer. You know that you need to plug the keyboard cable into a PS/2 port. Which style of port is the PS/2?
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Mini-DIN 6
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Is controlled by the Northbridge. (hint: there are 5)
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PCIe Controller, AGP Controller, Memory Controller, Cache and CPU
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What is a cylinder?
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Is the number of tracks that can be found on any single surface of any single platter.
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What is the physical component where data is stored in a HDD?
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Platter
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What are the three major components of a hard disk drive system?
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Controller, Hard Disk, Host adapter
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What is the largest NTFS volume size supported by Windows XP?
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256TB
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What technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisums?
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Solid-state drives
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What is the formatted compacity of High-density 3 1/2" floppy diskettes?
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1.44 MB
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What optical disc format supports a data capacity of 25GB?
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Blu-ray Disc (single-side, single layer Blue-ray disc)
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Describe the concept of Hot-swappable devices.
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Power does NOT need to be turned off before the device is inserted or removed.
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What voltage pairing accurately represent the input and output, respectively, of power supplies and AC adapters?
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AC in DC out (Power supplies and AC adapters use standard wall outlets for an input of AC voltage, which they convert to the DC voltage required by the components they supply power to.
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What are the 5 output voltages produced by a common PC power supply?
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+3.3VDC, +5VDC, -5VDC, +12VDC and -12VDC
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What kind of device uses unique physical traits of the user to authenticate their access to a secure system or location?
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Biometric Device
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What kind of media is most commonly used when large amounts of data need to be archived on a regular basis?
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Tape
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What type of input device employs roughly the same connector as the original AT keyboard?
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MIDI devices use a 5-pin DIN connectore similar to the one used with the original AT keyboard.
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Used to convert video to a format that can be uploaded to the internet, among other things.
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A video capture card
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Why might you use a KVM switch?
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if you have more than one server (computer) and don't want to extra peripherals separatley for each.
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What type of adapter is a NIC?
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Communications adapter
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What type of adapter would you need to install to equip a system with one or more USB port?
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I/O adapter
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What type of adapter has an RJ-11 jack build in?
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Modem
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What type of pointing device features a ball and buttons on the top and a flat, steady surface on the bottom?
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Trackball
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When replacing a power supply, what tends to vary among power supplies and must be chosen properly to support all connected devices?
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Wattage
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What would be the best choice as a personal display technology if a user wants to save desk space and not have to deal with interference from nearby speakers?
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LCD Screens
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An associate is trying to explain why a particular model of CRT monitor displays images in such a high quality but is unable to recall aspecific term. The associate mentions that each phosphor is on average only 0.25mm away from the nearest phosphor of the same color. What is the associate trying to describe?
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Dot Pitch
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A true statment about Monitors refresh rate...
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as you lower the resolution, the maximum refresh rate allowed tends to increase.
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What is the most accurate about a LCD?
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LCD's tend not to be as clear as CRT's
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If you are unable to display a given resolution on a monitor, what might be the problem?
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The graphics adapter does not have enough memory installed.
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What video technology has a resolution of 1280x1024?
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SXGA
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What does a "Q" in video resolution names, such as "QXGA", refer to?
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Both the horizontal and vertical components of hte resolution have been doubled.
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What is contrast ratio?
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The ratio of luminance between the darkest and lightest colors that can be displayed.
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What interface allows audio to be sent out over the same cabling infrastructure as video?
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HDMI - is a digital interface and cabling specification that allows digital audio to be carried over the same cable as video.
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How do you connect a DVI-A interface on a peripheral to a DVI-D interface on the computer?
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Such a connection should not be made. DVI-I cables act like universal cables; they can connect to alike interfaces but are unable to convert the analog signal to a digital one, however, analog and digital DVI intercaces are too disparate to interconnect.
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On which properties tab do you select the refresh rate to use between the graphics adapter and monitor in Windows Vista?
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Monitor (Although it's true that you must start with the Display Settings dialog box)
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What might cause your display to appear in a resolution of 640X480?
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You have booted into safe mode.
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With Video Projectors what is something that you should avoid doing?
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unplug the projector before the fan is able to cool the unit and stop on its own
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What is the single, fixed resolution of an LCD called?
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Native resolution
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What is possible to do with multimonitioring settings?
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Display different parts of your Desktop on different monitors
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What types of LCD has the best performance characteristics?
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Active Matrix
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What resolution is an example of a 16:10 aspect ratio?
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1920X1200
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Where can you find the best degaussing tool for modern CRT monitiors?
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Built into the monitor
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VGA-based video technologies use what type of signal between the adapter and monitor?
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Analog
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What battery chemistries has the longest life when used with portable computing devices?
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Li-Ion (
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Increased performance is a benefit of laptop design. True or false??
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False
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True or False... You must be running Windows 95 or later for ACPI to function?
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False
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What laptop input device was released with the IBM ThinkPad series laptop?
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Point stick
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What laptop accessory allows you to power your laptop from your car or airplane?
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DC adaptor
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What rechargeable battery type is least desirable due to its minimal power duration when used with laptops?
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NiCd (Nickel cadium)
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___________ is the fastest and most modern interface used as an expansion method for external peripherals, such as mice, web cams, scanners, and printers, and is popular on laptops and desktops alike.
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USB
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What kinds of laptop was designed to look and function like a paper notebook?
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Tablet
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What power state consumes the least amount of power?
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S4
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What type of PC Card is used most often for expansion devices like NICs, sound cards, and so on?
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Type II (2)
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What expansion buses uses serial communications and is capable of operating in USB and PCIe modes?
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ExpressCard
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What type of Display Properties dialog box in Windows XP has a button that launches Power Options Properties, allowing you to enable hibernation and set power schemes, among other things?
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Screen Saver
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PC cards rely on which type of software in order to operate?
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Card Services & Modem Services
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What component allows you to keep desktop devices, such as keyboard, monitor, and mouse, permanently connected so they can be used by an attached laptop?
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Docking Station
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The process by which the processor slows down to conserve power is officially called _______.
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Throttling
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When replacing your laptop's AC adapter, what purchase is acceptable to obtain the same or better results?
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An AC adapter with a higher wattage rating than the original
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What should you do for a Li-Ion battery that appears to charge fully, but does not last as long as the battery's meter indicates it will last?
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Calibrate the battery
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How do laptop hard drives differ from desktop hard drives?
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The most common form factor of a laptop hard drive is about an inch smaller than that of a desktop hard drive.
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What laptop input device is a flat surface that you can slide across with your fingers to control the cursor?
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Touchpad
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What memory types have the smallest form factor?
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MicroDIMM
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What voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer?
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+600VDC
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Which types of printers are refered to as page printers, because they receive their print job instructions one page at a time?
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Bubble-Jet and Laser
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what is NOT an advantage of a Universal Serial Bus (USB) printer interface?
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It allows the printer to communicate with networks, servers and workstations.
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What type of printers can be used with multipart forms?
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Dot-Matrix printers
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what step in the EP process uses a laser to discharge selected areas of the photosensitive drum, thus forming an image on the drum?
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Writing
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What are the page-description languages?
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PostScript, Printer Control Language (PCL)
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What voltage does the corona wire or corona wire roller hold?
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+600VDC
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What device in a bubble-jet printer contains the printhead?
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Ink Cartridge
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What is the correct order of the steps in the EP print process?
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Cleaning, charging, writing, developing, transferring, fusing
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Any printer that uses the electrophotographic process contains how many standard assemblies?
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Nine
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What is included in the EP laser printer toner cartridge?
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Toner, Print Drum, and Cleaning blade
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What happens during the developing stage of laser printing?
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An electrostatic charge is applied to the drum to attract toner particles.
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What are some possible interfaces for printers?
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Parallel, Serial and Network
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The basic weight is the weight in pounds of 500 sheets of bond paper for what size of paper?
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17x22 inch
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What printer contains a wheel that looks like a flower with raised letters and symbols on each petal?
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Daisy-wheel printer
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What part of a laser printer supplies the voltage for the charging and transfer corona assembiles?
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High-Voltage power supply (HVPS)
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Which printer part gets toner from the photosensitive drum onto the paper?
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Corona assembly
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LED page printers differ from EP process laser printers in which step?
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Writing
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What step in the laser printer process occurs immediately after the writing phase?
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Developing
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Which assembly permanently presses the toner into the paper?
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Fuser
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What is NOT considered a system component that CAN be found inside a computer?
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PCIe graphics adapter
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True or False - DRAM is a physical memory format used in desktop computer systems?
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False
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The _____ is the measurment of the number of pixels an LCD monitor can display without the image appearing distorted.
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Native resolution
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What is the legacy term for PC Card?
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PCMCIA
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What is the sleep mode that is also known as Standby?
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S3
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What is the function of the laser printer?
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It creates an image of the page on the drum.
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What is the component called that stores the material that ends up printed to the page in a laser printer?
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Toner cartridge
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In Windows XP, how can you start a search for files and folders?
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Click Start -
Click Search |
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What are the 5 basic hives in the Windows registry?
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HKEY_CLASSES_ROOT,
HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, HKEY_USERS, and HKEY_CURRENT_CONFIG |
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True or False -
You can upgrade from Windows 95 to Windows XP. |
False - you have to upgrade to Windows 98 first or just do a fresh install of Windows XP.
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The program that performs an upgrade from Windows NT to Windows XP is called _______.
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WINNT32.EXE
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You are troubleshooting a computer, and you have just established a theory of probable cause. What is your next step?
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Test the theory
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You performed a normal backup on your Windows Vista computer two weeks ago and a differential backup one week ago. If you were to run and incremental backup today, what files would be saved?
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All the files that have been modified in the last two weeks or since the Normal backup.
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When a Windows-based application attempts to access memory another program is using, what is the error that will be generated?
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General protection fault
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You are sending print jobs to the printer, but nothing is printing. The printer is connecting properly and online. What should you do?
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Stop and start the print spooler
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What topologies allow for network expansion with the least amount of disruption for the current network users?
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The star topology is the easiest to modify.
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Which layer of the OSI model has the important role of providing error checking?
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Transport Layer
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What authentication protocol depends on a "secret" known only to the authenticator and that peer?
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CHAP
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Which wireless protocol is an improvement on WEP?
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WPA
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What computer components can retain a lethal electrical charge even after the device is unplugged?
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Monitor and Power supply
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What are the boot files and in what order do they load?
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NTLDR,
BOOT.INI, BOOTSECT.DOS, NTDETECT.COM, NTBOOTDD.SYS, and NTOSKRNL.EXE |
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Where do you go for nearly all file managment in Windows?
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Windows Explorer, including moving, coping, renaming, and deleting files and changing file attributes, advanced attributes, and permissions.
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What is a Desktop?
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The virtual desk on which all of your other programs and utilities run.
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The screensaver can be changed in the ________ dialog box.
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Display Properties
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The Taskbar can be increased in size by __________.
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Moving the mouse pointer to the top of the Taskbar, pausing until the pointer turns into a double-headed arrow, then clicking and dragging. - XP - you have to unlock the taskbar first by right clicking on it and deselecting Lock The Taskbar.
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Which of the following file attributes are available to files on a FAT32 partition?
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Hidden, Read Only, Archive, System
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The Windows Explorer program can be used to do what?
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WINDOWS EXPLORER - copy and move files,
change file attributes |
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Standard permissions are __________.
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Permissions grouped together for easy assignment.
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Virtual memory is configured through which system tool?
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Virtual Memory settings are accessed through the Performance Tab Area of the System Control panel.
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If a program dosen't have a shortcut on the Desktop or in the Programs submenu, you can start it by ____________.
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Using the RUN command and typing in the name of the program.
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What can you do if a program is not responding to any commands and appears to be locked up?
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Open Task Manager, select the appropriate task, and clicking End Task.
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In Windows, a deleted file can be retrieved using which tool?
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Recycling Bin - All deleted files are placed in the Recycling Bin. Deleted files are held there until the Recycling Bin is emptied. Users can easily recover accidentally deleted files from the Recycling Bin.
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To turn off a Windows 2000 machine, you should _________.
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Select Start - Shut Down, Choose Shut Down, and turn off the computer. (monitor)
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Which type of resource do you configure in Device Manager?
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Hardware
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To back up the files on your disks in Windows, what Windows program can you use?
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Backup - The backup utility is provided with all versions of Windows, but it has different levels of functionality in the different versions.
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What is the initial file that starts the operating system (or the bootstrap)?
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NTLDR
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The Operating system boots from what partition?
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Active Partition - Active Partitions must be primary partitions, but a primary partition does NOT have to be active. ( can have up to 4 primary partitions per hard drive. )
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What Registry hive contains information about the computer's hardware?
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HKEY_LOCAL_MACHINE
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Within Windows 2000, what is the maximum length of a filename?
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255 characters ( Windows 2000, XP & Vista) DOS was limited by the 8.3 standard of 8 characters plus a 3-character file extension.
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What utilities will rearrange the files on your hard disk to occupy contiguous chunks of space?
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Disk Defragmenter
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What is the graphical interface included with Windows Vista called?
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Aero
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What tool will allow you to test DirectX functionality?
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DxDiag
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IPCONFIG /ALL
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Shows full configuration information
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IPCONFIG /RELEASE
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Releases the IP address, if you are getting addresses from a DHCP server
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IPCONFIG /RENEW
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Obtains a new IP address from a DHCP server
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IPCONFIG /FLUSHDNS
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Flushes the DNS name resolver cache
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What does Msinfo32.exe show you?
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Displays a fairly through list of settings on the machine. You can not change values, but you can search, export and save - and run a number of utilities (accessed through the Tools menu option).
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Why should you NOT use telnet?
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Telnet sends user ID and password information to the Telnet server unencrypted. This creates a potential security problem in an internet environment.
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What are the critical Windows interfaces?
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Desktop,
Taskbar, Start Menu, Icons, Windows, Control Panel, Command Promot, My Computer, My Network Places, the system tray, and the Registry Editor |
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Msconfig.exe would be used to do what?
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Used to modify the BOOT.INI file.
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/? will usually give you what?
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Shows the command-line options available for use with the utility.
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What computer component contains all the circuitry necessary for other components or devices to communicate with one another?
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The Motherboard
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What packaging is used for DDR SDRAM memory?
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184-pin DIMM
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What memory chips would you find on a stick of PC3-16000?
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DDR3-2000
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What motherboard design style is most widely implemented?
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ATX
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What motherboard socket type is used on the Pentium 4 chip?
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Socket 487
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What is a socket technology that is designed to ease insertion of modern CPUs?
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ZIF
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With EP process laser printers, the laser discharges the charged photosensitive drum to _______ VDC.
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–100
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What type of printers can use ink that comes in a wax form?
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Thermal & Solid-ink
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Wiat is IDE used for?
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IDE is an internal interface used to connect hard drives, CD devices, and DVD devices. Infrared is a cable-free method of connecting a printer by using a system similar to a TV remote control. A parallel port has traditionally been used for a printer port because it supports faster speeds than a serial port.
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What is the most popular way to connect a printer?
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USB is the most popular today because it is even faster than a parallel port and easy to configure.
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Define Shared network access.
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Shared network access is used to share a printer among many networked users.
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What files detects system hardware every time a Windows XP computer is booted up?
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ntdetect.com
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In Windows 2000, what can you do to back up the files of your Registry?
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Create an emergency repair disk (ERD).
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What laptop states keeps the session in memory and puts the computer in a low-power state that you can quickly resume from?
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Sleep
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You need to install a device driver on a Windows XP computer. The device driver is not digitally signed. Which level of access do you need to be able to install the driver?
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Administrator
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You have just installed a new video card, and when you reboot Windows the video is garbled and unreadable. Which advanced startup option in Windows XP would you use to enable a working environment?
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VGA Mode
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When you right-click on an icon for an object in Windows, a menu of possible options/actions appears. What is this menu known as?
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Context
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Windows XP and Windows 2000 stored operating system boot information in the boot.ini file. Where is that information in Windows Vista?
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The Boot Configuration Data–known as BCD–replaced the boot.ini file.
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What should you use to clean the outside of a computer case?
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Soap and water
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Your computer is running Windows Vista. You want to make a copy of the data in your My Documents folder but not of any of the rest of the data on the system. Which tool should you use?
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The Backup utility is used to create copies of data on your computer. You have the option of backing up only what you want to. The System Restore tool is used to create restore points. While you can copy files, there is no specific File Copy tool. There is no tool called My Documents Archive.
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On Sunday you ran a normal backup, and on Monday and Tuesday you ran differential backups. When you run a differential backup on Wednesday, which files are backed up?
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All files that have changed since Sunday. - A normal backup will back up all selected files. When you run a differential backup, it backs up only the files that have changed since the last backup, but it does not clear the archive bit. Since your last backup that cleared the bit was Sunday, the differential backup on Wednesday will back up all files modified since the Sunday backup was made.
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If you want to check the hard drive for errors on a Windows Vista computer, which utility performs the task?
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Error Checking
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What is the piece of software that allows the operating system to talk to a hardware device called?
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Device driver
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When an application in Windows tries to access memory another program is using, what is the most likely result?
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A general protection fault
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You are attempting to install a new application on a user’s computer and it keeps failing, saying there is a file conflict. What should you do?
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Close all open applications and try to install again.
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A user calls to complain that his computer sometimes makes a horrible grinding sound. When you investigate, he says it only happens when he uses his DVD-ROM drive. What should you do?
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Replace the DVD-ROM drive.
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The _______ protocol within TCP/IP is responsible for network addressing.
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IP
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Which physical network topology uses the least amount of cabling?
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Bus
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You have just installed and networked six computers together. One of the computers shares a printer, and all computers share various files. This network is an example of which network design?
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Peer-to-peer
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What communication method is point-to-point, limited to a distance of about one meter?
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Infrared
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A piconet is limited to how many devices?
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A piconet (Bluetooth network) can have eight devices on it. One device can communicate with seven other devices on the same network.
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You are configuring a wireless router and want to limit who can access the device. How can you limit access?
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MAC filtering
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Retinal and fingerprint scans are a form of what?
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Authentication
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Several network users are complaining that their passwords have been stolen. They say that some people have been watching them type in their passwords and then using them later. What is this type of attack?
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Social engineering
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What type of authentication uses a Key Distribution Center?
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Kerberos authentication uses a Key Distribution Center (KDC) to orchestrate the process. The KDC authenticates the principal (which can be a user, a program, or a system) and provides it with a ticket. After this ticket is issued, it can be used to authenticate against other principals. This occurs automatically when a request or service is performed by another principal.
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The electrical contacts on your video card are starting to become dirty. Which of the following should you use to clean those contacts?
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Isopropyl alcohol
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What is the recommended use policy on magnetic-tipped screwdrivers inside computers?
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DO NOT USE THEM!!!
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You are handling a service call in the field. When should you close this call?
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Close the incident only when the customer is satisfied that the solution you have given is the correct one and the problem has gone away.
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A customer stresses to you how important her company’s operations are and asks how she can get hold of you after hours if there is a problem. What should you provide her?
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It depends on company policy.
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Upon arriving at a customer’s site, you are told by the office manager that you are not welcome here. They are used to dealing with another technician–one who is currently unavailable–and want to deal only with him. What should you do?
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Call your manager and inform him of the situation.
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When providing phone support, a user suddenly asks for your name. What should you do?
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Give your first name.
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What do you use in Windows XP to create a recovery disk?
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Automated System Recovery (ASR)
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What is the first file used in the boot-up of Windows XP?
|
NTLDR
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What does Safe Mode allow you to do?
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Start Windows using only basic files and drivers.
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What is the Ethernet standard implimented via a card that allows a "sleeping" machine to awaken when it recieves a wakeup signal?
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Wake on LAN
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What is the quickest solution to fixing a corrupted NTOSKRNL.EXE file?
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Boot from a startup disk and relpace the file from the setup disks or CD.
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During what type of installation must a user be present to choose all options as they appear?
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Attended
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In Windows Vista and XP, how do you access advanced startup options?
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By pressing F8 during the first phase of the boot process.
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What advanced startup option in Windows 2000 would you use to be able to return to a previously functioning environment?
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Last Known Good Configuration
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In Windows 2000 and XP, what files are specifically responsible for enabling communications between the system hardware and the operating system?
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HAL.DLL
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What is a replacment for RIS?
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WDS - Begining with Windows Server 2003, RIS was replaced by Windows Deployment Service (WDS). This utility offers the same functionality as RIS.
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What is the first step when installing Eindows onto a system that doesn't already have a functioning operating system?
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Partitioning
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After installation of the operating system, what do the newer versions of Windows require in order to curb software piracy?
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Activation
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You've successfully completed an upgrade to Windows 2000 Professional. Several days later, you add your old printer, using the driver that originally came with it. Now the printer, which has never had a problem, won't print. What do you need to do to fix the problem?
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Your printer driver is out-of-date. Contact the vendor or visit its website for an updated driver.
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How do you add hardware to a Windows 2000 system when the Plug and Play does not work?
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Choose Start > Settings > Control Panel and then double-click the Add/Remove hardware icon.... OR .... On the desktop, double-click the My Computer icon, double-click the Control Panel icon, and then double-click the Add/Remove Hardware icon.
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If Plug and Play does not work with a particular device on a Windows Vista machine, what Control Panel utility can you use?
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Add Hardware
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What utility comes with Windows 2000 Professional is used to create an image of an existing computer for network installation?
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Sysprep
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The name of the swap file is ______________ in Windows Vista.
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PAGEFILE.SYS
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If you have 256MB of RAM in a Windows 2000 machine, what is the minimum recommended size for the swap file?
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384MB - (formula 1.5 X ##MB) In this case 1.5 X 256MB= 384MB
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Where would you configure a workstation to boot from the USB drive first and hard drive only if there is not a bootable USB device attached?
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BIOS --- Boor order is configured in the BIOS of the workstation and not in a Windows-related file.
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In Windows XP, what utility is responsible for finding, downloading, and installing Windows service packs?
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Windows Update
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What should you use to clean electronic connectors or expansion cards?
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Denatured alcohol
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What type of backup will backup all selected files and then clear the archive bit?
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Normal backups reset the archive bit.
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What is the first step in the troubleshooting process?
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Identify the problem
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Which tool do you use to create a restore point in Windows XP?
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System Restore
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What type of device can help keep your computers running for a short period of time in the event of a power outage?
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Uninterruptable power supply (UPS)
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Windows Vista includes a feature called a _________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.
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Restore point
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In general, how often should you update your antivirus definitions?
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Once a week
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One of your users claims that his hard drive seems to be running slowly. What tool can you use to check to see how fragmented the hard drive is?
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Disk Defragmenter
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You want to ensure that your computer recieves automatic updates to Windows and Microsoft office. Which tool will take care of this for you?
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Microsoft Update
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You open a computer case and discover an excessive amount of dust inside. What should you do?
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Use a computer vacume to remove the dust.
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What tool would you use to create a copy of all the data on your Windows XP computer?
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Backup
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What tool can be used to delete temporary Internet files and other unneeded files to free up disk space?
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Disk Cleanup
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What utility can scan the hard drive for physical errors?
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Chkdsk
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4 pin S-video connection
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Just know what this looks like
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7 pin S-video connection
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Know what this looks like
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What hardware device supports protocol translation between dissimiliar systems at different OSI layers?
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gateways are used to connect networks that use dissimilar protocols.
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Bridges function at what layer of the OSI?
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Data-Link (Layer 2)
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Routers function at what layer of the OSI?
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Network (Layer 1)
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Your CD-ROM can read and write... but will not open. What can you use to open the drive?
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A Paper Clip
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How many hard drives can be connected to a single IDE cable?
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2
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