The reality of the health care industry is that it works and operates as a business. With a strategic marketing strategy coupled with high patient care satisfaction, these businesses will prosper if certain internal are met. Operating a large entity such as a health care organization also demands innovative and up to date care, recruiting and retaining high quality staff and Chief Executive Officer (CEO) who has a vision for success. In the following discussion, three business principles will be addressed that are essential to maintaining safety and patient-centered care that makes a health care institution financially stable and how these concepts apply to my current facility. The first principle of business in sustaining longevity in any health care organization is determining what your niche is, then focus on that particular area that will set you apart from the rest of the contenders (Fisher, 2008). In terms of succeeding in the health care industry, a facility needs to have up to date, innovative care. For instance, I work for OhioHealth and it has spent a lot of time, money and research on establishing a reputation for stroke care and intervention. Last year, OhioHealth finished building a neuroscience tower dedicated to the treatment of stroke patients coming into its Riverside facility. There are two other hospitals located within miles apart of one another, therefore Riverside Hospital focuses on its innovative stroke interventions. What sets it apart from its other contenders is that it can provide immediate care for patients suffering from a stroke with interventional radiology procedures to remove the clot to restore cerebral perfusion limiting the amount of brain ischemia. If a stroke has already occurred, then the stroke team comprised of doctors, nurses, speech therapy, physical and occupational therapy will work with the patient to restore functionality. The next principle of business is to provide your patients with the healthcare they desire and going beyond the service of care (Fisher, 2008).
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High quality care and good serive is important in today’s competitive health care business. With internet access and the media focusing on issues of malpractice, it is important for an organization to provide the best kind of care, which includes employing good doctors, nurses and other members of the auxiliary team to meet the patient’s needs. In the recent years, healthcare organizations have been focused on the Press Ganey and Hospital Consumer of Healthcare Providers and Systems (HCAHPS) was a way to attract patient. When patients are satisfied with the quality of service care, they are likely to become returning consumers and make referrals. Patient’s satisfaction is mostly impacted by the caregiving, therefore, HCAHPS is not only a means to receive government reimbursement, but also attract current and new patients (Barlow, 2015). The final principle of business relates to upholding honesty to establish a trusting relationship with employees and patients (Fisher, 2008). A healthcare organization need to maintain its integrity by keeping its promise patients and its staff by staying true to its values. When the economic crisis hit, Ohio Health did not offer raises to its employees as a way to ride out the tough times. However, the organization made a promise to its employees that when there was financial stability; it will make up for the cutbacks. After one year, Ohio Health offered raises again, along to yearly bonuses
High quality care and good serive is important in today’s competitive health care business. With internet access and the media focusing on issues of malpractice, it is important for an organization to provide the best kind of care, which includes employing good doctors, nurses and other members of the auxiliary team to meet the patient’s needs. In the recent years, healthcare organizations have been focused on the Press Ganey and Hospital Consumer of Healthcare Providers and Systems (HCAHPS) was a way to attract patient. When patients are satisfied with the quality of service care, they are likely to become returning consumers and make referrals. Patient’s satisfaction is mostly impacted by the caregiving, therefore, HCAHPS is not only a means to receive government reimbursement, but also attract current and new patients (Barlow, 2015). The final principle of business relates to upholding honesty to establish a trusting relationship with employees and patients (Fisher, 2008). A healthcare organization need to maintain its integrity by keeping its promise patients and its staff by staying true to its values. When the economic crisis hit, Ohio Health did not offer raises to its employees as a way to ride out the tough times. However, the organization made a promise to its employees that when there was financial stability; it will make up for the cutbacks. After one year, Ohio Health offered raises again, along to yearly bonuses