Why It’s So Important
More so than in nearly any other sort of industry, customer service and professionalism are absolutely vital in real estate. Our belief is if someone is trusting us during what is most likely the largest financial decision in their life, it is our duty to provide them with not only the highest level of expertise and knowledge, but an absolutely unmatched customer service experience. Don’t just stand there like it’s a machine transaction, treat customers personally. Getting to know our clients means deep diving on what best offer we could sell.
“A customer is the most important visitor, on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favor by serving him… He is doing us a favor by giving us the opportunity to do it.” – Source
What is the Cost of Poor Customer Service in the Real Estate Business? …show more content…
How you respond will determine whether the customer shares on social media how terrible your customer service is or will remain loyal to your company. Lots of companies have gone out of business because of poor customer service. Instead of contacting the company directly and complaining your customers will go to the masses and share what they think about your business. Worst comes to worst, poor customer service could lead to major mistakes just by misunderstandings. Working with legal papers is not something to throw around when the rod gets
More so than in nearly any other sort of industry, customer service and professionalism are absolutely vital in real estate. Our belief is if someone is trusting us during what is most likely the largest financial decision in their life, it is our duty to provide them with not only the highest level of expertise and knowledge, but an absolutely unmatched customer service experience. Don’t just stand there like it’s a machine transaction, treat customers personally. Getting to know our clients means deep diving on what best offer we could sell.
“A customer is the most important visitor, on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favor by serving him… He is doing us a favor by giving us the opportunity to do it.” – Source
What is the Cost of Poor Customer Service in the Real Estate Business? …show more content…
How you respond will determine whether the customer shares on social media how terrible your customer service is or will remain loyal to your company. Lots of companies have gone out of business because of poor customer service. Instead of contacting the company directly and complaining your customers will go to the masses and share what they think about your business. Worst comes to worst, poor customer service could lead to major mistakes just by misunderstandings. Working with legal papers is not something to throw around when the rod gets