Kroger Customer Service
"You can buy a person's time; you can buy their physical presences at a given place; you can even buy a measured number of their skilled muscular motions per hour. But you cannot buy loyalty...You cannot buy the devotion hearts, minds, or soul. You must earn these." -Clarence Francis. This quote applies to many aspects of life, including that of a person working in customer service, someone in a large industry like The Kroger Company. At the Kroger in Johnstown, Ohio one may find a friendly staff who shows interest in customers lives but lack a knowledge of what they do and overall do not meet the next level of customer service a shopper may look for.
The Problem: Customer Service at the Johnstown Kroger
Currently …show more content…
Having a better understanding of the job these workers preform would benefit not only themselves but supply the better shopping experience the consumers want and often need. The Kroger employees must remember the way they say things and how they come off can often be misinterpreted and lead to a larger problem. “Disrespect can inspire rage because in the most primitive parts of our brains it’s tied to our survival,” she wrote. In days when we were cave dwellers, “to be overlooked or irrelevant was to die,” she added. (Mele, …show more content…
The staff was shown to be a friendly, welcoming crew who lacked a sufficient work ethic and desire in their specific jobs. Not one group could be blamed for such circumstances, it is more of a few individuals giving the majority a bad image. Consumers should also make sure and voice any concerns they have at their local grocery store, without their insight of a non-employee, the staff may not realize what they do or why their actions or words may be construed as inappropriate or wrong. The solutions offered could be a start to helping with this issue but without an overall change in heart and the employees recognizing their lack of service for customers is the only thing that can bring a solid foundation for
"You can buy a person's time; you can buy their physical presences at a given place; you can even buy a measured number of their skilled muscular motions per hour. But you cannot buy loyalty...You cannot buy the devotion hearts, minds, or soul. You must earn these." -Clarence Francis. This quote applies to many aspects of life, including that of a person working in customer service, someone in a large industry like The Kroger Company. At the Kroger in Johnstown, Ohio one may find a friendly staff who shows interest in customers lives but lack a knowledge of what they do and overall do not meet the next level of customer service a shopper may look for.
The Problem: Customer Service at the Johnstown Kroger
Currently …show more content…
Having a better understanding of the job these workers preform would benefit not only themselves but supply the better shopping experience the consumers want and often need. The Kroger employees must remember the way they say things and how they come off can often be misinterpreted and lead to a larger problem. “Disrespect can inspire rage because in the most primitive parts of our brains it’s tied to our survival,” she wrote. In days when we were cave dwellers, “to be overlooked or irrelevant was to die,” she added. (Mele, …show more content…
The staff was shown to be a friendly, welcoming crew who lacked a sufficient work ethic and desire in their specific jobs. Not one group could be blamed for such circumstances, it is more of a few individuals giving the majority a bad image. Consumers should also make sure and voice any concerns they have at their local grocery store, without their insight of a non-employee, the staff may not realize what they do or why their actions or words may be construed as inappropriate or wrong. The solutions offered could be a start to helping with this issue but without an overall change in heart and the employees recognizing their lack of service for customers is the only thing that can bring a solid foundation for