Currently, Lowe’s is experiencing performance deficiencies due to employees particularly new hires are not sufficiently trained on products and services offered. There is improvement needed in up-selling and cross-selling products. As a result, sales and profits are lost due to missed opportunities. Product knowledge guarantees professionals can convey successfully and energetically, building trust and confidence in customer relationship (Product know...,2017). Not having the proper skill set and knowledge hinders employees in their ability to ask the right questions to uncover customers' needs. More imperatively, match the right products and services to those needs. Sales and customer service associates face the obstacle of not being equipped
