The last point that the authors make is to ensure free flow of information. This includes the multiple ways of distributing vital information, and how to deliver feedback. If there is a lack of communication concerning enforcements or deadlines, this could lead to unfavorable things in the workforce such as micro-management and slacking. The article points out that for quality improvement, negative feedback should be given with out hatred. It is also effective for the manager himself to accept negative feedback with grace thus being a humble
The last point that the authors make is to ensure free flow of information. This includes the multiple ways of distributing vital information, and how to deliver feedback. If there is a lack of communication concerning enforcements or deadlines, this could lead to unfavorable things in the workforce such as micro-management and slacking. The article points out that for quality improvement, negative feedback should be given with out hatred. It is also effective for the manager himself to accept negative feedback with grace thus being a humble