Beresford Hotel Case Study

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The executive housekeeper’s responsibilities include creating their work schedules and ensuring that their cleaning is done properly so that guests are satisfied with the hotel’s service. For example, the executive housekeeper told the housekeeping staffs about the guests checking in, she told the staff about the time they will be checking in and checking out. So they have to be aware of the schedules in order check the time rooms must be cleaned. Their basic duties are giving instructions to the staff members, checking the time schedule and what needs to be done while cleaning; they are in charge of directing the staff members in cleaning. They are also responsible to maintain housekeeping supplies like guest’s shampoo, rug and slippers as …show more content…
Therefore it is a center-city hotel. Center-city hotels were first built in downtown of America and in major cities like New York, Chicago and Los Angeles. Also, it was told that there will be a conference meeting taking place at the hotel. Conference and business meetings are mostly held at city hotels as it is located near to the place their meetings will take place at. Their hotel categories will be all-suite hotel or conference centers, because these hotel categories appeal to mostly business travellers, with private meeting room located outside …show more content…
In your opinion, was it ethical to lend Marissa the expensive Harry Winston necklace?

In my opinion, it was ethical to lend the necklace because she would only use it for that night for the party and she certainly knew that she must return it back after use without any damages done on the necklace. Her son also knew that if the necklace was lost, he would have to afford options and his mother will go to prison. It may actually not be ethical to lend an item as the purpose of item is to sell, but if there is a special request, in this case a party, it will be fine.

9. Marissa has to update her CV for the management’s position. Can you give her some suggestions on what the do’s and don’ts are when making a CV.?

When making a CV or Curriculum Vitae, Marissa must prepare her CV well, make it look attractive and it must be typed or printed, not handwritten. It is important for her to know that CV’s main purpose is to convince a potential employer to interview you. Think of CV as an advertisement for yourself. Here’s what she must DO and must NOT DO when creating a

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