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    Saipan's Case

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    With the steady flow of hotel rooms and the constant flow of tourists coming to Saipan’s economy could foresee a growth like no other before. There are approximately two thousand five hundred rooms that are operational. The number of rooms stated do not include non-handmi hotels. The hotel industries are experiencing a high occupancy rate that never would have existed in the past. Since the NMI’s main income is founded in tourism, there is a consideration of the building of more hotels. The…

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    2.1 Hospitality desk During a conference in our hotel, we have a special hospitality desk set up near the conference rooms. We also have a concierge desk, for our leisure guests, and the front office, but this desk is set up for the conference guests only. At the hospitality desk, conference guests can get all the information they require about the days schedule, leisure facilities for in their free time and other facilities our hotel has to offer. Also is this hospitality desk the main mean of…

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    1. Exclusive Summary Introduction 1.1 About the Manor House Country Club Hotel The Manor House Country Club Hotel is a family business owned by Jenkins family in the year 1992 in Singapore. The hotel is located in three acres of prestigious domestic land and now operates as a single hotel. Because of its well developed, it provides variety of luxurious accommodation to visitors from overseas. The hotel’s modernized restaurant provides variety kind of cuisine around the world; the hotel also has…

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    Motivation for all-inclusive travel can be explained through the push and pull motivation theory. As their names suggest, push factors push travelers to a destination, while pull factors pull them to the destination. All-inclusive resorts have many benefits and attractions that draw tourists of all different interests. Push factors are the desires generated from within a person that cause them to seek solutions to reduce their needs, including the motivation to travel (Mohammad, 2010). Most push…

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    Customer Service Industry

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    Introduction: From research and feasibility study, guest experience is a wide scope in the hospitality industry. There are several names and attributes given to the term called ''Guest experience.'' Depending on the area of your business, guest experience can be called customer service. In support to this notion, guest experience can be referred as taking care of the customer. It is also known as the heart of the business. By carrying out this action, it simply means anticipating and…

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    The Smokeless Industry

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    It is undeniable that Tourism and Hospitality, which is known as the smokeless industry, is a growing field. A lot of people probably assume that Tourism and Hospitality is just about traveling, however, the field continues to grow beyond travel into a dynamic, continuously-expanding and developing phenomenon. In addition, a large number of colleges, universities, and businesses now offer Tourism programs. Tourism as a subject is becoming more and more popular around the world. There are several…

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    The health and wellness sector has become more than a trend due to the impressive growth it generates from tourism. People from all over the world are travelling to destinations that provide health and wellness services and facilities. Therefore, tourism at large has to consider the physical and mental health pursuit of their visitors. In recent studies it has been said that tourism has given more attention to the benefits of travel experiences. This research attempts to provide a comprehensive…

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    Research Paper (Draft 3) INTRODUCTION Background The hospitality industry is a part of the service industry that includes lodging, theme parks, hotels, motels, cruise, transportation and many more. The hospitality industry is also one of the industries that are growing at a rapid rate every day because more and more tourist are motivated to travel to other cities and countries. Traveller refers to a person who goes from one place to another for the purpose of relaxation and pleasure. However,…

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    Management Training. Nowadays, the hospitality industry is developing rapidly. A person with sufficient knowledge to work in this industry will never be unemployed, as the need for qualified personnel is growing. In recent years, the wide expansion of services in hotels make a lot of opportunities in career promotion, and to hire well-trained personnel is seen as one of the main tasks of the HR staff. Keep good employees in the hotel is only possible if he/she will have perception of career…

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    Shalimar Hotel Case Study

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    Shalimar Hotels is a chain of 4 star hotels which has hotels in Rawalpindi, Lahore, and Peshawar. This is a Pakistani, family owned business and is the leader in terms of market share in the 4 star hotel segment in the country. Typically, the chain’s hotels have >90 % occupancy in lean months and 100% occupancy in the holiday season with heavy advance bookings. Shalimar Hotels are appreciated by customers for their affordable room rates, excellent food (recently won The Asian Hotel Food…

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