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13 Cards in this Set
- Front
- Back
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Fundamentals of persuasion
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Logos – logical argument
(makes logical sense-pizza) Pathos – emotional appeal (appeals to your emotions) Ethos – trustworthiness |
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Steps in preparing your persuasive message
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Strategy
Structure Support Style Supplem |
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Barriers to Listening
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1. Me-me-me
2. Inference-observation confusion 3. status or position 4. Negative Attitudes |
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Visual Aids elements
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Color
Consistency Simplicity Balance Visibility |
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broken record technique
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Repeat the message assertively until it is understood
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flogging technique
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deflect negative critism, you may agree with some of the other person's view, but retian the right to choose your behavior
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Cultural background effect
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Misleading non-verbal cues.
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Types of Listening
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Empathizing
Analysing Synthesizing |
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Empathizing
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Drawing out the speaker and get more information in a helpful, supportive way
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Analyzing
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Seeking concrete information and trying to dientangle fact from emotion
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Synthesizing
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Guiding the conversation towards a desired objective.
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Real listening is based on the intentions to:
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understand someone, enjoy someone, learn something, and give help or solace.
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What communication channel will you use to communicate depends on?
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Complexity of issue, information richness and personal connection.
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