Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/13

Click to flip

13 Cards in this Set

  • Front
  • Back
Fundamentals of persuasion
Logos – logical argument
(makes logical sense-pizza)
Pathos – emotional appeal
(appeals to your emotions)
Ethos – trustworthiness
Steps in preparing your persuasive message
Strategy
Structure
Support
Style
Supplem
Barriers to Listening
1. Me-me-me
2. Inference-observation confusion
3. status or position
4. Negative Attitudes
Visual Aids elements
Color
Consistency
Simplicity
Balance
Visibility
broken record technique
Repeat the message assertively until it is understood
flogging technique
deflect negative critism, you may agree with some of the other person's view, but retian the right to choose your behavior
Cultural background effect
Misleading non-verbal cues.
Types of Listening
Empathizing
Analysing
Synthesizing
Empathizing
Drawing out the speaker and get more information in a helpful, supportive way
Analyzing
Seeking concrete information and trying to dientangle fact from emotion
Synthesizing
Guiding the conversation towards a desired objective.
Real listening is based on the intentions to:
understand someone, enjoy someone, learn something, and give help or solace.
What communication channel will you use to communicate depends on?
Complexity of issue, information richness and personal connection.