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44 Cards in this Set
- Front
- Back
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Why is it important recption is never unattended? |
So clients aren't left to wander around looking for help. |
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Why is it good for fee earners to meet clients in interview rooms away from their desks? |
Could be confidential documents on desk Desk could be untidy and cluttered: wrong impression. |
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How might a fee earner interact with a corportate client who is very busy, or a client that lives a long way away? |
Video conference |
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Whose job is it to collect and deliver photocopying and scanning to all the different floors? |
The messengers |
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Which 2 departments that receive regular deliveries are located along with the facilities rooms on the ground floor? |
Post room Purchasing (Located on ground so deliveries are easy) |
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What is an organisation chart ? |
Shows in pictoral format who works in an organisation. |
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What 2 things should the organisational structure of a business do? |
Maximise efficiency Facilitate effective working relationships between all sections of thr organisation. |
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The structure of an organisation affects both productivity and ecomomic efficiency but what else does it affect? |
Morale Job satisfaction |
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As a business expands, what happens to its: Chain of command And its: Span of control? |
Chain of command lengthens Span of control widens |
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What is meant by a wide span of control in an organisation? |
A supervisor will have control over many employees |
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3 advantages of a tall structure? |
Narrow span of control: staff can be closely supervised. Clear lines of management and responsibility. Progression route is clear. |
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3 disadvantages of a tall structure? |
Communocation has to go through many levels of management. Slow decision making because of all the layers. High management costs: each management layer is paid more than that below it. |
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What is the Practice Managers job role? |
They are in charge of the overall running of all the admin offices.
(So in charge of: Senior Secretaries, Secretaries, Junior Secretaries, Administrators) Aside feom that: the practice manager also has overall responsibility for HR, Marketing, Cust service, IT, Purchasing Dpt! |
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3 advantages of a flat structure? |
Greater communication between management and workers Better team spirit Less bureaucracy around decision making (ie you dont need a yes from 4 different levels just because) |
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3 disadvantages of a flat structure? |
Workers may have more than 1 manager Stunted career progression Job role responsibilities may overlap |
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What 6 things are considered by CPR Part 16 to be statements of case? |
Claim form Particulars of claim Defence Counterclaim Replies to defence; defence to counterclaim Requests and responses to 'further and better requests' |
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CPR have been drafted in plain English, and so it is expected that all statements of case be drafted in the same way. True or false |
True |
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If a case is complex, who may be appointed to draft the statements of case? |
Counsel |
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If a case is straightforward, who would ne expected to draft the statements of case and why? |
A solicitor In order to ensure costs are proportionate to the claim |
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The Particulars of Claim must set out the facts on which the claimant relies , what does this mean when broken down further? Hint: it means 2 separate things. |
Must include: The facts that gave rise to the case & The facts that demonstrate the required elements of the cause of action on which the case is based. |
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What 4 elements must be stated in the Particulars of Claim for a breach of contract case? |
1. Existence of contract (whether written or verbal) 2. Terms (whether explicit or implicit) relied upon 3. Breach: how the terms were breached 4. Causation and loss: stating what money is owed or what damages or both. |
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Which structure is this? |
Hierarchical |
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3 advantages of a hierarchical structure? |
Employees tend to be loyal to their department Clear responsibility and authority Clear promotional structure |
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3 disadvantages of a hierarchical structure? |
Can be bureaucratic Can be slow to respond to changing market and changing customer needs Communication between sections can be poor, especially horizontally |
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In an hierarchical structure, where there is inter-departmental rivalry, what can that sometimes encourage departments to do? |
To make decisions that benefit their department, instead of the business as a whole. |
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Hierarchical structures tend to be tall, with a narrow span of control which widens further down the structure. True or false |
True |
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What's another name for the HR department? |
Personnel Department |
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When a company: Invites you for an interview or, Offer you a post or, Draw up your contract: Which department is responsible for doing all these things? |
HR |
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Would a member of HR usually sit in an interview or dismissal? |
Yes |
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Where are all staff records kept? |
HR dpt |
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Which dpt is responsible for: monitoring and advising on staff levels, Advertising for new staff, Organising events, Staff welfare, Negotiating with trade unions, Resolving staff problems and complaints, Managing staff appraisal system, Organising CPD? (Continuous personal development) ? |
HR |
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What are the 5 main things that the Marketing and Customer Service dpt work on?
And what is the other 6th thing they work on and with what dpt do they collaborate on it with? |
Market research PR Advertising Customer service Handling complaints
6th thing = delivering in-house training teaching staff 'how to deliver good customer service' |
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For many years why were solicitors not allowed to advertise their services? |
It was thought unprofessional and associated with trade. |
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According to the SRA Code of Conduct 2011, advertising is now allowed as long as it does what 5 things? |
Complies with the SRA Practice Framework Rules 2011 Is accurate Does not mislead the public Is not unsolicited Company's charges are made clear |
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3 things the IT dpt do? |
Maintain intranet Set up and maintain networks (LAN & WAN) Maintain client database |
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Who is in charge of all of the firms purchases? |
Tge Purchasing Officer |
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Whose job is it to ensure that the firm does not run out of essentials (ie paper and envelopes) & to liase with all the dpts about their purchasing requirements? |
The Purchasing Officer |
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What type of structure is this? |
Functional structure |
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What is the primary focus in a functional structure? |
Function The business is split up according to the functions within the business: ie finance, sales etc |
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3 advantages of a functional structure? |
Specialisation: each dpt can focus on its own function Clear responsibilities: everyone knows what they are doing Accountability: someone is responsible for each section |
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3 disadvantages of a functional structure? |
Dpts may not communicate well Dpts may rival one another Dpts may be resistant to change |
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If a defendant has instructed a solicitor, how will the solicitor write the defence:
Using the N9 Response Pack, or
As a seperate document? |
On a seperate piece of paper |
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What are the 5 traits of a bureaucracy? |
1. Division of labour (the production of a shoe is broken down into several stages) 2. Rules and regulations that govern everyone working there. 3. Hierarchy of authority 4. Technical qualifications: people are hired because they are technically qualified 5. Impersonality: people are treated impersonally and equally |
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At the firm, what is something that they ask staff to do to reduce noise levels? |
Send emails instead of calling eachother |
