Wk3 Mid Term Study

Front 1

organization

Back 1

a systematic arrangement of people brought together to accomplish some specific purposeorganization

Front 2

operatives

Back 2

people who work directly on a job or task and have no responsibility for overseeing the work of others

Front 3

managers

Back 3

individuals who direct the activities of others

Front 4

first-line managers

Back 4

supervisors responsible for directing the day-to-day activities of operative employees

Front 5

middle managers

Back 5

represent levels of management between top managers (supervisors) and top managers

Front 6

top managers

Back 6

responsible formaking decisions about the direction of the organization and establishing polocies that effect the organzational members

Front 7

management

Back 7

the process of getting things done, effectively and effeciently through and withother people

Front 8

efficiency

Back 8

doing the task correctly;
refers to the relationship between inputs and outputs;
seeks to minimize cost

Front 9

effectiveness

Back 9

means doing the right task;
goal attainment

Front 10

management process

Back 10

PLOC= planning, leading, organizing, controlling

Front 11

planning

Back 11

includes defining goals, establishing strategy, and developing plans to coordinate activities

Front 12

organizing

Back 12

includes determining what task are to be done, sho is to do them, how the tasks are to be grouped, who reports to whom, and where decisins are to be made

Front 13

leading

Back 13

includes motivating employees, directing the activities of others, selecting the most effective communication channel, and resolving conflicts

Front 14

controlling

Back 14

the process monitoring performance, comparing it with goals, and correcting any significant deviations

Front 15

managerial roles

Back 15

refers to specific catergories of managerial behavior

Front 16

2. Briefly explain why a manager's job is univresal

Back 16

a manager has many different activities and they must be able to perform themand realize what effect each one could have on another

Front 17

3. A amall business is independently owned and has fewer than 500 employees

Back 17

TRUE

Front 18

4. Conceptual skilla are a manager's mental ability to coordinate all of he organization's interests and activities

Back 18

TRUE

Front 19

5. Interpersonal skills are the managr's mental ability to work with customers

Back 19

FALSE- the manager;s ability to work with, understand, mentor, and motivate others, both individually and in groups

Front 20

6. Technical skills ar the manager's ability to use the computer

Back 20

FALSE- the manager's ability to use the tools, procedures, and techniques of a specializd field