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178 Cards in this Set
- Front
- Back
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What is the temperature range for the refrigerator? |
39-41 degrees |
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Which 2 days does the pull usually not equal the food used in the last 24 hours? |
Friday and Sunday |
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What do you check for when auditing a Guest Check? |
1. Correct Pricing 2. Correct addition 3. Correct taxes 4. Validation 5. Correct abbreviations 6. Name on the back |
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What is the temperature for each of the following? a) Dish machine wash cycle b) Dish machine rinse cycle c) coffee d) waffle irons
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a) 150 degrees b) 180 degrees c) 195 degrees d) 375-400 degrees |
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What types of expenses make up the middle section of the P&L? |
Utilities and Maintenance Support Security and employee benefits Expenses that are somewhat set |
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Where should you focus your conservation measures the most? |
Operating Overall |
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What can excessive pre-pulls indicate? |
You are not pulling to par There is a food cost problem |
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Yield in one box of hashbrowns? |
30 per box |
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What is the difference between last year's P&L and this year's P&L? |
Variance |
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What are the 10 Laws of Management conduct? |
1. No Discrimination 2. No Harrassment 3. No payroll manipulation 4. No abusive, unprofessional behavior 5. No manipulation of performance data 6. No retaliation 7. No theft of misuse of property 8. Investigations are honest 9. No substance abuse, firearms, and physical force 10. Maintain confidentiality and privacy |
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What are the 3 parts of the P&L? |
Operating Overall The Middle Bonuses |
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What is the Magnificent 7? |
Fab Four- Greet, Beat to Seat, Order Before Beverages, and Prebus Prebus Prebus.
Terrific 2- Pull/Drop/Mark, Walk the Line
1 Great Rule- NEVER EVER HOLD ORDERS |
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What 2 categories are the 1st mile broken into? |
1st 5 in all 4 Affinity Groups |
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What are the major categories of the laws of management conduct? |
Employment Practices Pay Policies Personal Conduct |
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Within 48 hrs of receiving your P&L each manager should do what? |
Mark up the P&L and general ledger Document wasted dollars Write an action plan to reduce wasted dollars List questions to review with your DM Attach your P&L to the left side of the Blackbook |
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What is the percent paid in rent? |
15.7% |
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List four benefits offered to Associates |
Paid vacation Weekly cash payroll Insurance Stock program |
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PBB equation is: |
(sales - expenses) + (rebates + vending commission) |
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Yield of 1 bag of chunked ham? |
21 servings |
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Where should the UM's days off baton be kept? |
The Action Center and the Form-4 binder |
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What does WTFW stand for? |
What To File Where
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Working as _____ is the best way to quarterback your team? |
Expeditor |
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Coaching is a _______ |
Process |
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Training is an _________ |
Event |
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What is an affinity group? |
A business relationship that promotes goodwill and community involvement |
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What are the characteristics of a good coach? |
Patient, Positive, and Assertive |
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What is the proper way for handling an over-ring? |
Validate the ticket for the incorrect amount Re-ring the ticket Re- validate the ticket for tthe correct amount |
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What is the definition of net sales? |
Total sales minus taxes |
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Scientific schedule uses ________ and ________ to generate projected sales. |
Last years sales Last 12 weeks sales |
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When should a cash audit be done? |
After 2pm After Sunday payroll After days off baton (check-in and check-out) |
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What are the top 2 factors in staffing a restaurant? |
Stop and Recruit Retention |
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For the People Quota to be CODE RED it would be less than ________ percent. |
90%
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What percent of employee theft is by opporunity? |
70% |
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What is Diversity? |
The differences and similarities we see in ourselves and others |
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Yield of 1 pot of coffee |
6.5 mugs |
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What is the purpose of Red Star Certification? |
It gets the UM involve in the training It serves as an award for completion of basic training Serves as a visual reminder to customers and associates on who is certified |
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What is the UM days off baton? |
A system that accounts for what was in the unit prior to the UM days and what is in the unit upon return. Assigns Accountability |
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What is the 7 point food cost plan? |
1) Tip cups 2) Change bowl 3) Talk about food cost with associates 4) 100 percent menu test 5) 36 hour build up 6) mid-shift drawer change 7) Back Door always tagged |
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What is the drawer pull log located next to on the Action Center? |
7 point food cost plan |
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When should you conduct a commissary audit? |
Day before your days off Day after your days off Before the truck delivery Closeout |
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When should the PRC be completed? |
Everyday before 1st shift Before 3rd on Friday, Saturday, and Holidays |
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What is the goal of the P&L? |
Increase Sales and decrease expenses |
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What are the 4 steps of coaching? |
Tell Me > Show Me > Watch Me > Follow Up |
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What are the uniform requirements? |
Waffle house shirt, Headscarf/Visor, necktie, nametag, black pants, black slip resistant shoes |
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What does PBB stand for? |
Profit Before Bonuses |
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What is the first thing you should do if an associate complains about harrassment? |
Call the Associate Hotline |
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2/2 can vary by +/-______% |
3 |
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PQ tells us the amount of dollars _________. |
Wasted |
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Controllable Limited Control Least Control |
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When can you legally hold an associates pay? |
Only with the approval of the legal department |
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What is the Form-4 |
The form that compiles the daily business information for a Waffle House unit. |
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Name the 4 legs of the Waffle House Sales Stool and give an example of each. |
Outside Events - Football game Offense - First Mile Defense - Sanitation ATTITUDE - Teamwork |
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What are the 4 corner stones of Food Cost? |
36 Hour Build Up Awareness Security AFAT |
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What items are contained on the UM days off baton? |
Cash audit, sanitation grade, commissary audit, Deposits up to date, Blackbook up to date |
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10 Steps of Customer Service |
1) Greet within 60 sec. 2) Beat to Seat 3) Suggestive Sell 4) Write/price guest check 5) Stand on mark and call in order 6) Wait for call back and watch for mark 7) Anticipate needs 8) Deliver hot food and check 9) prebus and suggestive sell dessert 10) Take payment at the register |
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What is People Quota? |
The # of associates who worked 14 hrs. or more as required by the DA. |
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How do you calculate lost coffee dollars? |
((cups brewed / 2) - cups sold) x price of a cup of coffee |
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How many slices of tomato per tomato do you get and how thick are the slices? |
6 and 1/4 inch |
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Who pays for the first 300 dollars of an associates workers comp. claim? |
Corporate |
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What does PPE stand for? |
Payroll Postmortem Examination |
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Is it okay to allow a trained associate to check in the food order if you are stuck on the grill? |
No |
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What are the 2 types of recruiting? |
Active- Stop and Recruit Passive- Accepting applications
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What are the 3 pars? |
Weekday, Weekend, Commissary |
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What are the 3 elements to an effective contest? |
Short, simple, immediate results |
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After the truck is delivered, how many times the DA should you have of inventory in your commissary? |
3 |
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True or False? Up line managers should have access to your pin |
False... nobody should know your pin except you |
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What is the Waffle House philosophy? |
America's place to eat, America's place to work |
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Who can pick up an associates pay? |
Only the associate |
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When is a managers walk through requred? |
Every time the manage enters the unit |
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What is the first thing you should do when an associate is injured? |
Apply first aid |
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How much is an associate paid during training? |
Minimum wage |
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What is S&R? |
Stop and Recruit |
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What does PRC stand for? |
Production Ready Checklist |
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What does AVP stand for? |
Area Vice President |
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What does C&T stand for? |
Coach and Train |
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No more than _______ days of inventory should be stored in the commisary? |
10 |
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What is TUM? |
Training Unit Manager |
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How many Operating Periods are in 1 Year? |
13 |
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What are automatic no hires? |
Unsigned Application No access to a phone Unreliable transportation Not at least 16 years old |
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What is delta par?
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When going from weekday to weekeng and back to weekday par |
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How many days are in an operating period? |
28 |
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What is the system by which inventory is controlled (rotation system)? |
FIFO First In > First Out |
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What does OAL stand for? |
Overall |
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80% of coaching is ________. |
Praise |
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When the volume slows down is it better to send home a SP or a backup GO? |
Grill Operator (They cost more money) |
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What is par? |
The amount of food required to operate the restaurant for 36 hours |
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The unit manager should show up how many minutes before shift change? |
30 |
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Are projected sales adjusted based on menu prices? |
No |
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What are the 5 service priorities? |
1. Greet 2. Deliver Hot Food 3. Take payment 4. Take Order 5. Set up |
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The PCT bonus is what percent of PBB? |
10 |
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What is meant by the term "getting your house in order"? |
Sanitation, Staffing, Production ready |
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What does PTD stand for? |
Period to Date |
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What is TTM/LTM |
Talk to Me/ Listen to Me |
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What is PQ? |
Profit Quality |
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When an employee is injured on the job by when should you notify the insurance company |
24 hrs. (Else pay a $100 fine) |
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Security charges are prorated across the _____. |
Company |
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What is AFAT? |
Account For All Tickets |
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What happens to a cash shortage form greater than $25? |
It gets mailed to corporate |
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What is known as the lost art? |
Suggestive Selling |
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Where is the coach the majority of the time? |
On the floor |
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What is the means for clearing the register at the end of each shift? |
Z-reading |
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Every meeting @ Waffle House is begun in what manner? |
The Smart Start |
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The purchase from a vendor is called a what? |
Paid out |
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The bottom line of the bonus section of the P&L shows a units. |
Profit Quality |
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What does ITT stand for? |
It Takes Two |
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Who is responsible for finding a replacement for an associate if they want a day off? ( after the schedule is made ) |
The associate (Schedules are posted 2 weeks at a time) |
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To be quality staffed you are allowed a ______ grace period for each full time slot on your schedule and a _______ grace period for a part time slot. |
1hr. for full shift 1/2hr. for half shift |
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yield of 1 waffle batter? |
24 waffles |
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What are the big 3 on the P&L? |
Food Cost Payroll Cost Operating Cost ( these absorb 55 cents on every dollar ) |
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Whose responsibility is it to drive 1st mile program? |
Division manager |
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Who is responsible for overtime when an associate is borrowed from another unit? |
The unit that borrowed the associate. |
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What supports the P&L by listing the detail of each account? |
General ledger |
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What is WOTC? |
Work Opportunity Tax Credit |
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What is the silent killer? |
OVERTIME ( GOAL= 0 Hours ) |
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Where are the exact payroll dollars that will hit your P&L shown? |
Payroll post list |
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Define accrual |
Spreading expenses across several periods |
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Can a person who has tested HIV positive work as a GO? |
Yes, we do not discriminate |
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Each day prior to closing the Form-4 review the UIS payroll for what? |
Hours worked, pay rates, job codes |
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How can vendors enter and exit the unit? |
In through the front door and our through the back door |
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What % gratuity is added to all To Go orders? |
10 |
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What is the big question? |
Who is expediting? |
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What does BCWS stand for? |
Bonus Calculation Worksheet |
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Who should verify the money coming off the floor? |
The UM and a sales associate coming off the floor. |
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What is APD? |
Area People Director |
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When you receive a deposit slip back at the bank what should you look for on it immediately? |
Validation for correct date and amount |
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How many deposits must be made on time each period for a unit manager to make their bonus? |
24 of 28 > 85% |
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What is 3/4 recruiting? |
Attitude |
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Where can you find the number of associates who should be on staff? |
People Data Sheet |
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What does EOS stand for? |
End of Shift |
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What is the operating overall? |
Food Cost (Target=29.9), Operating (Target=2.7), Payroll and Management Payroll |
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What does PDS stand for? |
People Data Sheet |
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What is the second largest expense? |
Payroll |
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Does an associate meal require a guest check? |
yes |
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$1.00 of food cost is ______ in sales? |
$3.00 |
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When should a dish inventory be conducted? |
Sunday during 1st or 2nd shift |
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Where are the best places to find associates? |
Customers and associate referrals |
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Progressive discipline is _________, ________, and ___________. |
Firm, Fair, and Consistent |
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Yield for a package of pecans? |
42.7 |
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What should happen to an associate check that is never picked up? |
Return it to corporate office |
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Can staring be considered sexual harassment? |
Yes |
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What is DA? |
Daily Average |
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What does HRS stand for? |
Human Resource Specialist |
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How are the items organized in the commissary? |
Heavy low/ Light high/ according to pull sheet |
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What does UIS stand for? |
Unit Information System |
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How is meat stored? A. Chicken high, beef low B. Beef high, Chicken low |
B. Beef high, Chicken Low |
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When is the best time to recruit associates? |
24hrs. a day |
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if the dishes did not get clean well, what could the reason be? |
Straws and other debris wrapped around the wash arm hub. Machine not cleaned when water is changed Detergent not changed often enough Did not scrub dishes thoroughly before loading racks |
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If the blender does not operate, what 2 things could be wrong? |
Not plugged in Excessive brush wear |
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If the grill will not stay lit, the problem may be due to having low gas pressure or a bad thermo couple? T or F. |
True |
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If you smell gas what does WH instruct you to do? |
Shut off the back bar and call the gas company |
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If the electrical plugs are warm or wires are hot what do you do? |
Call the maintenance man immediately |
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Brewing temperature lower than 195 degrees may cause coffee to be too _________. |
Strong |
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If a coffee pot overflows, what could be the reason be? |
Timer needs adjusting Regulator may be defective |
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Using a pocket scale what is the correct weight for ground coffee per filter? |
2.7 ounces |
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What does excessive negative pressure mean? |
That the fresh air system needs adjusting |
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Waffle House believes in systems. T or F? |
True |
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How does Waffle House keep its profile? |
High profile in the units and Low profile outside the units. |
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Waffle House is privately owned but publicly discussed. T or F? |
False - We are privately owned and privately discussed |
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What are the 2 main reasons we terminate? |
Dating Money |
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Are we more competitive internally or externally? |
Internally |
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Is Waffle House resilient? |
Yes, very |
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Describe our financial philosophy. |
Conservative - we have no debt |
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What percent do we pay in security? |
.4 |
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What does xv stand for on the P&L? |
Expense report |
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What is the problem if you smell fumes in the water heater room? |
Clogged vent or vent pipe disconnected |
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What is wrong if the cutting board is burnt. |
Clogged flue |
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What does it mean if the refrigerator coils are frozen? |
Torn gaskets |
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What is the easiest and most often stolen food item? |
Coffee |
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What is the target dollar amount per unit per period for contests? |
40 |
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What is 2/2? |
The amount of food that was used in the last 24 hours |
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What is the food safety baton? |
The critical system that assures safe food for our customers |
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What are Key Fobs? |
They are discount cards that can go on a key chain that we give to organizations as an incentive to eat with us. |
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Whan are UM's eligible to participate in the WH stock program. |
After 1 year of employment |
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What is the best way to keep stress low when volume increases on a shift? |
Keep the flow system moving properly |
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What is an air gap? |
It is a separation in the pipes from the fresh water supply and the dirty water supply to prevent backflow. |
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What is the temperature danger zone? |
41-135 degrees |
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What are the two types of sexual harassment? |
Quid Pro Quo (Tangible Employment Action) Hostile Work Environment |
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What is Newcomers? |
It is a support system for 1st year UM's |
