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28 Cards in this Set

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Getting work done through others
Management
A manager striving to improve organizational _____ is accomplishing tasks that should help fulfill organizational objectives.
Effectiveness
One of the reasons for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to the lack of _______.
Efficiency
What are the 4 management functions according to Fayol?
Planning
Organizing
Leading
Controlling
_____ involves determining organizational goals and means for achieving them
Planning
______ is deciding where decisions will be made, who will do what jobs and task, and who will work for whom in the company.
Organizing
_____ involves inspiring and motivation workers to work hard to achieve organizational goals
Leading
______ is monitoring progress toward goal achievement and taking corrective action when progress isn't being made.
Controlling
_____ is a type of study that often shows the conditions under which management techniques may work better or worse in the real world.
Meta-Analysis
According to Mintzberg what ate the three major roles managers fulfill while preforming their jobs?
Interpersonal
Informational
Decisional
Interpersonal Roles
Figurehead
Leader
Liaison: deal with people outside unit
Informational Roles
Monitor: scan environment for info
Disseminator: sharing information
Spokesperson
Decisional Roles
Entrepreneur: adapt
Disturbance Handler
Resource Allocator: decide who gets what resources
Negotiator
What skill is equally important at all levels of management?
Human Skills: ability to work well with others
____ are the specialized procedures, techniques and knowledge required to get the job done
Technical Skills
Five workers given the identical task could use five different methods to perform the task with some methods being significantly more efficient than others, what is this called?
Scientific method/ management
What is soldiering?
When workers deliberately slow their pace or restrict their output
Frederick Taylor is famous for
creating principles of scientific management
Frank and Lillian Gilbreth are important to management because...
They used motion studies to eliminate unnecessary of repetitive motion from the work process
Success depends on treating workers well according to
Human Relations
Which management theorist helped develop human relations management?
Mary Parker Follet
_____ is known for his role in Hawthorne studies.
Elton Mayo
____ can influence work group performance for better or worse
Group Cohesiveness
1+1=3
Synergy
deterioration of a system is called
Entropy
Philip Van Heusen's business is compromised of 3 major groups:
Calven Klein
Dress Shirt
Sports Wear
Because groups operate as interrelated elements of whole company its an example fo
System
Demonstrated the workers feelings and attitudes affected their work, that financial incentives weren't necessarily the most important motivator for workers and that group norms and behavior play a critical role in behavior at work.
Hawthorne Studies