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37 Cards in this Set
- Front
- Back
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welcome |
used to greet someone in a polite or friendly way.
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visitor |
a person visiting someone or somewhere, especially socially or as a tourist.
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greet |
give a polite word of recognition or sign of welcome when meeting (someone).
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delay |
a period of time by which something is late or postponed.
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MEETINGSOMEBODY ON ARRIVAL- PROCEDURE
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•GREETING A VISITOR•APOLOGIZING FOR DELAY•ASKING ABOUT JOURNEY •OFFERING AND ACCEPTING HELP •FRESHING UP•TAKING THE VISITOR TO HOTEL/COMPANY•TALKING ABOUT PLANS AND SCHEDULES
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Journey |
a traveling from one place to another, usually taking a rather long time
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trip |
an occasion when you go somewhere and come back again
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vacation |
a scheduled period during which activity (as of a court or school) is suspended
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ATTHE HOTEL/BUSINESS TRIP PROCEDURE
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•BOOK A ROOM •CHECK IN•ASK ABOUT SERVICES •PAYING FOR THE ROOM
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check in |
arrive and register at a hotel or airport.
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check out |
settle one's hotel bill before leaving.
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Small Scale
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under 150 rooms
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Medium Scale
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150 to 299 roomsl
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Large Scale
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300 and above
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DayShift
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7a.m. - 3 p.m
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EveningShift
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3p.m. - 11 p.m.e
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NightShift
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11p.m. - 7 a.m.
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FlexibleWork Hours or Flextime
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Thiskind of alternative scheduling entitles that employees might start work, forexample, one hour earlier, just to leave again one hour earlier.
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CompressedWork Schedule:
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Employees,instead of working 5 days per week, 8 hours per day, might work 4 days perweek, 10 hours per day. Therefore, compressed work scheduling means working allthe 40 hours per week in less than the standard 5 days per week.
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JobSharing
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Thiskind of scheduling entitles that two or more part-timers occupy the job of onefull timer
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Single
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A room assigned to one person. May have one bed.
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Double
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Aroom assigned to one person or two peoples. May have one bed
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Triple
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A room assigned to three people. May havetwo or more beds.
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Quad
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A room assigned to four people. Mayhave two or more beds.ml[]
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Queen:
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A room with a queen-size bed. Maybe occupied by one or more people. A bed approximately 60 inches by 80 inches.[]
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King:
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Aroom with a king-size bed. May be occupied by one or more people. 78” X 80”
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Twin
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Aroom with two twin beds. May be occupied by one or more people..
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Double-double
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A room with two double (or perhapsqueen) beds. May be occupied by one or more
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Studio
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A room with a studio bed-a couch,which can be converted into a bed. May also have an additional bed.
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Mini-suiteor Junior suite
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A single room with a bed and asitting area. Sometimes the sleeping area is in a bedroom separate from theparlor or living room.
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Suite
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A parlor or living room connectedto one or more beds.
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Connectingrooms
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Rooms with individual entrancedoors from the outside and a connecting door between. Guests can move betweenrooms without going through the hallway.
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Adjoiningrooms
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Rooms with a common wall but noconnecting door.
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Adjacentrooms
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Rooms close to each other, perhaps acrossthe hall.
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HandicapRoom
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Aroom designed with special features to cater for the handicapped guest
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GUEST FOLIO/ GUEST LEDGER/ INVOICE
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It is the collection of all accountsreceivable for current registered guests in a hotel, resort, and motel
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central reservation system(CRS) |
It is a computerized system thatstores and distributes information of a hotel,resort, or other lodgingfacilities.
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