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20 Cards in this Set

  • Front
  • Back
The sum total of ways in which an individual reacts and interacts with others
organization-wide programs that distribute compensation based on some established formula designed around a company’s profitability
Profit-sharing plans
the processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goal
a model that proposes that any job can be described in terms of five core job dimensions: skill variety, task identity, task significance, autonomy, and feedback
Job characteristics model (JCM)
Judging someone on the basis of one’s perception of the group to which that person belongs
high levels of performance are partially a function of an absence of obstacles that constrain the employee
opportunity to perform
a portion of an employee’s pay is based on some individual and/or organizational measure of performance
variable-pay program
Intense feelings that are directed at someone or something
the vertical expansion of jobs, increasing the degree to which the worker controls the planning, execution, and evaluation of his or her work
job enrichment
When individuals observe behavior, they attempt to determine whether it is internally or externally caused
Attribution theory
A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment
a work group of employees who meet regularly to discuss their quality problems, investigate causes, recommend solutions, and take corrective actions
quality circle
Attributing one’s own characteristics to other people
Theory that employees react emotionally to things that happen to them at work and that this influences their job performance and satisfaction
affective events theory (AET)
the theory that specific and difficult goals, with feedback, lead to higher performance
goal-setting theory
A program that encompasses specific goals, participatively set, for an explicit time period, with feedback on goal progress
management by objectives (MBO)
Employees adopt attitudes and behaviors in response to the social cues provided by others with whom they have contact
Social information processing model (SIP)
The ability to detect and to manage emotional cues and information
emotional intelligence
the tendency for people to base their judgments on information that is readily available to them
availability bias