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20 Cards in this Set
- Front
- Back
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The sum total of ways in which an individual reacts and interacts with others
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Personality
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organization-wide programs that distribute compensation based on some established formula designed around a company’s profitability
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Profit-sharing plans
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the processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goal
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Motivation
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a model that proposes that any job can be described in terms of five core job dimensions: skill variety, task identity, task significance, autonomy, and feedback
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Job characteristics model (JCM)
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Judging someone on the basis of one’s perception of the group to which that person belongs
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Stereotyping
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high levels of performance are partially a function of an absence of obstacles that constrain the employee
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opportunity to perform
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a portion of an employee’s pay is based on some individual and/or organizational measure of performance
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variable-pay program
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Intense feelings that are directed at someone or something
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emotions
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the vertical expansion of jobs, increasing the degree to which the worker controls the planning, execution, and evaluation of his or her work
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job enrichment
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When individuals observe behavior, they attempt to determine whether it is internally or externally caused
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Attribution theory
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A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment
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Perception
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a work group of employees who meet regularly to discuss their quality problems, investigate causes, recommend solutions, and take corrective actions
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quality circle
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Attributing one’s own characteristics to other people
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projection
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Theory that employees react emotionally to things that happen to them at work and that this influences their job performance and satisfaction
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affective events theory (AET)
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the theory that specific and difficult goals, with feedback, lead to higher performance
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goal-setting theory
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A program that encompasses specific goals, participatively set, for an explicit time period, with feedback on goal progress
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management by objectives (MBO)
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Employees adopt attitudes and behaviors in response to the social cues provided by others with whom they have contact
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Social information processing model (SIP)
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The ability to detect and to manage emotional cues and information
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emotional intelligence
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the tendency for people to base their judgments on information that is readily available to them
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availability bias
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affect
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