Volume 3, Communication Skills

Front 1

401.1
How are the concepts of communication preparation universal?

Back 1

principles are the same

Front 2

401.2
This is any communication that results in the receiver interpreting your message as you intended?

Back 2

effective communication

Front 3

401.3
For what 3 reasons do we generally try to communicate w/ each other?

Back 3

- direct
- influence
- inform

Front 4

401.4
Who are the 2 audiences in communication?

Back 4

sending and receiving

Front 5

401.4
In communication, this is the audience we represent? This is the group with whom we are communicating?

Back 5

- sending
- receiving

Front 6

402.1
Name 4 resources for researching your subject?

Back 6

- internet
- library
- reference books
- individuals

Front 7

402.2
List 5 categories of reference tools?

Back 7

- almanacs
- dictionaries
- encyclopedias
- thesauruses
- e-resources

Front 8

403.1
Name 5 types of support?

Back 8

- definitions
- examples
- comparisons
- testimony
- statistics

Front 9

404.1
Who analogized the parts of a speech to the body of an animal having a head, body, and tail?

Back 9

Socrates

Front 10

404.2
Name 6 different patterns used when organizing a presentation?

Back 10

- topical
- time or chronological
- reason
- problem-solution
- spatial or geographical
- cause and effect

Front 11

404.3
This is a brainstorming activity in which you allow your unorganized thoughts to flow onto paper, connecting like items/thoughts as you progress?

Back 11

mindmapping

Front 12

404.4
What are 4 types of outlining formats?

Back 12

- scratch
- formal
- informal
- talking paper

Front 13

404.5
What do the terms "faulty analogy", "asserted conclusion", "loaded question", and "non sequiter" have in common?

Back 13

all examples of flaws

Front 14

404.6
When woven skillfully into your message, it can assist your audience in following your train of thought?

Back 14

transitional devices

Front 15

405.2
What are the 3 areas to focus on when writing a paper?

Back 15

- technical accuracy and coverage
- arrangement and flow
- readability and mechanics

Front 16

406.2
What are the 3 areas to focus on when preparing a speech?

Back 16

- technical accuracy and coverage
- arrangement and flow
- presentation and delivery

Front 17

406.1
This is the least hostile and most of intimate form of communicating w/ an audience. You are able to speak "off the cuff," but may also use speaking aids , such as index cards and outlines?

Back 17

extemporaneous approach to speaking

Front 18

407.1
What 3 components are evaluated in the introduction of a written or spoken presentation?

Back 18

- purpose
- motivation
- overview

Front 19

407.2
What section is used to evaluate punctuation, grammar, and spelling?

Back 19

readability and mechanics

Front 20

407.3
In which part of a speech or written presentation would you evaluate the used and integration of transitions?

Back 20

organization

Front 21

408.1
What are the 3 responsibilities of commanders and supervisors - their staffs and subordinates - when it comes to organizational communication?

Back 21

- keep communication channels open
- communicate effectively
- maintain an environment conducive to communication

Front 22

408.2
In what way can organization personnel verify whether they are engaging critically and constructively in the exchange of ideas?

Back 22

by completing a self-diagnostic exercise on barriers to communication

Front 23

409.1
Name 4 barriers that can hinder effective communication?

Back 23

- organizational
- language
- managerial
- psychological

Front 24

409.1
This type of barrier is a result of personnel not understanding their responsibilities and the lines of authority within a given structure?

Back 24

organizational barriers

Front 25

409.1
This type of barrier results from our inability to use the proper words to communicate with our receiver?

Back 25

language barrier

Front 26

409.1
This type of barrier stems from listening and not taking an understanding attitude towards info and suggestions?

Back 26

managerial barrier

Front 27

409.1
This type of barrier results from needs not being met?

Back 27

psychological barrier

Front 28

409.1
These type of needs are a feeling of security, opportunity for advancement, a desire to be treated fairly, and a realization that one's work is both useful and important?

Back 28

psychological needs

Front 29

409.2
Steps in overcoming this include establishing an organizational policy that defines lines of responsibility and authority, establishes communication channels, provides a climate for effective communication, and keeps key people informed? The next step is to increase skills in written and oral expression.

Back 29

communication barriers

Front 30

409.3
In what 3 ways does communication flow?

Back 30

- upward
- downward
- lateral

Front 31

409.4
Name 2 results of communications having to pass through many organizational levels?

Back 31

- delay
- chance for distortion

Front 32

409.5
The misuse of abstractions and a lack of common core experience are main contributors to which communications barrier?

Back 32

language barriers

Front 33

409.6
This type of noun refers to objects that humans can directly experience? They usually convey the same meaning to everyone.

Back 33

concrete noun

Front 34

409.6
This type of noun is one that tends to be vague and open to interpretation? As such, its use often leads to confusion.

Back 34

abstract noun

Front 35

409.7
This is a direct result of our social instinct to band together in groups?

Back 35

clique

Front 36

409.7
This can bind people together by enhancing unit morale? It can also take on a life of its own and become independent of organization objectives?

Back 36

clique

Front 37

410.1
What are the 4 steps in the process of writing?

Back 37

- prewriting
- drafting
- editing
- revising

Front 38

410.2
What 5 steps are involved in the prewriting phase?

Back 38

- selecting your purpose and objective
- analyzing your audience
- researching your subject
- selecting a pattern
- outlining

Front 39

410.3
When writing our draft, what areas should you focus on?

Back 39

- intro
- body
- conclusion
- transitions
- support

Front 40

410.4
During the editing phase, what specifically are you looking for?

Back 40

grammatical errors and correct format

Front 41

410.5
This is a finishing step to improve the communication based on the editing phase and the feedback from the reviewers?

Back 41

revising

Front 42

410.5
You do this to make it into a more formal presentation?

Back 42

revise or rewrite

Front 43

411.1
This is where all parts of a sentence match in number, verb, possession, etc?

Back 43

sentence unity

Front 44

411.2
What are the 4 types of sentences you should use throughout your written communication?

Back 44

- simple
- compound
- complex
- compound-complex

Front 45

411.2
This type of sentence expresses one complete thought?

Back 45

simple

Front 46

411.2
This type of sentence is a union of 2 or more simple sentences?

Back 46

compound

Front 47

411.2
This type of sentence is a simple sentence with a dependent clause attached to it?

Back 47

complex

Front 48

411.3
Name the standard sentence mechanics you should be aware of when writing?

Back 48

- punctuation
- capitalization
- abbreviation

Front 49

411.4
What are the common obstacles to sentence coherence?

Back 49

- faulty order of sentence parts
- misplaced modifiers
- faulty parallelisms
- faulty relationship of ideas

Front 50

411.4
This is where similar ideas or parts are not expressed in a parallel way?

Back 50

faulty parallelisms

Front 51

411.4
This is where the reader can't tell the relationship of sentence parts due to dangling modifiers or omissions?

Back 51

faulty relationship of ideas

Front 52

412.1
What are the 3 basic components of a paragraph?

Back 52

- topic sentence
- support sentence
- closing sentence

Front 53

412.2
The basic concept of this is all of the paragraph parts should be arranged so that their relationship is clear to the reader?

Back 53

paragraph coherence

Front 54

412.3
Name 5 examples of transitional devices you can use to show a contrasting relationship?

Back 54

- but
- still
- however
- nevertheless
- yet

Front 55

412.4
This is the person spoken to in writing? By using this, it allows the writer to maintain some personal relationship w/ the reader.

Back 55

second person

Front 56

412.5
What are the 3 common foroms of tense you will use in your communication?

Back 56

- past
- present
- future

Front 57

412.6
This shows if the subject acts or is acted upon?

Back 57

voice

Front 58

412.7
How do you use number to maintain paragraph coherence?

Back 58

if controlling idea is singular, keep all references singular

Front 59

413.1
The primary objective of this is to get your ideas down on paper in some form so you can edit and revise?

Back 59

writing a draft

Front 60

413.2
What should the editor be reading for each time your work is edited?

Back 60

- content
- arrangement and flow
- readability and mechanics

Front 61

414.1
This is a concise, written statement of a single idea or a single accomplishment and the impact?

Back 61

bullet statement

Front 62

414.2
What form of communication does the construction of a bullet statement resemble? Why?

Back 62

- a telegram
- both are short and concise

Front 63

414.3
What are the 2 types of bullet statements?

Back 63

- single idea
- single accomplishment

Front 64

414.4
Define the following formula:
SAB=SAC+2

Back 64

single accomplishment bullet = specific,accurate,concise, single accomplishment/achievement, and impact

Front 65

414.5
What are the 3 attributes of an effective bullet statement?

Back 65

- specific
- accurate
- concise

Front 66

414.6
What are the 3 most common uses for bullet statements in the AF?

Back 66

- EPR
- Award / Decoration Nomination
- Talking Paper

Front 67

415.1
What are the 3 types of accomplishment bullet statements?

Back 67

- action verb bullet
- modified verb bullet
- specific achievement bullet

Front 68

415.2
What is an SIB?

Back 68

single idea bullet

Front 69

415.3
What 3 places would you most likely use an SIB?

Back 69

- talking paper
- point paper
- bullet background paper

Front 70

415.4
Where would you most likely use an SAB?

Back 70

- EPRs
- Award/Decoration Nomination Package

Front 71

416.2
Name 7 attention-getting devices you might consider when starting a presentation?

Back 71

- rhetorical questions
- direct questions
- quotations
- illustrations
- a startling statement
- unusual or dramatic devices
- references to the importance of the theme

Front 72

416.3
This is one requiring no answer? The answer is usually obvious.

Back 72

rhetorical question

Front 73

416.1
What are the phases of the speaking process?

Back 73

- prewriting
- drafting
- editing
- presenting

Front 74

416.4
This step in the process of speaking provides the audience with a road map of the info that is to follow?

Back 74

overview step

Front 75

416.5
This should restate the main points, the relationship between points, and the specific objective of the presentation?

Back 75

summary

Front 76

416.6
What devices are used to ensure the continuity of thought?

Back 76

transitions and interim summaries

Front 77

417.1
What are the 3 types of physical behavior?

Back 77

- eye contact
- body movement
- gestures

Front 78

417.2
According to Dr. Kline, what are the properties of voice?

Back 78

- quality
- intelligibility
- variety

Front 79

417.3
Articulation, pronunciation, vocal pauses, overuse of stock expressions, and substandard grammar are all factors of this?

Back 79

intelligibility of a presentation

Front 80

417.4
What 5 fundamentals of speech add variety to a presentation?

Back 80

- rate
- emphasis
- pitch
- volume
- force