Vol 2 Leadership And Management

Front 1

What AFI mandates that as NCOs we have specific responsibilites regarding time management?

Back 1

AFI 36-2618, The Enlisted Force Structure

Front 2

Define Stress?

Back 2

it is the reaction or wear and tear on our bodies experience to an external demand placed on us by our continually changing evnironment.

Front 3

There is negative stress and positive stress, explain positive stress?

Back 3

The word "eustress" has been coined to describe positive stress. Eustress results from exhalarating good experiences.

Front 4

Define distress?

Back 4

it is negitive stress for losing, failing, overworking and not coping, which affects people ina negative and often harmful manner.

Front 5

What is General Adaptation Syndrome (GAS)?

Back 5

According to Hans Selye, stress can simply be defined as "the nonspecific response of the body to any demand made upon it" Selye called this response, the General Adaptation Syndrome (GAS).

Front 6

General Adaptation Syndrome (GAS) has three stages, what are they?

Back 6

Alarm Recation: is an immediate and fairly predictable response to perceived stress characterized by an elevated heart rate, rapid respiratory rate, etc...
Resistance: occures as the body adapts to the demand and attempts to return itself to a state of equilibruim.
Exhaustion: is reached when the alarm reaction is elicited too intensely and/or too frequently over an extended period of time withou an outlet. Its during this last state that many of the negative consequences of stress manifest.

Front 7

The dgree of stress experienced can be identified by four variables that tend to moderate or intensify the impact of stressors on an individual, what are they?

Back 7

personal perception, social support, locus of control, and behavioral type.

Front 8

How does personal perception affect stress?

Back 8

it is the way in which an individual views any potential stressor and how that potential stressor is perceived, rather than reality.

Front 9

How does Social support affect stress?

Back 9

Effective relationships with family, friends, supervisors and coworkers can act to mitigate the effects of stress by acting as a buffer.

Front 10

How does Locus of control effect stress?

Back 10

how people view their own fate. People who believe they control their own distinies tend to perceive many situations with less stress, then those who believe outside forces control them.

Front 11

How does Behavioral (personality) type effect stress?

Back 11

There are two types, Type A are more willing to stay busy and therefore are more willing to place themself into stressfull situations. Type B are more laid back

Front 12

Organizational stressors can be classified into what seven subcategories?

Back 12

job, role, environmental, interpersonal, leadership, orgainizational structure and change.

Front 13

What two types of extra-organizational stressors are there?

Back 13

family problems and financial issues.

Front 14

Psychological signs of stress can surface in the form of what?

Back 14

sleep disturbances, depression, sexual dysfunction, family problems and burnout.

Front 15

Explain what Orgainization stress management is used for?

Back 15

to evalute and if possible, remove issues within the job, role, environmental, interpersonal, leadership, orgaizational structure and change factors.

Front 16

How does Behavioral (personality) type effect stress?

Back 16

There are two types, Type A are more willing to stay busy and therefore are more willing to place themself into stressfull situations. Type B are more laid back

Front 17

Organizational stressors can be classified into what seven subcategories?

Back 17

job, role, environmental, interpersonal, leadership, orgainizational structure and change.

Front 18

What two types of extra-organizational stressors are there?

Back 18

family problems and financial issues.

Front 19

Psychological signs of stress can surface in the form of what?

Back 19

sleep disturbances, depression, sexual dysfunction, family problems and burnout.

Front 20

Explain what Orgainization stress management is used for?

Back 20

to evalute and if possible, remove issues within the job, role, environmental, interpersonal, leadership, orgaizational structure and change factors.

Front 21

How does Behavioral (personality) type effect stress?

Back 21

There are two types, Type A are more willing to stay busy and therefore are more willing to place themself into stressfull situations. Type B are more laid back

Front 22

Organizational stressors can be classified into what seven subcategories?

Back 22

job, role, environmental, interpersonal, leadership, orgainizational structure and change.

Front 23

What two types of extra-organizational stressors are there?

Back 23

family problems and financial issues.

Front 24

Psychological signs of stress can surface in the form of what?

Back 24

sleep disturbances, depression, sexual dysfunction, family problems and burnout.

Front 25

Explain what Orgainization stress management is used for?

Back 25

to evalute and if possible, remove issues within the job, role, environmental, interpersonal, leadership, orgaizational structure and change factors.

Front 26

Define discipline?

Back 26

A specific type or pattern of behaviors intended to ensure work center effectiveness and mission accomplishment brought about by a state of order and obedience.

Front 27

What is the main obligation you should have as an AF supervisor and NCO?

Back 27

Considering the professional development of your subordinates as a primary responsibility.

Front 28

To maintain discipline, what is the first think to be done as a preventive method?

Back 28

Prevention method, it is designed to prevent disciplinary problems from occurring.

Front 29

What are the three main areas an NCO will use to take significant action in while dealing with the area of maintaining discipline?

Back 29

1. Preventive methods
2. corrective methods
3. maintaining discipline using the progressive discipline process or PDP.

Front 30

What is a good starting point or foundation for preventing disciplinary problems?

Back 30

By beginning to find opportunities to promote the AF core values.

Front 31

As a supervisor, you maybe called upon to provide the commander and the First Sergeant information to help them make a decision regarding the establishment of what file?

Back 31

A Unfavorable Information File (UIF). Also, depending on the issue, demotion or even a discharge maybe in order.

Front 32

What are the two most effective disciplinary tools?

Back 32

counseling and admonitions/reprimands.

Front 33

What is the first tool a supervisor should use when disciplining an individual?

Back 33

Counseling

Front 34

There are three types of counseling, what are they?

Back 34

1. Informal counseling
2. Formal counseling
3. Referral counseling

Front 35

What are the three things you as a supervisor should do with your subordinates?

Back 35

Step 1. Establish standards
Step 2. Monitoring
Step 3. Application

Front 36

Who has the authority to administer punishment?

Back 36

Only Commanders, not supervisors

Front 37

What four areas are impacted by the use of substance abuse?

Back 37

productivity, time, morale, and safety.

Front 38

Who should be contacted when you refer someone to the Mental Health/Life Skills for the treatment of substance abuse?

Back 38

First Sergeant

Front 39

What AFI provides guidance of how the treatment for substance abuse will be administrated?

Back 39

AFI 44-121, Alcholol & Drub Abuse Prevention & Treatment (ADAPT)

Front 40

Although Alcholol & Drub Abuse Prevention & Treatment (ADAPT) is designed to rehabilitate drug abusers back to duty, who has the final say if that individual can or cannot?

Back 40

it is the Commander's discretion as to whether or not an individual can return to duty.

Front 41

Operational Risk Management (ORM) enhances what?

Back 41

Traditional Air Force risk management procedures.

Front 42

What are the four principles that govern all actions associated with risk management?

Back 42

1. Accept no unnecessary risk
2. Make risk dicisions at the appropriate level.
3. Accept risk when benifits outweigh the costs.
4. Inegrate ORM into AF doctrine and planning at all levels.

Front 43

Operational Risk Management (ORM) provides the basic structure for what?

Back 43

the detection, assessment, and ultimate sustained control of risk while enhancing performance and maximizing combat capabilities.

Front 44

What are the six steps of Operational Risk Management (ORM).

Back 44

1. Identify the hazard
2. Assess the risk
3. Analyze risk control measures
4. Make control decisions
5. Implement risk controls.
6. Supervise and review.

Front 45

What is locus of control?

Back 45

a set of beliefs about the relationship between behavior and the subsequent occurrence of rewards and punishments.

Front 46

When discussing behavior, define "Classical conditioning"

Back 46

A theory, also known as stimulus-response, states that a person can be conditioned to respond to a given stimulus.

Front 47

When discussing behavior, define "Operant conditioning"

Back 47

Operant conditioning, or punishment and reinforcement, is based on the connection between a behavior and its consequences.

Front 48

When discussing behavior, define "Observational learning"

Back 48

This theory simply stated that we tend to imitate what we see others do.

Front 49

Define Universalistic Theories?

Back 49

attempts to position widespread applicablity to the work environment. pg 2-5

Front 50

Define Contingency Theories?

Back 50

focus is on the individual differences that influence motivational levels.

Front 51

Define aspirations?

Back 51

the driving force in personalities.

Front 52

Define self-efficacy?

Back 52

people's beliefs in their capability to exercise control over their own functioning and over environmental demands.

Front 53

What is the difference between individuals with high self-efficacy and low self-efficacy?

Back 53

Someone with high self-efficacy believes that they control their own behavior, whereas an individual with low self-efficacy believes they are not in control, that external influencees in thier environment do.

Front 54

What is the difference between individuals with internal and external locus of control?

Back 54

An individual with internal locus of control will attribute failure to meet a desired goal to poor personal preparation, whereas, one with an external locus of control will attribute failure to circumstances beyound the individuals control.

Front 55

What is the key differance between locus of control and self-efficacy?

Back 55

Self-efficacy deals with who or what controls behavior, locus of control deals with control over the outcomes of behavior. p 2-12

Front 56

Behavior analysis is defined as?

Back 56

evaluating behavior based on individual and situational factors.

Front 57

Define a team?

Back 57

a group organized to work together.

Front 58

What difficulties may we incounter trying to get our people to perceive themselves as a team?

Back 58

they may feel themselves as a group, rather than a team.

Front 59

What does Don Clark have to say about teams?

Back 59

a team is committed to each member's personal growth. A team will outperform a group and that a team will also outperform all reasonable expectations given to its individual members. This is because a team has a synergistic effect: one plus one equals a lot more than two.

Front 60

In a team, what are non-task elements?

Back 60

those issues influencing the interpersonal relationships among a team's membership.

Front 61

When discussing a team, what three categories fall under non-task elements?

Back 61

1. personal identity in the team.
2. relationships between team members.
3. identification within the organization.

Front 62

The four stages of developing a team are?

Back 62

1. forming
2. storming
3. norming
4. performing

Front 63

Define conflict?

Back 63

disharmony brought about through differing behavior, aims, or methods.

Front 64

In conflict management, a combination of what will guide you in choosing the correct conflict management style?

Back 64

a combination of the "who", the "stakes" and the "situation".

Front 65

What is the 5-step approach to conflict management?

Back 65

1. Take responsibility for dealing with conflict.
2. Uncover, discuss and define the real problem.
3. Ask questions and listen.
4. Set goals and create an action plan.
5. Follow-up.

Front 66

Assertive people personify what?

Back 66

a strong self-esteem, they are often risk-takers and even-tempered.

Front 67

Passive people personify what?

Back 67

accept the thoughts and feelings of others without objection or resistance, they may show little or no respect for their own basic rights. They lack confidence in themselves.

Front 68

Organizational effectiveness is?

Back 68

attaining or surpassing of objectives and tasks dealing with mission accomplishment.

Front 69

In Situational Leadership theory, the supervisor's employs one of two types of behaviors to obtain a desired result from a subordinate. What are they?

Back 69

Directing: where a leader engages in one-way communication.
Supportive: where a leader engages in two-way communication.

Front 70

Competence is?

Back 70

the degree of knowledge or skill possessed by an individual.

Front 71

Commitment is?

Back 71

a combination of both confidence and motivation.

Front 72

There are four styles of leadership, what are they?

Back 72

1. directing
2. coaching
3. supprting
4. delegating

Front 73

Performance management (PM) provides what?

Back 73

an orderly method for effectively managing our subordinates and appraising their performance.

Front 74

What is the first objective of Performance management (PM)?

Back 74

provide appropriate and effective performance feedback and counseling to subordinates.

Front 75

What is the second objective in Performance Management (PM)?

Back 75

providing a long-term record of subordinate performance for use in making personnel management decisions.

Front 76

Monitoring performance can be done in one of three ways?

Back 76

direct, indirect or by observing the final product.

Front 77

What are the six areas a supervisor may make errors when evaluating personnel?

Back 77

1. ratability
2. relevancy
3. variability
4. personal bias/general impressions
5. currency
6. logic

Front 78

As a supervisor providing feedback to a subordinate, what three main options do you have?

Back 78

1. Supervisor centered
2. Subordinate centered
3. Supervisor-Subordinate approach.

Front 79

What is a AF Form 931?

Back 79

A Performance Feedback Worksheet (PFW) for AB thru TSgt

Front 80

What is the purpose of counseling?

Back 80

a type of communication that leaders use to empower subordinates to achieve goals.

Front 81

Its difficult to achieve meaning ful communication when counseling someone without first exhibiting what qualities?

Back 81

Respect for subordinates
Self and cultural awareness
Credibility
Empathy

Front 82

What are the two major categories of counseling?

Back 82

Personal Situation and Performance/Professional grouth counseling.

Front 83

What phases should a counselor use during a counseling session?

Back 83

Open the session
Discuss the issue
Develop a plan of action
Record and close the session
Assess the plan of action and follow-up.

Front 84

Position Power comes in four types?

Back 84

1. Coercive power
2. connection power
3. reward power
4. legitimate power
pg 3-60

Front 85

Three attributes tht are essential to the Air Force Leader.

Back 85

Integrity, commitment, and mentoring

Front 86

Unit Manning Document (UMD) tell you what?

Back 86

the number of people authorized, Air Force Specialty Codes (AFSC), position numbers, and total number assigned to your work center.

Front 87

The Air Force has twin programs that deal with unlawful discrimination, what are they?

Back 87

The Equial Opportunity and Treatment (EOT) program for military personnel, and the Equal Employment Opportunity (EEO) program for civilians.

Front 88

Discreimination can occur in what ways?

Back 88

overtly, covertly, intentionally or unintentionally

Front 89

Defince Systemic discrimination?

Back 89

is action by an institution (or system) that through its policies or procedures deprives a person or group of a right because of color, national origin, race, religion or sex.

Front 90

What is the Personal Financial Management Program

Back 90

it was created in 1982 in response to a rocognized need to help people strengthen, understand, and evaluate personal financial needs.

Front 91

The Personal Financial Management Program (PFMP) helps individuals throught a three-track program consisting of what?

Back 91

education, information, and counseling.

Front 92

What is the Air Force Aid Society (AFAS)?

Back 92

AFAS is an extension of the Personal Financial Management Program (PFMP). It is utilized to provide emergency financial assistance.

Front 93

What is the second leading cause of death for active duty personnel?

Back 93

suicide and is second only to deaths from unintentional injuries.

Front 94

Since 1942, this act has allowed those americans residing overseas to register and vote, using an absentee ballot for federal elections.

Back 94

Uniformed and Overseas Citizen Absentee Voting Act.

Front 95

The Air Force Environmental Quality Program is composed of what four pillars?

Back 95

cleanup. compliance, conservation and pollution prevention.