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18 Cards in this Set

  • Front
  • Back
Pulling away from a volatile situation
Withdrawal
A clash or struggle
Conflict
An information commoniction
Memorandum
Sending and receiving messages and understanding and being
Communication
Meaning exprsed by facial expressions and body posturing
Nonverbal Communication
A change in tone or pitch
Inflection
Check for accuracy
Monitor
Words you use in your speech
Active Vocabulary
Bargaining by persuassion rather than argument
Negotiation
A written document sent outside an orginezation
Bussiness Letter
Repeating the speaker's ideas or thougts in your own words
Paraphrasing
To encourage group performance
Facilitate
Words you understand when you read them
Recognition Vocabulary
An agreement in which each side gives up some of its damands
Compromise
A reaction or response to what is said
Feedback
The statment or situation in which a work is used
Context
Third party to solve disputes
Arbitrator
Understanding another person's feeling and motives
Empathy