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18 Cards in this Set

  • Front
  • Back
words you undrestand when you read them.
recognition vocabulary
arection or respone to what is sad.
feed back
bargaining by persuasion rather than argument.
negation
achane in tone or pitch
inflection
making expressed by facial exprssaion and body posturing.
noverbal communication
words your spech
active vocabulary
pulling away from avolatile situation
withdrawal
an agrement in which each side gives up some of its demands.
compromise
repeating the spekars ideas or throughts in your own words
paraphrasing
undrstanding ancther preson feeling and motivres
empathy
check for accurary
monitor
a written document sent outside on organization.
business letter
an informal communiction
memorandum
sending and reciving message and undertanding and being.
communication
third party to solve disputes.
arbitroto
a closh or strggle
conflict
the statement or situation in which a wok is used.
context
to encuage group performance
facilitate