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18 Cards in this Set
- Front
- Back
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words you undrestand when you read them.
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recognition vocabulary
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arection or respone to what is sad.
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feed back
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bargaining by persuasion rather than argument.
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negation
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achane in tone or pitch
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inflection
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making expressed by facial exprssaion and body posturing.
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noverbal communication
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words your spech
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active vocabulary
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pulling away from avolatile situation
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withdrawal
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an agrement in which each side gives up some of its demands.
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compromise
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repeating the spekars ideas or throughts in your own words
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paraphrasing
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undrstanding ancther preson feeling and motivres
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empathy
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check for accurary
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monitor
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a written document sent outside on organization.
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business letter
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an informal communiction
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memorandum
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sending and reciving message and undertanding and being.
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communication
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third party to solve disputes.
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arbitroto
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a closh or strggle
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conflict
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the statement or situation in which a wok is used.
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context
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to encuage group performance
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facilitate
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